Homzy
Claimed Business
|4|25 Reviews (last 12 months)|This business does not respond to reviews
Homzy
Claimed Business
|4
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Homzy presents a sharply divided customer experience. Shoppers consistently praise individual sales consultants by name, highlighting helpful, patient, and knowledgeable in-store assistance, along with appreciation for furniture quality, affordability, and a clean showroom. However, a recurring theme of serious concern centres on online and custom orders, where customers describe undelivered goods, unresolved refunds, ignored communication, breached timelines, and escalations to ombudsman or legal channels. The contrast between strong frontline service and poor post-sale resolution defines the overall sentiment.
Performance(last 12 months):
Trustindex Rating
5.1NPS Score
-34Unlikely
TrustIndex
5.1
NPS Score
-34
Recommended: Unlikely
Review Distribution
4|25 Reviews
Sep '25 - Aug '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kholekile M
1 reviews | Active since Feb 2021
15 May 2026, 16:41
2 Years, R14,000 Paid, Zero Furniture, Zero Accountability - Avoid Homzy at All Costs
I am writing this review as a completely disheartened and furious customer to warn everyone: *DO NOT buy from HOMZY. In 2023 I placed an order for 3 items with Homzy a bed, couches, and chairs. I paid a deposit of R6,000 and continued paying until I had paid in full: R14,500. On 9 May 2024 I formally instructed them to start production. That was the last time Homzy did anything for me. It is now May 2026. Over 2 years later, I have received no furniture. No updates. No production. Nothing. When I started chasing my refund, the runaround began. Homzy has consistently ignored my emails. But they were quick enough to take my money. Now they claim they “changed systems”, “changed owners”, and “don’t have records” of my payments. Convenient. It’s still the same company, same brand, same public face. But suddenly no one wants to take responsibility. The most insulting part? They are now even denying the bank account I used for direct payments - an account I have proof of paying into. This is after they accepted every single payment without issue. I have spent over a year fighting for a refund for goods they never made and services they never delivered. No accountability. No communication. No resolution. Just silence and excuses. This is not a small business that made a mistake. This is a company that takes money, changes its story when customers ask for what they paid for, and then hides behind “new management” to avoid responsibility. Based on my experience, Homzy is ************* and unprofessional. If you value your money and your time, stay far away. I would give zero stars if I could. I am posting this so no one else gets ****med like I did. *Date of incident:* 2*** *Amount paid:* R14,500 *Items:* Bed, couches, chairs *Outcome:* No goods, no refund, no communication -
Helpful (0)
|Replies (0)KM
Kholekile M
1 reviews | Active since Feb 2021
15 May 2026, 16:41
2 Years, R14,000 Paid, Zero Furniture, Zero Accountability - Avoid Homzy at All Costs
I am writing this review as a completely disheartened and furious customer to warn everyone: *DO NOT buy from HOMZY. In 2023 I placed an order for 3 items with Homzy a bed, couches, and chairs. I paid a deposit of R6,000 and continued paying until I had paid in full: R14,500. On 9 May 2024 I formally instructed them to start production. That was the last time Homzy did anything for me. It is now May 2026. Over 2 years later, I have received no furniture. No updates. No production. Nothing. When I started chasing my refund, the runaround began. Homzy has consistently ignored my emails. But they were quick enough to take my money. Now they claim they “changed systems”, “changed owners”, and “don’t have records” of my payments. Convenient. It’s still the same company, same brand, same public face. But suddenly no one wants to take responsibility. The most insulting part? They are now even denying the bank account I used for direct payments - an account I have proof of paying into. This is after they accepted every single payment without issue. I have spent over a year fighting for a refund for goods they never made and services they never delivered. No accountability. No communication. No resolution. Just silence and excuses. This is not a small business that made a mistake. This is a company that takes money, changes its story when customers ask for what they paid for, and then hides behind “new management” to avoid responsibility. Based on my experience, Homzy is ************* and unprofessional. If you value your money and your time, stay far away. I would give zero stars if I could. I am posting this so no one else gets ****med like I did. *Date of incident:* 2*** *Amount paid:* R14,500 *Items:* Bed, couches, chairs *Outcome:* No goods, no refund, no communication -
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Replies (0)BC
Bedelia C
1 reviews | Active since Oct 2025
30 Apr 2026, 16:10
Top service
Homzy has a good range of furniture but the assistance I received from Charnè Creswell was really top notch. She was knowledgeable and patient. She truly is an asset to the company. My next purchase will definitely be at Homzy.
Helpful (0)
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Bedelia C
1 reviews | Active since Oct 2025
30 Apr 2026, 16:10
Top service
Homzy has a good range of furniture but the assistance I received from Charnè Creswell was really top notch. She was knowledgeable and patient. She truly is an asset to the company. My next purchase will definitely be at Homzy.
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Nomakhosi M
1 reviews | Active since Jan 2019
4 Apr 2026, 11:24
Excellent service from Homzy
Sahar provides exceptional service. I received my refund after 2 years of going up and down.
Helpful (0)
|Replies (0)NM
Nomakhosi M
1 reviews | Active since Jan 2019
4 Apr 2026, 11:24
Excellent service from Homzy
Sahar provides exceptional service. I received my refund after 2 years of going up and down.
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Kyle
1 reviews | Active since Feb 2026
5 Feb 2026, 14:26
We paid a small fortune for our couches
We paid a small fortune for our couches. The craftsmanship was very bad, stitching is lose and there was holes along the edges. Very difficult to communicate and the customer service was very bad. Promises made and not fulfilled. Incorrect product was also delivered.
Helpful (0)
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Kyle
1 reviews | Active since Feb 2026
5 Feb 2026, 14:26
We paid a small fortune for our couches
We paid a small fortune for our couches. The craftsmanship was very bad, stitching is lose and there was holes along the edges. Very difficult to communicate and the customer service was very bad. Promises made and not fulfilled. Incorrect product was also delivered.
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Replies (0)M
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Sihle S
1 reviews | Active since Jan 2026
28 Jan 2026, 12:31
Never buy from Homzy Furniture Store If you want some peace of mind
I bought couches online at this store in December 2023 up until now (as in January 2026) they have not been delivered nor has my money been returned. They do not respond to emails or calls. Imagine now needing to go the legal route in order to get your money back on a simple thing like trying to buy furniture. I advise anyone not to buy from this store.
Helpful (0)
|Replies (0)SS
Sihle S
1 reviews | Active since Jan 2026
28 Jan 2026, 12:31
Never buy from Homzy Furniture Store If you want some peace of mind
I bought couches online at this store in December 2023 up until now (as in January 2026) they have not been delivered nor has my money been returned. They do not respond to emails or calls. Imagine now needing to go the legal route in order to get your money back on a simple thing like trying to buy furniture. I advise anyone not to buy from this store.
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Replies (0)B
Beatrice
1 reviews | Active since Dec 2025
25 Dec 2025, 01:29
Thank you Thembie, for the wonderful service you provided
Thank you Thembie, for the wonderful service you provided. You are truly a gem, darling. You made sure my couches were delivered on time before Christmas, and I will forever be grateful. I wouldn’t want anyone else handling my sales going forward. Thank you so much.
Helpful (0)
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Beatrice
1 reviews | Active since Dec 2025
25 Dec 2025, 01:29
Thank you Thembie, for the wonderful service you provided
Thank you Thembie, for the wonderful service you provided. You are truly a gem, darling. You made sure my couches were delivered on time before Christmas, and I will forever be grateful. I wouldn’t want anyone else handling my sales going forward. Thank you so much.
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