TN
Thobile N
Active since Jun 2024
7
Reviews
0
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Reviews
7 reviews3 months ago
Disappointing customer experience
Dear Pavilion Shopping Center Management, I am writting to formally express my disappointment regarding a customer experience I had at Game store yesterday. I visited Pavilion to attend a banking matter. While in the parking area, I came accross a Game trolley that was lying there decided to use it. After completing my banking errands, I decided to quickly visit Game to purchase a pencil case for my son. Unfortunately, I could not find what i was looking for and exited the store 16:15 . As i was leaving the store a female security approached me and instructed me to leave the trolley behind, stating that i had not made any purchases at Game. As a result, I was forced to carry my heavy bag on my sholder and walk around the mall in search of another trolley that did not belong to Game. This experience was both shocking and confusing to me. There were several trolleys available in the trolley bay , The situation caused inconvenience and discomfort. I would appreciate clarity on wheather this is an official Game store policy or a rule enforced by Pavilion Shopping Center Management. I have never experienced such treatment before in any Mall, and it did not make sense under the circumstances. I am extremely disappointed with the way this situation was handled. I trust it will be adressed to prevent similar incidents from happening to other customers. Thank you
0 replies
4 months ago
Shocking customer service
I wish to express my disappointment with the customer service I received at Pick n Pay Clothing in Pavilion. I visited the store to do my shopping and to exchange a pair of pants for a bigger size. Upon reaching the till, I was assisted by a cashier whose name appears on my till slip as Sanele Mbele. From the start, the service was very poor. The cashier took the pants I wanted to exchange and threw them onto the back counter. When I asked her whether the pants I was exchanging were the same item, her response was simply, “I don’t know,” delivered in a dismissive manner with no effort to assist. She then asked, “Are you taking the pants or not?” in an abrupt and unprofessional tone. When I confirmed that I was taking them, she followed by asking whether I was paying cash or card, again showing no interest or basic courtesy. I was shocked by the level of disrespect and lack of customer care shown towards me. The cashier was unhelpful, uninterested, and displayed no knowledge of the products she was handling. It is concerning that a staff member would be unable or unwilling to assist a customer with a simple exchange. In contrast, the cashier next to her greeted customers politely and asked about Smart Shopper cards, which highlighted the poor service I was receiving. This experience was extremely disappointing and does not reflect the standard of service I expect from Pick n Pay Clothing. I hope management addresses staff attitude and customer service at this branch.
53 replies
6 months ago
Exceptional service from Bulelani@Markham
On Friday, I visited Markham store at KwaMyandu and was assisted by a lovely young man called Bulelani, His service was excellent, friendly and professional. Everything was handled quickly and efficiently. I really appreciate the good customer care he gave me. I was complaining about why my account was not decreasing although payments were made every month. He went through the account with me, helped me cancel unnecessary subscription that I did not understand upon opening the account. Because of his service I think I would visit the KwaMyandu shopping center again_Mrs Ncwane
0 replies
12 months ago
Excellent service
Dear PAXI,i think your delivery service is great. I was supposed to receive a a parcel from Pep in Durban Smith street however the code selected went to Pep Molteno Smith street in Eastern Cape, I logged to your whatsapp and Bontle was so helpful and advised me to ask the sender to send a request for redirecting the parcel to another store. in few minutes I received confirmation that it now rooted to a Durban store, The process was few minute and hassle free. Well done Guys, this is amazing.
0 replies
16 months ago
Poor service
I am very disappointed by the service that I received from incredible connection, I made an online order for two kiddies tablets as a Christmas Gift. This is the third day receiving an sms confirming that the my order is out for delivery yet till now it has not arrived. I've contacting the call center but they keep you on oh hold eventually someone picks and drop the call. The sms advises that they will a tracking link sent however no link has come through thus far, it Christmas eve today and the office is closing at 12:00 pm the only reason I came today was to pick up the order and leave for our holiday.
0 replies
21 months ago
Outstanding service Noluthando Toyhyie
I was really impressed with the level of service I received yesterday in one of the Checkers stores at Musgrave center Durban. It was almost the end the day yet the service was absolutely excellent from the cashier named Noluthando Tohyie, her packer even assisted me with rearranging my grocery on the trolley. For a second Noluthando almost convince me to change my mind about veggies i said i was cancelling but we joked about it and it left a lasting impression. The store is clean and inviting, as for the operating hours thank you.
0 replies
22 months ago
Terribly service
I am writing this review to complain about a poor service that i received yesterday at the Lewis WESTSTREET branch yesterday. I was sent by my mum to make a payment for her account. I was assisted by an Indian guy whome i forgot to take his name, according to the consultant at the store, it was a short payment. He checked on the system and advised that the account was not opened on their branch and refused to assist me. He further accused me that the reason i choose to pay on this speicific branch was due to a short payment i going to make. He then chased me away and said i must go pay at the Russell branch where the account was opened. This was shocking to hear, he embarrassed me infront of other customers and his colleagues. Is this a Lewis policy that customers need to assisted strictly where the account was opened?, is this the manner that Lewis treat customers?.. I will never be a customer of Lewis, the service it shocking.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)