MH
Monica H
Active since Feb 2018
14
Reviews
0
Industries
Reviews
14 reviews3 weeks ago
Credit bureau update
I paid off my account a few months ago and its still active, Homechoice keeps adding small amount raging from R20 to R40 to keep the account active. May I kindly have the account finalized and removed from the credit bureau. Account number 234090075
1 reply
3 weeks ago
Paid up letter and credit bureau
Good morning, I trust you are well. May I kindly have the Finchoice account finalized and be furnished with a paid up letter and have the account updated on the credit bureau. I received a settlement offer from Nimble group and same was paid 20 March 2026. Account number 21370707 I have tried to contact both Nimble group and Finchoice and same hasn't been finalized. Kind regards
1 reply
3 weeks ago
Incorrect billing
Im having a problem with my billing, I contacted Rain services and asked for a hardware update for the 101 device . I was advised that they do not have that option and I have to cancel my subscription and apply for a new one. I did that and a payment of R819 was paid in April, the device was collected. I connected the new devise on the 1st of May and I was expecting to pay the new subscription of R649 and to my surprise my balance was R1500. I sent a query for the billing and it was corrected to R1084. I want my billing to reflect the correct R649 as per my new subscription. If same cannot be done please cancel your subscription and collect your device. Thank you
0 replies
27 months ago
Rude call centre agents
I called in to have my Mobi Money account deactivated and closed and I spoke to 2 very rude call center agents. Lisa and Nwabisa Lisa hung up the phone when I asked why her security questions are more than 5. I'm currently at work and she is taking time with too many questions. Nwabisa continuously captured my ID number incorrectly and when I ask her to verify the numbers as I give her and not at the end she became very, very rude. I would like to have someone who would listen to both those call Lisa call was made 4 March 2024 at 10:27 Nwabisa 4 March 2024 at 10:33 I would appreciate a call back to have my account deactivated and closed.
2 replies
43 months ago
Nine months and still no respond
24 May 2022, 22:59 The order was never received and I sent numerous emails to orders@netflorist and till today I have not received any responce. All my emails are being ignored and same goes to the agents we chatt with Good Day, you are chatting with Zandile. Please provide me with your name, surname and email address for security reasons. Monica Hlope *********** Feb 16, 12:00 PM D Daisy Thank you, unfortunately the order wont be delivered today as this area is not services daily by the courier, they have advised they can only have it delivered tomorrow 17/02/2022. I apologise that the order has been delayed for so long and we will process a delivery fee credit into your profile once the order has been delivered to compensate for the delay They have been saying that since the 14th and its not good enough Every day Iv been told that delivery will be made tomorrow Feb 16, 12:06 PM D Daisy I apologise that we have let you down and we didn't deliver on the requested date, I will attach the information from RAM couriers so you can see the information I am giving you is true D Daisy Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. 18 Feb 2022 Good day, Please advise why the courier screen shot reflects East London and yet the delivery should be in Mpumalanga? Feb 18, 3:01 PM D Daisy No problem, Thank you for contacting us, have a good day. Daisy????? Feb 18, 3:03 PM D Daisy Please provide me with your order number? Kindly confirm your name, surname, cellphone number and recipient's details for security purposes? **********44 Monica Hlope, Feb 18, 3:05 PM D Daisy Good day Driver is not sure of this address, he tried calling the client this morning to give him directions, Client was not available. I will try and get hold of the client and make arrangements. Can you kindly give me the correct address I spoke to the driver myself Anele , the question is why is the address showing East London instead of Mpumalanga Feb 18, 3:07 PM D Daisy Its been amended Provience:Mpumalanga Is it possible to cancel this order because same was supposed to be delivered on the 14th and its the 18th and Im still having problems with your company and service. And your driver Anele is a lie also Feb 18, 3:10 PM D Daisy Because its a PER item you will be charged 50% as it states on the T&Cs You are charging me for your incompetence now, you are in the wrong and not me Feb 18, 3:13 PM D Daisy As we were advised from the 3rd party, they do not service the selected area daily
0 replies
44 months ago
Refund request ignored
Monica H 9 reviews | Active since Feb 2018 24 May 2022, 22:59 The order was never received and I sent numerous emails on orders@netflorist and till today I have not received any responce. All my emails are being ignored and same goes to the agents we chatt with Inbox We’re currently away. Please leave us a message! D Daisy N NetFlorist Write us a message here... We'll get back to you as soon as we can! Hi, I would like to know if you are able to track your driver's. The delivery time was expected to be done at 5pm the latest. Your driver is not communicating and now incase he comes and there are no recipients. Order number **********06 Feb 15, 5:12 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. For security purposes, may I ask if you'd please verify your email address linked to your profile as well as the recipient's name and surname? L Lerato Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. *********** Xolile Nyalunga Feb 15, 7:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. Kindly be advised that as the delivery area is flagged as outlined, we use the services of our outsourced courier, RAM, and I am extremely so sorry to have to advise that due to delays during the transit of the gift from our hub to their delivery hub, the gift can only be dispatched tomorrow, I further apologise sincerely that this was not made aware to us on time to communicate. Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. Thank you for the confirmation Feb 15, 8:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Thank you, Monica, and should you need further assistance kindly please reopen this chat or call us on ********** or **********. Thank you for contacting us - Enjoy your evening :) 16 Feb 2022 Hello, please confirm if the delivery will be made today? Feb 16, 11:08 AM L Lerato Good day, You are chatting with Elizabeth, how may I assist you? L Lerato Due to no response i will have to close the chat. If you have any other questions or queries, feel free to give us a call on **********/ ********** Hi Elizabeth, I having an oder that has been pending since yesterday. I want to confirm if same will be delivered today, the recipient has been waiting and now the driver might get there and no one will be available to receive the parcel. Order number **********44 Feb 16, 11:53 AM D Daisy Good Day, you are chatting with Zandile. Please provide me with your name, surname and email address for security reasons. Monica Hlope *********** Feb 16, 12:00 PM D Daisy Thank you, unfortunately the order wont be delivered today as this area is not services daily by the courier, they have advised they can only have it delivered tomorrow 17/02/2022. I apologise that the order has been delayed for so long and we will process a delivery fee credit into your profile once the order has been delivered to compensate for the delay They have been saying that since the 14th and its not good enough Every day Iv been told that delivery will be made tomorrow Feb 16, 12:06 PM D Daisy I apologise that we have let you down and we didn't deliver on the requested date, I will attach the information from RAM couriers so you can see the information I am giving you is true D Daisy Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. 18 Feb 2022 Good day, Please advise why the courier screen shot reflects East London and yet the delivery should be in Mpumalanga? Feb 18, 3:01 PM D Daisy No problem, Thank you for contacting us, have a good day. Daisy????? Feb 18, 3:03 PM D Daisy Please provide me with your order number? Kindly confirm your name, surname, cellphone number and recipient's details for security purposes? **********44 Monica Hlope, **********, Xolile Nyalunga Feb 18, 3:05 PM D Daisy Good day Driver is not sure of this address, he tried calling the client this morning to give him directions, Client was not available. I will try and get hold of the client and make arrangements. Can you kindly give me the correct address I spoke to the driver myself Anele , the question is why is the address showing East London instead of Mpumalanga Feb 18, 3:07 PM D Daisy Its been amended Provience:Mpumalanga Is it possible to cancel this order because same was supposed to be delivered on the 14th and its the 18th and Im still having problems with your company and service. And your driver Anele is a lie also Feb 18, 3:10 PM D Daisy Because its a PER item you will be charged 50% as it states on the T&Cs You are charging me for your incompetence now, you are in the wrong and not me Feb 18, 3:13 PM D Daisy As we were advised from the 3rd party, they do not service the selected area daily
0 replies
47 months ago
Bad service
I received the worse service ever from Sarah Pshatlella , I requested for a quotation and she refused to send the quotation on what I needed. She felt like my request was too much for her and maybe she had better things to do than to assist me.
0 replies
49 months ago
The order was never received and I sent numerous emails on orders@netflorist and till today I have not received any responce. All my emails are being ignored and same goes to the agents we chatt with
Inbox We’re currently away. Please leave us a message! D Daisy N NetFlorist Write us a message here... We'll get back to you as soon as we can! Hi, I would like to know if you are able to track your driver's. The delivery time was expected to be done at 5pm the latest. Your driver is not communicating and now incase he comes and there are no recipients. Order number 112250006 Feb 15, 5:12 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to orders@netflorist.co.za for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. For security purposes, may I ask if you'd please verify your email address linked to your profile as well as the recipient's name and surname? L Lerato Due to no response, I will be closing this chat. For further assistance feel free to contact us on 0861 300 600 email us on orders@netflorist.co.za Thank you for contacting us, have a good day. monicahlope@gmail.com Xolile Nyalunga Feb 15, 7:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to orders@netflorist.co.za for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. Kindly be advised that as the delivery area is flagged as outlined, we use the services of our outsourced courier, RAM, and I am extremely so sorry to have to advise that due to delays during the transit of the gift from our hub to their delivery hub, the gift can only be dispatched tomorrow, I further apologise sincerely that this was not made aware to us on time to communicate. Due to no response, I will be closing this chat. For further assistance feel free to contact us on 0861 300 600 email us on orders@netflorist.co.za Thank you for contacting us, have a good day. Thank you for the confirmation Feb 15, 8:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to orders@netflorist.co.za for assistance. L Lerato Thank you, Monica, and should you need further assistance kindly please reopen this chat or call us on 0861300600 or 0112878200. Thank you for contacting us - Enjoy your evening :) 16 Feb 2022 Hello, please confirm if the delivery will be made today? Feb 16, 11:08 AM L Lerato Good day, You are chatting with Elizabeth, how may I assist you? L Lerato Due to no response i will have to close the chat. If you have any other questions or queries, feel free to give us a call on 0861 300 600 / 087 135 0005 Hi Elizabeth, I having an oder that has been pending since yesterday. I want to confirm if same will be delivered today, the recipient has been waiting and now the driver might get there and no one will be available to receive the parcel. Order number 106318044 Feb 16, 11:53 AM D Daisy Good Day, you are chatting with Zandile. Please provide me with your name, surname and email address for security reasons. Monica Hlope monicahlope@gmail.com Feb 16, 12:00 PM D Daisy Thank you, unfortunately the order wont be delivered today as this area is not services daily by the courier, they have advised they can only have it delivered tomorrow 17/02/2022. I apologise that the order has been delayed for so long and we will process a delivery fee credit into your profile once the order has been delivered to compensate for the delay They have been saying that since the 14th and its not good enough Every day Iv been told that delivery will be made tomorrow Feb 16, 12:06 PM D Daisy I apologise that we have let you down and we didn't deliver on the requested date, I will attach the information from RAM couriers so you can see the information I am giving you is true D Daisy Due to no response, I will be closing this chat. For further assistance feel free to contact us on 0861 300 600 email us on orders@netflorist.co.za Thank you for contacting us, have a good day. 18 Feb 2022 Good day, Please advise why the courier screen shot reflects East London and yet the delivery should be in Mpumalanga? Feb 18, 3:01 PM D Daisy No problem, Thank you for contacting us, have a good day. Daisy????? Feb 18, 3:03 PM D Daisy Please provide me with your order number? Kindly confirm your name, surname, cellphone number and recipient's details for security purposes? 106318044 Monica Hlope, 0606871378, Xolile Nyalunga Feb 18, 3:05 PM D Daisy Good day Driver is not sure of this address, he tried calling the client this morning to give him directions, Client was not available. I will try and get hold of the client and make arrangements. Can you kindly give me the correct address I spoke to the driver myself Anele , the question is why is the address showing East London instead of Mpumalanga Feb 18, 3:07 PM D Daisy Its been amended Provience:Mpumalanga Is it possible to cancel this order because same was supposed to be delivered on the 14th and its the 18th and Im still having problems with your company and service. And your driver Anele is a lie also Feb 18, 3:10 PM D Daisy Because its a PER item you will be charged 50% as it states on the T&Cs You are charging me for your incompetence now, you are in the wrong and not me Feb 18, 3:13 PM D Daisy As we were advised from the 3rd party, they do not service the selected area daily
0 replies
61 months ago
Treating Customer Unfairly
I bought Sunbeam gas heater online and same was delivered 12 May 2021, I kept it in the original package until the week of the 20th. I then saw that the heater is non functional and I loaded a complaint on 27 May and I was responded by Zubair Adam's, he advised that I need to take the unit in store for further assistance and If I want it to be collected I need to pay a fee. I find that very much unfair as I already paid for the unit and game was happy to take my money and no one contacted me to say I can't pay for the delivery since the unit is small, now I'm told the unit is too small to be collected since its a walk in size. Due to health reasons and COVID virus I only do my shopping online,I cannot go in the store and I refuse to pay a fee to have it collected as I had already paid for a non-functional heater to be delivered. I would like for this unit to be collected and have my money refunded back to my account the very same way I paid for it, because I do not want to deal with Game anymore. Retail stores promote shopping online and when its their time to come on board the rules change and now I'm expected to go instore. As I had mentioned before I will not go in the stores for health reasons and COVID regulations and also refuse to pay the collection fee for a unit that was never functional. May I please be contacted and have this sorted out as I need to get an operational heater. Order number 1230858627 Thank you
0 replies
68 months ago
Account closure
I received a settlement discount for account 4000083841477 which I paid. I sent the personal loan department the same letter and asked them to finalize my account. After 2 weeks I received feedback from Bradwyn Ogle who advised that my account still has a balance. It is evident that he didn't even bother to look at the settlement letter and check if the payment reflects on the system. I sent the email again and I'm still waiting for feedback. I always have to escalate before having any of my issues solved by FNB. The worse is the care@fnb department, they are just a tunnel to pass through matters and never assist with anything.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)