TM
Tebogo M
Active since May 2014
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
Debonairs jubillee mall radius for delivery is the pits
I am a regular customer and order from them two to three times a week. While I enjoy the food, I have an ongoing concern regarding delivery availability in my area. There are two branches near me. The Jubilee Mall branch is approximately 4.7 km away, while the Renbro Hammanskraal branch is about 7.2 km away. Despite being closer, the Jubilee Mall branch consistently shows that I am outside their delivery range, whereas the Renbro branch is almost always available for delivery. For the past two years, I have been unable to place delivery orders from the Jubilee Mall branch, even though I previously received many deliveries from them without any issues. It appears that their delivery radius may have been reduced significantly, possibly from around 5 km to 2 km, which has caused ongoing inconvenience. This situation is especially frustrating because the Renbro branch closes early, in line with most stores in that area. Jubilee Mall, on the other hand, closes at 9 pm, yet I am unable to order from them for dinner due to the distance restriction, which does not make sense given how close the branch is to my location. As a result, I sometimes have to buy from Steers and ask them to collect my order from them just so I can enjoy pizza. This should not be necessary for a loyal customer. I strongly urge them to review and resolve the delivery issues at the Jubilee Mall branch, as this ongoing problem is negatively affecting the customer experience.
0 replies
4 months ago
Worst service ever
I’ve been waiting for proper assistance since Tuesday, and the level of service has been honestly disappointing. I updated all my business contacts across social media and my website to the new landline, yet it feels like no one on their side takes this seriously. The last message I got was on Monday, telling me to sign out. After that, nothing. I was told to add the PBX, which I did and paid for, and still no update or explanation. This has turned into the most frustrating service experience I’ve ever had. My previous virtual landline provider never put me through this kind of stress. What makes it worse is that there doesn’t seem to be any proper customer care department. It honestly feels like the one person I’m dealing with is the only one working there. The business has potential, but the owner clearly doesn’t seem to care enough to build a proper support team. They really need to hire people who can handle customers professionally. All I want is clarity on what’s happening and when my line will finally work with the welcome greeting. At this point, if they can’t sort it out, I’d rather get a refund and move back to my old provider. The whole situation is ridiculous and shows a serious lack of customer care.
0 replies
5 months ago
Fantastic service from Revalto Slater at Dotsure
I requested a quote for an extended motor warranty from Dotsure and the service I received was top class. Revalto Slater called me and gave a clear breakdown of what the cover includes, from mechanical repairs to parts, and even the tow-in service. He explained everything in a calm and patient way, and made sure I understood exactly what I was getting. What really impressed me was how he helped me find an option that actually fits my budget. I thought this kind of cover would be expensive, but he made it affordable without cutting corners. It’s rare to get service like that these days. Revalto was professional, friendly and genuinely helpful. I’m happy with the cover and I’m grateful for the assistance he gave me. I can honestly recommend him and Dotsure after this experience.
53 replies
10 months ago
Online ordering periodically turned off
I live in Temba, and we’re at KFC almost every day – we simply can’t go a day without getting a cappuccino and a Breakfast Crunch Box. But I’ve noticed that KFC Temba City hardly ever switches on their online ordering system for the app, which really takes away the convenience. I often have to phone Sis Dinah on her cellphone to ask her to switch it on – she's always so helpful, truly the best. KFC is currently running a “buy one, get one free” special, but regular customers like us can’t take advantage of it because the online system is always off. This morning, I went to get my daily cappuccino and wrap, and I even asked the lady at the till to activate the system – but an hour later, it was still off. Meanwhile, branches like KFC Jubilee Mall and KFC Renbro always have their online systems running. You can even place an order as late as 8pm – something KFC Temba City just doesn’t do
0 replies
11 months ago
Deducted money from transaction- wait time 2 weeks for refund
I attempted to use my card on May 19th to make an online deposit into my brokerage account with XM. Although the transaction was declined by FNB, the funds were still deducted from my account. I contacted FNB the same day and was sent a Debit and Cheque Refund Form, which I completed and returned promptly. Today, I followed up on the matter and was informed by a consultant that I would need to wait 14 days for the issue to be resolved. While I generally have a positive view of FNB, I find the resolution timeframe to be unacceptable. It took less than a minute for the funds to leave my account, yet I'm expected to wait two weeks for a refund. I would appreciate it if this matter could be escalated and resolved as soon as possible. This situation is both frustrating and unreasonable.
116 replies
12 months ago
Cartrack refer a friend program a sham
I have been a Cartrack client for a year now, and I’m genuinely impressed with the quality of their service. The tracking system is reliable, and I especially appreciate the dual camera feature and the convenience of being able to monitor my vehicle in real time through the app. However, I’m quite disappointed with the referral program. Over time, I’ve been told by customer care that referring someone would earn me two months of free service. Last month, I personally referred a friend who purchased a new Toyota Hilux. I even called Cartrack myself while I was with him to provide his contact details. The installation for both the tracker and camera was completed, yet a month later, I have not received any feedback or acknowledgement from Cartrack regarding the promised reward. This experience has left me questioning the validity of the referral program. I had more friends interested in installing the same system, but given this lack of follow-through, I’m hesitant to recommend the service further. I believe in transparency and honoring commitments—something I hope Cartrack will address. Where is my two months free, as promised?
116 replies
14 months ago
Worst day at Jubille mall FNB caused by Pridence and her spectacles 😒
I visited FNB Jubilee Mall at 12:50 to get a replacement card and was issued ticket number 129. The estimated waiting time was 34 minutes, but I ended up being assisted after 2 hours and 25 minutes. After receiving my card, I attempted to activate my online banking at one of the ATMs but encountered an error. Hoping to resolve it, I went home to reset my password on my computer, but I still couldn't access my account. Later, I returned to the mall to get necessities for my toddler and decided to try the ATMs near the branch again but faced the same error. I called FNB and spoke to Andre, who identified that the consultant had mistakenly entered my tax number instead of my ID number, causing the issue. He advised me to visit the branch and ask for assistance in clearing the error. Upon arrival, I approached Prudence and explained that I had been there just an hour earlier, spent nearly three hours getting a card, and now needed help to fix a mistake made by their consultant. Rather than resolving the issue promptly, she printed a ticket with an estimated waiting time of 1 hour and 34 minutes. I questioned whether I had to wait again for something that was not my fault. Her dismissive attitude was consistent with what I had observed when she dealt with other clients. Despite my concerns, she insisted I sit and wait. Frustrated, I decided to leave because I could not afford to waste another two hours after already spending three hours earlier. This experience highlighted the poor service often encountered at township branches, where clients are expected to tolerate such inefficiencies without complaint. Prudence’s lack of attentiveness and unwillingness to resolve the issue demonstrated a disregard for customer care. I have lost an entire day and wasted diesel due to this avoidable error. I will escalate this matter across various platforms until FNB Jubilee Mall takes action against its underperforming consultants. This is not the first time I have encountered such issues at this branch, and it needs to change.
53 replies
15 months ago
Review for Pick n Pay ASAP – Jubilee Mall
I regularly use Pick n Pay ASAP, whether at home or on vacation, and it has always been a reliable and time-saving service. However, the experience at Jubilee Mall is consistently disappointing. Orders that are supposed to be delivered within an hour often take 2 to 4 hours, and in some cases, they even arrive the next day. This is unacceptable for a service that promises efficiency. I’m not alone in this frustration—friends and family members who I introduced to the service have experienced the same issues at this location. This problem seems unique to Jubilee Mall, as I’ve never faced such delays with any other Pick n Pay branch. A serious clean-up and reprimand are needed to address these ongoing issues and improve the service.
0 replies
16 months ago
Outages are out of control
I decided to switch to Net Ninenine for my home fibre installation after being let down by "the yellow company," whose network was down for weeks. Initially, the internet worked perfectly for about a week, but then the outages began—first lasting four days, then three hours, and now happening multiple times a day. While my neighbors had great things to say about this provider, it seems my experience has been less fortunate, as a week rarely goes by without disruptions. The speeds are impressive, but I sincerely hope they can find a way to reduce the frequency of these outages.
56 replies
17 months ago
No internet for a week
Our internet account was closed due to non-payment, but we quickly resolved the issue, and the internet was restored. However, it suddenly stopped working again. When we contacted MTN, we were informed that the account was not unsuspended correctly. A service call was logged, and I was assured the issue was resolved. Despite this, we have been without internet since the 20th, and MTN is unable to assist further as they claim they cannot identify the problem.
0 replies
Review Distribution
5 Star
3 (8.571428571428571%)
4 Star
1 (2.857142857142857%)
3 Star
5 (14.285714285714286%)
2 Star
12 (34.285714285714285%)
1 Star
14 (40%)