G
Game
Verified Business
G
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Game faces severe customer experience challenges across every service dimension. Customers consistently describe adversarial refund processes, broken delivery promises, defective products, unresponsive support teams, and billing disputes on credit accounts. While isolated pockets of excellent individual service exist, notably named staff praised for going above and beyond, the dominant pattern is one of systemic failure in after-sales support, fulfilment, and accountability.
Top Strengths:
- •Customer Service & Support: A small number of named employees are celebrated for exceptional, proactive service. Customers single out staff like Pinkie Dina, Gilbert at Mafikeng, Eghom online, and Maphori at Phalaborwa for going above and beyond with patience and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.7Trustindex Rating
#3Ranked In Grocery & Food
13 hours 57 minutesAverage Time To Reply
-66 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 14 hours 25 min to reply
TrustIndex
2.7
Score
Ranking
#3
in Grocery & Food
Avg Reply
13 hours 57 minutes
NPS Score
-66
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 14 hours 25 min to reply
Review Distribution
1.4|1,065 Reviews
May '25 - Apr '26
5(7.8%)
4(0.4%)
3(0.9%)
2(2.8%)
1(88.1%)
5(7.8%)
4(0.4%)
3(0.9%)
2(2.8%)
1(88.1%)
Recent reviews (1,065)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SE
Shabnum E
1 reviews | Active since Jan 2020
19 Mar 2026, 09:44
I want my refund
Still have not received feedback on my refund regarding been doubled charged on my game store card in December. I have emailed those consultants to call me during my break as I am unable to answer my phone during working hours . They miserable failed to dodo or respond via email.
Helpful (0)
|Replies (0)SE
Shabnum E
1 reviews | Active since Jan 2020
19 Mar 2026, 09:44
I want my refund
Still have not received feedback on my refund regarding been doubled charged on my game store card in December. I have emailed those consultants to call me during my break as I am unable to answer my phone during working hours . They miserable failed to dodo or respond via email.
0
Replies (0)IP
Itu P
1 reviews | Active since Jan 2020
19 Mar 2026, 09:43
Poor Customer service
Game stores. We bought a TV, we were not offered Transportation after asking for it, we were told the store doesn’t offer transportation and installation. After transporting the TV ourselves we got home, the TV was physically damaged. We reported the incident immediately to the staff member who sold us the TV who said nothing can be done because the TV was checked before leaving the store. We spoke to management at the Game store in Mafikeng a who also confirmed that they don’t offer delivery or installation. We escalated the matter, even Game staff confirm that we were not supposed to transport a 70” TV ourselves and the store was supposed to assist us with the transportation. The matter has been escalated, we get calls every week of different people wanting to here the story over and over again but our case hasn’t been resolved even after 5 months.
Helpful (0)
|Replies (0)IP
Itu P
1 reviews | Active since Jan 2020
19 Mar 2026, 09:43
Poor Customer service
Game stores. We bought a TV, we were not offered Transportation after asking for it, we were told the store doesn’t offer transportation and installation. After transporting the TV ourselves we got home, the TV was physically damaged. We reported the incident immediately to the staff member who sold us the TV who said nothing can be done because the TV was checked before leaving the store. We spoke to management at the Game store in Mafikeng a who also confirmed that they don’t offer delivery or installation. We escalated the matter, even Game staff confirm that we were not supposed to transport a 70” TV ourselves and the store was supposed to assist us with the transportation. The matter has been escalated, we get calls every week of different people wanting to here the story over and over again but our case hasn’t been resolved even after 5 months.
0
Replies (0)DD
Dean D
1 reviews | Active since Jan 2020
18 Mar 2026, 12:47
Delays in everything... have escalated the matter to the relevant department for assistance. We apologize for any inconvenience caused.I will have to reach out to the store and re-attempt delivery for you
Still not in the promised delivery day i think just like i did with makro i will expose game on hellopeter you dont keep your promises dean Hide quoted text On Mon, 16 Mar 2026, 18:06 Dean Daniels, <deandaveline490@gmail.com> wrote: Hi i have turn down makro for the same issue delaying in delivery and not giving valid reason as to why it is delayed i want to know if my order will be delivered tommorow dean On Mon, 16 Mar 2026, 18:00 ”Consignment Delay”, <customersupport@game.co.za> wrote: Game Logo Your order has been delayed Hi dean Daniels, We're aware that you haven't heard from us in a while. We are working hard to get your order to you as soon as possible. We'll notify you as soon as your order is ready for delivery. We apologise for the delay and thank you for your patience. Order Number: 1244837478 Delivery Image Delivery Delivery | Order delayed View Details Chevron Right HISENSE SOLO DIGITAL MICROWAVE H20MOBS15 HISENSE SOLO DIGITAL MICROWAVE H20MOBS15 1 R749.00 Delivering To dean Daniels: 0751134043 Shop More If you have any queries, contact us via WhatsApp or phone call on 0861 426 333 or websupport@game.co.za So game is just like makro wont recommend customers to buy online here delay in communicating.delaying in deliveries..lying to customers this will be my last online buy at game you can kiss takealot **** they are on time Please see the attached. I have escalated your query to the relevant department for assistance. The fault lies with the courier, not with Game. The order was ready for collection between 9 am and 12 pm, but the driver arrived late. I will escalate the matter further to have the order rebooked. I contacted Wumdrop and spoke to Nkulu. He confirmed that your order will be delivered today.
Helpful (0)
|Replies (0)DD
Dean D
1 reviews | Active since Jan 2020
18 Mar 2026, 12:47
Delays in everything... have escalated the matter to the relevant department for assistance. We apologize for any inconvenience caused.I will have to reach out to the store and re-attempt delivery for you
Still not in the promised delivery day i think just like i did with makro i will expose game on hellopeter you dont keep your promises dean Hide quoted text On Mon, 16 Mar 2026, 18:06 Dean Daniels, <deandaveline490@gmail.com> wrote: Hi i have turn down makro for the same issue delaying in delivery and not giving valid reason as to why it is delayed i want to know if my order will be delivered tommorow dean On Mon, 16 Mar 2026, 18:00 ”Consignment Delay”, <customersupport@game.co.za> wrote: Game Logo Your order has been delayed Hi dean Daniels, We're aware that you haven't heard from us in a while. We are working hard to get your order to you as soon as possible. We'll notify you as soon as your order is ready for delivery. We apologise for the delay and thank you for your patience. Order Number: 1244837478 Delivery Image Delivery Delivery | Order delayed View Details Chevron Right HISENSE SOLO DIGITAL MICROWAVE H20MOBS15 HISENSE SOLO DIGITAL MICROWAVE H20MOBS15 1 R749.00 Delivering To dean Daniels: 0751134043 Shop More If you have any queries, contact us via WhatsApp or phone call on 0861 426 333 or websupport@game.co.za So game is just like makro wont recommend customers to buy online here delay in communicating.delaying in deliveries..lying to customers this will be my last online buy at game you can kiss takealot **** they are on time Please see the attached. I have escalated your query to the relevant department for assistance. The fault lies with the courier, not with Game. The order was ready for collection between 9 am and 12 pm, but the driver arrived late. I will escalate the matter further to have the order rebooked. I contacted Wumdrop and spoke to Nkulu. He confirmed that your order will be delivered today.
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Replies (0)NN
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Tiffany Y
1 reviews | Active since Jan 2020
18 Mar 2026, 07:46
Horrible Customer Service and still waiting to have my money refunded!!!
I am waiting over a month now for my funds to be refunded back to me from Game and have been extremely patient with the lack of support and staff. I have provided all the documents, transaction emails, pdf's and banking details to numerous members and this process started early on the 24th February. Yet I'm still waiting. I have never received such terrible support from any company and am never one to complain but this is ridiculous!!!
Helpful (0)
|Replies (0)TY
Tiffany Y
1 reviews | Active since Jan 2020
18 Mar 2026, 07:46
Horrible Customer Service and still waiting to have my money refunded!!!
I am waiting over a month now for my funds to be refunded back to me from Game and have been extremely patient with the lack of support and staff. I have provided all the documents, transaction emails, pdf's and banking details to numerous members and this process started early on the 24th February. Yet I'm still waiting. I have never received such terrible support from any company and am never one to complain but this is ridiculous!!!
0
Replies (0)JP
Jabulani P
1 reviews | Active since Jan 2020
18 Mar 2026, 04:57
Poor costumer service at game bethlehem
I am writing to express my frustration after received extremely poor service from Game store in bethlehem and their head office customer service On 29 January 2026 I bought smart tv from game how ever I on plugs I on 01 February 2026 only to find out the picture are not clear then I report the matter to sales person who was helping me then he advise me " to change some settings " then I did so but nothing change. I go back to store again then I found other sales person work in the same department the he promised me that they will send someone to come and have a look on my item then this takes weeks without feedback. Then on 24 February 2026 I have decided to call their head office customer service then give them details... On 26 received a call from one of courier transport to come to take item then after item it been pick up received a call from head office then I told them that the Item it's been picked up, the told me they are going to do follow up on that as they didn't send someone okay fine On 04 march 2026 morning received a call from head office asking about the item its been replace or repaired i told them i have not yet received item On the sameday 04 march 2026 I received item back being repaired but now again Item it's keep on jamming. Report the matter to head office Until to this date no feedback from them I feel that I have been ****med my R7000 to buy item that it's not working as i have send several emails but no response and call they keep on saying they are going to get back to me but nothing
Helpful (0)
|Replies (0)JP
Jabulani P
1 reviews | Active since Jan 2020
18 Mar 2026, 04:57
Poor costumer service at game bethlehem
I am writing to express my frustration after received extremely poor service from Game store in bethlehem and their head office customer service On 29 January 2026 I bought smart tv from game how ever I on plugs I on 01 February 2026 only to find out the picture are not clear then I report the matter to sales person who was helping me then he advise me " to change some settings " then I did so but nothing change. I go back to store again then I found other sales person work in the same department the he promised me that they will send someone to come and have a look on my item then this takes weeks without feedback. Then on 24 February 2026 I have decided to call their head office customer service then give them details... On 26 received a call from one of courier transport to come to take item then after item it been pick up received a call from head office then I told them that the Item it's been picked up, the told me they are going to do follow up on that as they didn't send someone okay fine On 04 march 2026 morning received a call from head office asking about the item its been replace or repaired i told them i have not yet received item On the sameday 04 march 2026 I received item back being repaired but now again Item it's keep on jamming. Report the matter to head office Until to this date no feedback from them I feel that I have been ****med my R7000 to buy item that it's not working as i have send several emails but no response and call they keep on saying they are going to get back to me but nothing
0
Replies (0)LB
Londeka B
1 reviews | Active since Jan 2020
18 Mar 2026, 03:39
Game delaying cancellation & refund
I am disappointed with the service I have received from Game. I placed an order and requested for it to be cancelled on 8 March 2026. It has now been 10 days, and my order has STILL not been cancelled, and no refund has been processed. What makes this worse is that I used Mobicred to make the purchase. Because of Game’s delay, I am now at risk of being charged for an item I never received and already cancelled. This is completely unfair and unacceptable. There has been absolutely no communication from Game no updates, no confirmation, nothing. I am left in the dark while my money is at risk. This situation is extremely frustrating and unprofessional.
Helpful (0)
|Replies (0)LB
Londeka B
1 reviews | Active since Jan 2020
18 Mar 2026, 03:39
Game delaying cancellation & refund
I am disappointed with the service I have received from Game. I placed an order and requested for it to be cancelled on 8 March 2026. It has now been 10 days, and my order has STILL not been cancelled, and no refund has been processed. What makes this worse is that I used Mobicred to make the purchase. Because of Game’s delay, I am now at risk of being charged for an item I never received and already cancelled. This is completely unfair and unacceptable. There has been absolutely no communication from Game no updates, no confirmation, nothing. I am left in the dark while my money is at risk. This situation is extremely frustrating and unprofessional.
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Replies (0)MH
Mandy H
1 reviews | Active since Jan 2020
17 Mar 2026, 21:02
False Advertising
They advertise products for sale that they dont have in store, just to get you in the store, this is false advertising, I saw an elleptical for sale for R1999, went to the store, not there, no game in South Africa has it, this was on 10 March, supposed to be on special until 29 March
Helpful (0)
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Mandy H
1 reviews | Active since Jan 2020
17 Mar 2026, 21:02
False Advertising
They advertise products for sale that they dont have in store, just to get you in the store, this is false advertising, I saw an elleptical for sale for R1999, went to the store, not there, no game in South Africa has it, this was on 10 March, supposed to be on special until 29 March
0
Replies (0)