DP
Debonairs Pizza
Claimed Business
DP
Debonairs Pizza
Claimed Business
613 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Debonairs Pizza
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debonairs Pizza is facing widespread dissatisfaction across nearly every aspect of its service. Customers consistently report delivery failures, cold or missing orders, dry pizzas with minimal toppings, rude staff, and unresolved refund disputes. While a small number of customers praise specific branches and individual staff members, the overwhelming pattern points to systemic operational, quality, and customer service breakdowns affecting multiple branches nationwide.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Debonairs Pizza is facing widespread dissatisfaction across nearly every aspect of its service. Customers consistently report delivery failures, cold or missing orders, dry pizzas with minimal toppings, rude staff, and unresolved refund disputes. While a small number of customers praise specific branches and individual staff members, the overwhelming pattern points to systemic operational, quality, and customer service breakdowns affecting multiple branches nationwide.
The most common complaint about Debonairs Pizza, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Order Accuracy & Delivery (1.1) is the most damaging concern. Customers describe orders marked delivered but never received, missing items, wrong pizzas, app glitches consuming vouchers, refused refunds, and drivers refusing to come to the door. Delivery delays of two to four hours are routinely reported across many branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Debonairs mt edgecombe absolute poor service. It was my sons birthday. 2 days before my sons birthday, made arrangements with the management of the store to order 14 small Pizza for the school kids. She told its a small order this with be done by 9.45 tuesday morning. Went to fetch the order on the day to order, the staff are not aware of the order, they go to the back then see the slip with the order. The delivery guy absolutely rude and no customer service, school kids have already placed the order they require, and are waiting only to be told 9.50am the ovens are not working. Cash refund was provided but level of sevice from the staff terrible. We had to go get kids meals from another take out
1 reviews | Active since Jan 2020
Debonairs mt edgecombe absolute poor service. It was my sons birthday. 2 days before my sons birthday, made arrangements with the management of the store to order 14 small Pizza for the school kids. She told its a small order this with be done by 9.45 tuesday morning. Went to fetch the order on the day to order, the staff are not aware of the order, they go to the back then see the slip with the order. The delivery guy absolutely rude and no customer service, school kids have already placed the order they require, and are waiting only to be told 9.50am the ovens are not working. Cash refund was provided but level of sevice from the staff terrible. We had to go get kids meals from another take out
1 reviews | Active since Jan 2020
Would like to launch complain with Debonairs Northgate Mall, we bought Large pizza and wings and decided to buy 3 water bottles but my son he wanted sprite not water when we try to exchange one water for sprite the cashier by the name of Portia she refused said is not possible with a serious attitude. I request her name she said NO because she knew I wanted to report her bad behavior and service. She decided to refund us for the water NOT exchange. Date : 23 May 2026 Time : 20:40
1 reviews | Active since Jan 2020
Would like to launch complain with Debonairs Northgate Mall, we bought Large pizza and wings and decided to buy 3 water bottles but my son he wanted sprite not water when we try to exchange one water for sprite the cashier by the name of Portia she refused said is not possible with a serious attitude. I request her name she said NO because she knew I wanted to report her bad behavior and service. She decided to refund us for the water NOT exchange. Date : 23 May 2026 Time : 20:40
1 reviews | Active since Jan 2020
This is a complaint about poor service and quite an unpleasant and unprofessional interaction I had with the manager at the Debonairs Market Street, Kariega. I went in the store rather frustrated to query about an online order I had placed and paid for using my Wicode. However, though I got the amount deducted on my card, on the website, I couldn't confirm if order was completed as I got a 'network error' notification as per attached. I proceeded to call the store to confirm and though they couldn't pick my name up, when I provided my contact number ,they were able to pick up my attempt as the person on the on the phone confirmed my address but then the line got cut. I then went to the store and explained my situation but the manager, Tara, instead of clarifying the matter just rudely dismissed me on some 'whatever your line got cut and we don't have your order'. When I called her out on this behavior, instead of replying in an appropriate manner, it ended up in an exchange of words where she even referred to me as a B***h. This is unacceptable and the worst part is still have no clarity on said order because the Wicode went through as per notification on my card.
1 reviews | Active since Jan 2020
This is a complaint about poor service and quite an unpleasant and unprofessional interaction I had with the manager at the Debonairs Market Street, Kariega. I went in the store rather frustrated to query about an online order I had placed and paid for using my Wicode. However, though I got the amount deducted on my card, on the website, I couldn't confirm if order was completed as I got a 'network error' notification as per attached. I proceeded to call the store to confirm and though they couldn't pick my name up, when I provided my contact number ,they were able to pick up my attempt as the person on the on the phone confirmed my address but then the line got cut. I then went to the store and explained my situation but the manager, Tara, instead of clarifying the matter just rudely dismissed me on some 'whatever your line got cut and we don't have your order'. When I called her out on this behavior, instead of replying in an appropriate manner, it ended up in an exchange of words where she even referred to me as a B***h. This is unacceptable and the worst part is still have no clarity on said order because the Wicode went through as per notification on my card.
1 reviews | Active since Jan 2020
Please note that I am very disappointed by Debonairs pizza by Weststreet , so early in the morning I order a large creamy chicken pizza and it was very disgusting the dough tasting oily and old, it was hard like a cupboard topped with cheese and sauces. What they serving to customers it disappointing, My son was so excited to go to Debonairs to enjoy his favourite pizza only to be served such terrible pizza. Tha dough was old and topped up with cheese.
1 reviews | Active since Jan 2020
Please note that I am very disappointed by Debonairs pizza by Weststreet , so early in the morning I order a large creamy chicken pizza and it was very disgusting the dough tasting oily and old, it was hard like a cupboard topped with cheese and sauces. What they serving to customers it disappointing, My son was so excited to go to Debonairs to enjoy his favourite pizza only to be served such terrible pizza. Tha dough was old and topped up with cheese.
1 reviews | Active since Jan 2020
Order was delivered with item missing, driver said he would bring it but didn't come back, i called the store and they said they would attend to it, still nothing.....and the audacity to not call and apologize or reimburse me....or deliver the misskng item........THEY JUST DON'T CARE
1 reviews | Active since Jan 2020
Order was delivered with item missing, driver said he would bring it but didn't come back, i called the store and they said they would attend to it, still nothing.....and the audacity to not call and apologize or reimburse me....or deliver the misskng item........THEY JUST DON'T CARE
Debonairs Pizza has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 613 reviews in the last 12 months. Hellopeter has tracked Debonairs Pizza across 12,007 total reviews. How is the TrustIndex calculated? →