Paxi - PEP Worst service

Used the service for the 1st time, placed a key and takkies to be moved from KZN to Gauteng - tracked the parcel after 2 weeks and the system said it was delivered on the 7 May 2026, called them only to find out they claim the van was hijacked at Boksburg on its way to Tembisa. No one said anything until i asked, now they claim they can only refund up to R500 if i did not take insurance which i was never informed of, they claim the are terms and conditions on the receipt you get after you paid. Spoke to clueless Team leader who promised me a call from their manager till date nothing after 2 weeks.