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Homechoice
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Homechoice is described by customers as a deeply frustrating retailer where account management, refunds, and customer service interactions consistently fail. Customers report aggressive telemarketing, unresolved billing disputes, ignored refund requests, and faulty products. Isolated positive interactions exist with named agents, but the dominant experience is one of poor communication, dismissive call centre staff, and prolonged disputes that erode trust.
TrustIndex
2.5
Ranking
#12
in Furniture & Home
NPS Score
-76
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Homechoice is described by customers as a deeply frustrating retailer where account management, refunds, and customer service interactions consistently fail. Customers report aggressive telemarketing, unresolved billing disputes, ignored refund requests, and faulty products. Isolated positive interactions exist with named agents, but the dominant experience is one of poor communication, dismissive call centre staff, and prolonged disputes that erode trust.
The most common complaint about Homechoice, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe call centre agents as rude, dismissive, and prone to dropping calls. Repeated follow ups go unanswered, requests to be removed from marketing lists are ignored, and complaints escalate without resolution. The service culture is widely described as adversarial.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Homechoice has become a ****mer and it’s unbelievable, I placed an order of 6 pieces but received 4 , i lodged a request the lady said i need to submit an affidavit of which i did but until today nothing. Secondly I owe but I paid, i’m not sure how their system works. I also have an order that has been stuck on processing. I’m so disappointed by this company
1 reviews | Active since Jan 2020
Homechoice has become a ****mer and it’s unbelievable, I placed an order of 6 pieces but received 4 , i lodged a request the lady said i need to submit an affidavit of which i did but until today nothing. Secondly I owe but I paid, i’m not sure how their system works. I also have an order that has been stuck on processing. I’m so disappointed by this company
1 reviews | Active since Jan 2020
Dear HomeChoice, I am extremely upset and disappointed with the service I have received from HomeChoice. Unfortunately, my experience has been so negative that I now understand why there are so many poor reviews about your company. I opened an account and purchased duvet covers worth approximately R1,500. At the time of placing the order, I was informed that my agreed monthly instalment would be R167. However, to my surprise, when the first payment became due, I was told to pay R223 instead. When I queried this, I was informed that the additional amount included service fees and delivery charges. Although I was unhappy about this, I proceeded with the payments. What concerns me the most is that despite paying R223 for three consecutive months, my balance barely decreased: * After the first payment, the balance was still around R1,400. * After the second payment, the balance was still around R1,200. * After the third payment, the balance was still approximately R1,217. This made absolutely no sense to me, as I was paying more than the agreed instalment amount, yet the balance hardly moved. The charges and interest app**** to my account appear inconsistent and unfair. I fully settled my account on 25 May 2026, yet on 26 May 2026 I continued receiving calls from your agents demanding payment. I am still waiting for my paid-up letter, and I want my account closed immediately. Another major issue is the unprofessional conduct of your sales consultants. I have received excessive and repeated calls from your agents, even after informing them multiple times that the account has been paid up. Some agents laugh when I explain that the calls are becoming harassment, and then call back again shortly afterwards. This behaviour is unacceptable, especially while I am at work trying to focus. Your agents have been rude, inconsiderate, and highly unprofessional. Since your calls are recorded, I request that management review the call recordings for quality and conduct purposes. Please provide: 1. My paid-up letter urgently. 2. Written confirmation that my account has been permanently closed. 3. Confirmation that all collection and sales calls to my number will stop immediately. 4. A detailed explanation of the charges and why my balance did not decrease accordingly despite consistent payments. My account number is: 1144729****953 I regret opening an account with HomeChoice and would not recommend your services based on my experience.
1 reviews | Active since Jan 2020
Dear HomeChoice, I am extremely upset and disappointed with the service I have received from HomeChoice. Unfortunately, my experience has been so negative that I now understand why there are so many poor reviews about your company. I opened an account and purchased duvet covers worth approximately R1,500. At the time of placing the order, I was informed that my agreed monthly instalment would be R167. However, to my surprise, when the first payment became due, I was told to pay R223 instead. When I queried this, I was informed that the additional amount included service fees and delivery charges. Although I was unhappy about this, I proceeded with the payments. What concerns me the most is that despite paying R223 for three consecutive months, my balance barely decreased: * After the first payment, the balance was still around R1,400. * After the second payment, the balance was still around R1,200. * After the third payment, the balance was still approximately R1,217. This made absolutely no sense to me, as I was paying more than the agreed instalment amount, yet the balance hardly moved. The charges and interest app**** to my account appear inconsistent and unfair. I fully settled my account on 25 May 2026, yet on 26 May 2026 I continued receiving calls from your agents demanding payment. I am still waiting for my paid-up letter, and I want my account closed immediately. Another major issue is the unprofessional conduct of your sales consultants. I have received excessive and repeated calls from your agents, even after informing them multiple times that the account has been paid up. Some agents laugh when I explain that the calls are becoming harassment, and then call back again shortly afterwards. This behaviour is unacceptable, especially while I am at work trying to focus. Your agents have been rude, inconsiderate, and highly unprofessional. Since your calls are recorded, I request that management review the call recordings for quality and conduct purposes. Please provide: 1. My paid-up letter urgently. 2. Written confirmation that my account has been permanently closed. 3. Confirmation that all collection and sales calls to my number will stop immediately. 4. A detailed explanation of the charges and why my balance did not decrease accordingly despite consistent payments. My account number is: 1144729****953 I regret opening an account with HomeChoice and would not recommend your services based on my experience.
1 reviews | Active since Jan 2020
I am extremely disappointed and livid with the comforter I received from Homechoice. The item delivered appears to be used, rejected, and in an unacceptable condition, as if it had previously been returned by another customer. This is completely unacceptable for a product sold as new. A Used/Rejected and Smelly Comforter was Delivered Instead of a brand New Item. The comforter does not meet basic standards of quality and hygiene, and I feel disrespected as a customer for receiving an item that looks worn and used. I paid for a new product, not something that appears to have been rejected and sent out again.
1 reviews | Active since Jan 2020
I am extremely disappointed and livid with the comforter I received from Homechoice. The item delivered appears to be used, rejected, and in an unacceptable condition, as if it had previously been returned by another customer. This is completely unacceptable for a product sold as new. A Used/Rejected and Smelly Comforter was Delivered Instead of a brand New Item. The comforter does not meet basic standards of quality and hygiene, and I feel disrespected as a customer for receiving an item that looks worn and used. I paid for a new product, not something that appears to have been rejected and sent out again.
1 reviews | Active since Jan 2020
I am utterly disappointed In the terrible terrible service I am receiving from Homechoice! They sold me a TV, I paid it for 7 months and it stopped working! I logged a compliant they referred me to Hisense who picked up TV told me it can’t be fixed I must get a refund from Homechoice! Homechoice sent me from pillar to post! After I submitted my proof of payments I was told I would get my refund in 5 working days! Today is 10 working days and I still don’t have a refund! What’s worse is when I call in they keep me on hold and tell me that the refund is awaiting authorisation! And what is even more upsetting is that the staff is telling me I will not get a full refund and they can’t tell me why. So here I am waiting for a refund which i don’t even know how much it will be and Homechoice refuses to call me back and I am sitting without a TV at home! Nobody should ever buy from Homechoice they have horrible customer service and *********** staff! Especially the managers! They have no management skills - they can’t even resolve queries!
1 reviews | Active since Jan 2020
I am utterly disappointed In the terrible terrible service I am receiving from Homechoice! They sold me a TV, I paid it for 7 months and it stopped working! I logged a compliant they referred me to Hisense who picked up TV told me it can’t be fixed I must get a refund from Homechoice! Homechoice sent me from pillar to post! After I submitted my proof of payments I was told I would get my refund in 5 working days! Today is 10 working days and I still don’t have a refund! What’s worse is when I call in they keep me on hold and tell me that the refund is awaiting authorisation! And what is even more upsetting is that the staff is telling me I will not get a full refund and they can’t tell me why. So here I am waiting for a refund which i don’t even know how much it will be and Homechoice refuses to call me back and I am sitting without a TV at home! Nobody should ever buy from Homechoice they have horrible customer service and *********** staff! Especially the managers! They have no management skills - they can’t even resolve queries!
1 reviews | Active since Jan 2020
I paid off my account a few months ago and its still active, Homechoice keeps adding small amount raging from R20 to R40 to keep the account active. May I kindly have the account finalized and removed from the credit bureau. Account number 234090075
1 reviews | Active since Jan 2020
I paid off my account a few months ago and its still active, Homechoice keeps adding small amount raging from R20 to R40 to keep the account active. May I kindly have the account finalized and removed from the credit bureau. Account number 234090075
1 reviews | Active since Jan 2020
I placed an order online with HomeChoice. Somehow their poor system picked up my old rental address. I called them after I noticed the problem. They told me they cant update the address. Ok cool, I sincerely asked them to cancel the order so I can start a new one. They told me they can’t do that. They will deliver my order by force at the wrong address. What kind of ***** business is that. The has been stuck now. I called them multiple times with any success.
1 reviews | Active since Jan 2020
I placed an order online with HomeChoice. Somehow their poor system picked up my old rental address. I called them after I noticed the problem. They told me they cant update the address. Ok cool, I sincerely asked them to cancel the order so I can start a new one. They told me they can’t do that. They will deliver my order by force at the wrong address. What kind of ***** business is that. The has been stuck now. I called them multiple times with any success.
1 reviews | Active since Jan 2020
I have order a mink blanket and bedcover on the 8th of May ,then received an email 14th to say that my order is out for delivery till todae that order has not arrived i guess the truck got stuck somewhere, since them I have not received no communication to say where my package is I'm truly ****ed at this point and not happy with homechoice *** of this what kind of service is this My is 0769015654 I'm beyond ****ed off
1 reviews | Active since Jan 2020
I have order a mink blanket and bedcover on the 8th of May ,then received an email 14th to say that my order is out for delivery till todae that order has not arrived i guess the truck got stuck somewhere, since them I have not received no communication to say where my package is I'm truly ****ed at this point and not happy with homechoice *** of this what kind of service is this My is 0769015654 I'm beyond ****ed off
Homechoice scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Product Quality (0.9); their weakest is Account & Billing (0.6). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Homechoice has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 340 reviews in the last 12 months. Hellopeter has tracked Homechoice across 8,644 total reviews. How is the TrustIndex calculated? →