Lost Parcel

I’ve sent a parcel at Pep Quagga Pretoria West on the 22nd April, for some reason the cashier directed it to Tembisa when it was meant to go to Bloem, I called in within an hour to rectify it when my customer received the text, it hasn’t reached Bloem it’s been a month, when I call in I never get feedback & the parcel is said to be in Bloem but not at the store. So unprofessional, horrible service.