P
PAXI
Unclaimed Business
Transportation & Logistics|1.2|338 Reviews (last 12 months)|This business does not respond to reviews
P
PAXI
Unclaimed Business
338 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, PAXI faces severe service challenges across virtually every dimension of its courier operations. Customers consistently report lost parcels, extreme delivery delays far exceeding promised timeframes, unreachable or unhelpful customer support, and inadequate compensation when things go wrong. The overwhelming majority of reviews describe deeply negative experiences, with only rare positive mentions of affordability or occasional on-time delivery.
Top Strengths:
- •Pricing, Billing & Refunds: A small number of customers acknowledge PAXI as an affordable and cost-effective courier option. The service is described as budget-friendly for sending parcels across South Africa, though value perception collapses when parcels are lost.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.3
Score
Ranking
#13
in Couriers & Delivery
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.2|338 Reviews
May '25 - Apr '26
5(3.1%)
4(0.3%)
3(0.3%)
2(1.6%)
1(94.7%)
5(3.1%)
4(0.3%)
3(0.3%)
2(1.6%)
1(94.7%)
Recent reviews (338)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
NT
Natasha T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:37
PAXI Worst courier service in SA
Takes them a month to send a parcel from Pep Eastgate to Pep in Melville. Which is not even 20 minutes drive apart from each other. When stores close the entire process starts again and the sender does not get informed. Rather use other courier services like PUDO takes them only 2 days to get a parcel from Jhb to Cape Town. And only R10 more expensive. When you phone PAXI customer support all they tell you oh well that is how the system works. Your system is broken and it does not work and if you don't have any issue with unhappy customers then you should not be in the courier business
Helpful (0)
|Replies (0)NT
Natasha T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:37
PAXI Worst courier service in SA
Takes them a month to send a parcel from Pep Eastgate to Pep in Melville. Which is not even 20 minutes drive apart from each other. When stores close the entire process starts again and the sender does not get informed. Rather use other courier services like PUDO takes them only 2 days to get a parcel from Jhb to Cape Town. And only R10 more expensive. When you phone PAXI customer support all they tell you oh well that is how the system works. Your system is broken and it does not work and if you don't have any issue with unhappy customers then you should not be in the courier business
0
Replies (0)ZM
Zintle M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:54
INCOMPETENCE OF PAXI
I'm writing this as a very frausted customer, frausted is even an UNDERSTATEMENT My parcel was sent on the 28th of Feb 2026 ,and scheduled to arrive on 12 March which didn't happen. I proceeded to call and I was told they are having technical issues I should keep on checking. I then call again after no feedback and was told that the matter was escalated to the courier (14 March) On the 17th I recieved an sms that the parcel is ready for collection, only to arrive at PEPHOME POTCHEFSTROOM WEST and there no parcel. Workers proceeded to call them and tell them that they expected 7 parcels but only 6 arrived which is clearly my parcel I am very overwhelmed by this situation as that parcel cares something worth so much value for money I have been told feedback will be provided, but it is clear that my parcel is missing
Helpful (0)
|Replies (0)ZM
Zintle M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:54
INCOMPETENCE OF PAXI
I'm writing this as a very frausted customer, frausted is even an UNDERSTATEMENT My parcel was sent on the 28th of Feb 2026 ,and scheduled to arrive on 12 March which didn't happen. I proceeded to call and I was told they are having technical issues I should keep on checking. I then call again after no feedback and was told that the matter was escalated to the courier (14 March) On the 17th I recieved an sms that the parcel is ready for collection, only to arrive at PEPHOME POTCHEFSTROOM WEST and there no parcel. Workers proceeded to call them and tell them that they expected 7 parcels but only 6 arrived which is clearly my parcel I am very overwhelmed by this situation as that parcel cares something worth so much value for money I have been told feedback will be provided, but it is clear that my parcel is missing
0
Replies (0)RN
Rinae N
1 reviews | Active since Jan 2020
17 Mar 2026, 11:43
Poor service
I am extremely frustrated and disappointed with the shocking level of service from Paxi. A parcel was sent to me in February and was supposed to arrive no later than 10 March. Today is 17 March, and I still have not received it. What makes this even worse is the complete lack of communication — no updates, no explanation, and no accountability. It is unacceptable to leave customers in the dark like this.
Helpful (0)
|Replies (0)RN
Rinae N
1 reviews | Active since Jan 2020
17 Mar 2026, 11:43
Poor service
I am extremely frustrated and disappointed with the shocking level of service from Paxi. A parcel was sent to me in February and was supposed to arrive no later than 10 March. Today is 17 March, and I still have not received it. What makes this even worse is the complete lack of communication — no updates, no explanation, and no accountability. It is unacceptable to leave customers in the dark like this.
0
Replies (0)CC
Cris C
1 reviews | Active since Jan 2020
17 Mar 2026, 08:53
Stay away from Paxi
I ordered items with Yaga, Paxi being the courier company. Its now the 4th week past its delivery date and no order has been received. So basically been waiting and its 2 months that have come and gone. No one gets back to you from Paxi and Yaga just blames Paxi. Cant claim until Paxi admits they lost the package. Chose another courier when ordering from Yaga
Helpful (0)
|Replies (0)CC
Cris C
1 reviews | Active since Jan 2020
17 Mar 2026, 08:53
Stay away from Paxi
I ordered items with Yaga, Paxi being the courier company. Its now the 4th week past its delivery date and no order has been received. So basically been waiting and its 2 months that have come and gone. No one gets back to you from Paxi and Yaga just blames Paxi. Cant claim until Paxi admits they lost the package. Chose another courier when ordering from Yaga
0
Replies (0)VM
Victoria M
1 reviews | Active since Jan 2020
13 Mar 2026, 07:43
Poor service and order not traceable
Poor service ever and no care for customers at all.ANP2242507 is untraceable.Place an Annique order on the 2nd March and to-date,i still have not received anything.No sms,nothing.I went to Pep stores and called Paxi but no luck at all.
Helpful (0)
|Replies (0)VM
Victoria M
1 reviews | Active since Jan 2020
13 Mar 2026, 07:43
Poor service and order not traceable
Poor service ever and no care for customers at all.ANP2242507 is untraceable.Place an Annique order on the 2nd March and to-date,i still have not received anything.No sms,nothing.I went to Pep stores and called Paxi but no luck at all.
0
Replies (0)DB
BX
BLESSING X
1 reviews | Active since Jan 2020
13 Mar 2026, 04:27
Pep Paxi ruined my graduation day with a 3 months delay
Been waiting on my parcel to be delivered since 7 Jan. I’ve never been so disappointed in my life. Pep Paxi ruined my graduation day. My package was from Springs to South Gate. I’m on the third month now waiting. When I call they told me I’ve escalated but after calling more than 10 times I don’t know what to do
Helpful (0)
|Replies (0)BX
BLESSING X
1 reviews | Active since Jan 2020
13 Mar 2026, 04:27
Pep Paxi ruined my graduation day with a 3 months delay
Been waiting on my parcel to be delivered since 7 Jan. I’ve never been so disappointed in my life. Pep Paxi ruined my graduation day. My package was from Springs to South Gate. I’m on the third month now waiting. When I call they told me I’ve escalated but after calling more than 10 times I don’t know what to do
0
Replies (0)S
Sivuyisiwe
1 reviews | Active since Jan 2020
12 Mar 2026, 11:08
My sister sent me a ...
My sister sent me a pacel via paxi now its missing
Helpful (0)
|Replies (0)S
Sivuyisiwe
1 reviews | Active since Jan 2020
12 Mar 2026, 11:08
My sister sent me a ...
My sister sent me a pacel via paxi now its missing
0
Replies (0)