BR
Beka R
Active since Jul 2020
9
Reviews
0
Industries
Reviews
9 reviews2 weeks ago
*****/Theft
I sent my parcel through Paxi at Pep Home in Killarney. When my sister received and opened the package, she discovered that some of the items that had been packed inside the same small bag were missing and appeared to have been ******. I returned to the store to enquire about the matter, but I was informed that there was nothing they could do. I then requested access to the CCTV footage, and the employee initially stated that the cameras were not working. However, she later changed her statement and advised that the CCTV footage could only be provided to the police once I had opened a case and obtained a case number. The consultant who assisted me on the day I sent the parcel was named Bethuel.
0 replies
2 weeks ago
Theft/*****
I sent a parcel using Paxi, and when my sister opened the package, it contained only an adapter and a cable. The cellphone that was originally included in the parcel was missing. I contacted customer service more than 10 times regarding this matter. However, the calls were repeatedly disconnected once I began explaining the issue with the parcel. One consultant informed me that the matter would be investigated, but also stated that there was nothing they could do in this case. I am extremely dissatisfied with the handling of this matter and would appreciate urgent assistance and feedback regarding the missing phone.
0 replies
13 months ago
Always Reliable!
Takealot is fast, reliable, and always delivers earlier than expected! Their communication is top-notch too. I only trust them for timely deliveries—keep up the great work!
0 replies
13 months ago
SANLAM MEDICAL INSURANCE BAD BAD BAD BAD BAD BAD SERVICE
Dissatisfaction regarding a refund claim I submitted on the 12th of April. After submitting the claim, I followed up telephonically on the 16th of April, only to be informed that the claim had not been received. I was asked to resubmit the documents, which I promptly did on the same day. I received confirmation that the documents were received on the 16th. Today, the 30th of April, I have yet to receive the refund. I have been told that there was a system issue for two days following my submission, which is deeply concerning. What is even more troubling is that every time I call for an update, I am repeatedly asked, “Which refund?” This suggests a complete lack of record-keeping and internal communication. It is unacceptable that my claim is still in the “capturing process” after more than two weeks, with no clear indication of when it will be resolved. The lack of urgency and accountability displayed is alarming. I feel as though I am being treated as if this refund is a favor rather than a rightful claim. This experience has been extremely frustrating, and I am disheartened by the level of service I have received. I had higher expectations from Sanlam Medical Insurance and did not anticipate encountering such inefficiency. At this point, I would not recommend this service to anyone, given the poor handling of what should be a simple and routine process. I kindly urge you to escalate this matter and provide a resolution as a matter of urgency.
4 replies
15 months ago
Bad service sanlam primary health insurance
I've been trying to get information about ENT, but honestly, this whole process has been nothing but frustrating! I’ve sent emails, made calls, and yet every person I speak to gives me different information. Finally, one lady told me they pay for the consultation, but I have to pay cash first, and they will refund me. Fine. But when I asked for the refund process and a breakdown of what’s needed, she said she would send me a form—guess what? She never did! This is beyond frustrating. Can someone PLEASE call me and sort this out?
2 replies
15 months ago
BAD SERVICE IN EVERYTHING
I purchased a TV stand and a coffee table on the 5th of February and was informed that delivery would take approximately three weeks. I have been patient; however, the items have still not been delivered. Despite multiple follow-ups, my messages are often ignored, or I receive conflicting and misleading responses. I was previously assured that my TV stand would arrive last Friday, then Saturday, and again today. However, when I called to confirm the delivery time, I was told the order was not completed. At this stage, I doubt that any progress has even been made on my purchase. The lack of communication and professionalism from Homzy is highly disappointing. I expect a clear and honest update on my order status and a confirmed delivery date within this week, as I need the items urgently. Additionally, I expect the correct order to be delivered without further delays. Please provide a resolution immediately, as this experience has been unacceptable.
1 reply
17 months ago
BAD CUSTOMER SERVICE
I bought a TV online from Makro over a month ago, and to this day, it has NOT been delivered! Every time I call, all they say is that my order was received, but it hasn’t even been processed! I call EVERY SINGLE DAY, and there’s absolutely NO progress! They keep telling me a supervisor will call me back, but guess what? NO ONE EVER CALLS! I should have just bought this TV from Takealot because their service is top-notch! Makro’s service is a complete JOKE—buy from them at your own risk! You’ll pay for a product, chase after them like a fool, and still get NOTHING. At this point, it feels like they’re doing me a favor instead of fulfilling an order I PAID FOR!
5 replies
18 months ago
BAD BAD BAD BAD BAD BAD BAD SERVICE
Dissatisfaction regarding the delay in processing my order and the poor customer service I am expriencing. I purchased a couch on the 8th of November, and after 14 days, my order has still not been processed. Despite multiple attempts to follow up, I have encountered minimal progress and inadequate communication. I reached out via WhatsApp at +27 (60) 800-44-41 and via email at support@homzy.co.za, but my emails remain unanswered. When I contacted you on WhatsApp, I was repeatedly informed that my frustration was understood and that a follow-up would be initiated, yet no concrete updates or resolutions have been provided. For the first 12 days following my purchase, there was no communication regarding the status of my order until I inquired myself. This lack of proactive engagement, combined with the absence of meaningful progress, has left me deeply frustrated. This experience has been highly disappointing, and I am compelled to reconsider ever purchasing from your company again. I urge you to resolve this issue promptly by providing a clear update on the status of my order and ensuring that it is processed without further delay.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)