Tyrant Tara

This is a complaint about poor service and quite an unpleasant and unprofessional interaction I had with the manager at the Debonairs Market Street, Kariega.

I went in the store rather frustrated to query about an online order I had placed and paid for using my Wicode. However, though I got the amount deducted on my card, on the website, I couldn't confirm if order was completed as I got a 'network error' notification as per attached.

I proceeded to call the store to confirm and though they couldn't pick my name up, when I provided my contact number ,they were able to pick up my attempt as the person on the on the phone confirmed my address but then the line got cut.

I then went to the store and explained my situation but the manager, Tara, instead of clarifying the matter just rudely dismissed me on some 'whatever your line got cut and we don't have your order'. When I called her out on this behavior, instead of replying in an appropriate manner, it ended up in an exchange of words where she even referred to me as a B***h.

This is unacceptable and the worst part is still have no clarity on said order because the Wicode went through as per notification on my card.