Inconsistent charges and harassment from sales agents

Dear HomeChoice,

I am extremely upset and disappointed with the service I have received from HomeChoice. Unfortunately, my experience has been so negative that I now understand why there are so many poor reviews about your company.

I opened an account and purchased duvet covers worth approximately R1,500. At the time of placing the order, I was informed that my agreed monthly instalment would be R167. However, to my surprise, when the first payment became due, I was told to pay R223 instead.

When I queried this, I was informed that the additional amount included service fees and delivery charges. Although I was unhappy about this, I proceeded with the payments.

What concerns me the most is that despite paying R223 for three consecutive months, my balance barely decreased:

* After the first payment, the balance was still around R1,400. * After the second payment, the balance was still around R1,200. * After the third payment, the balance was still approximately R1,217.

This made absolutely no sense to me, as I was paying more than the agreed instalment amount, yet the balance hardly moved. The charges and interest app**** to my account appear inconsistent and unfair.

I fully settled my account on 25 May 2026, yet on 26 May 2026 I continued receiving calls from your agents demanding payment. I am still waiting for my paid-up letter, and I want my account closed immediately.

Another major issue is the unprofessional conduct of your sales consultants. I have received excessive and repeated calls from your agents, even after informing them multiple times that the account has been paid up. Some agents laugh when I explain that the calls are becoming harassment, and then call back again shortly afterwards.

This behaviour is unacceptable, especially while I am at work trying to focus. Your agents have been rude, inconsiderate, and highly unprofessional. Since your calls are recorded, I request that management review the call recordings for quality and conduct purposes.

Please provide:

1. My paid-up letter urgently. 2. Written confirmation that my account has been permanently closed. 3. Confirmation that all collection and sales calls to my number will stop immediately. 4. A detailed explanation of the charges and why my balance did not decrease accordingly despite consistent payments.

My account number is: 1144729****953

I regret opening an account with HomeChoice and would not recommend your services based on my experience.