Homzy
Claimed Business
AI Review Summary
Based on recent customer reviews, Homzy receives polarized feedback. Positive experiences frequently highlight exceptional individual sales staff, particularly Thembi, Amber, and Anna, who are praised for friendly communication, patience, and ensuring timely deliveries. However, a significant portion of customers report severe issues including non-delivery of paid orders, ignored refund requests, poor post-sale communication, and quality defects such as loose stitching. Multiple reviewers describe months-long disputes over undelivered furniture and unprocessed refunds, with some escalating to legal channels and the Consumer Goods Ombudsman.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Home Services
NPS Score
-70
Recommended: Unlikely
Review Distribution
3.9|88 Reviews
May '25 - Apr '26
5(59.8%)
4(8.1%)
3(12.6%)
2(4.6%)
1(14.9%)
5(59.8%)
4(8.1%)
3(12.6%)
2(4.6%)
1(14.9%)
Frequently Asked Questions About Homzy
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (88)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kyle
1 reviews | Active since Jan 2020
5 Feb 2026, 12:26
We paid a small fortune for our couches
We paid a small fortune for our couches. The craftsmanship was very bad, stitching is lose and there was holes along the edges. Very difficult to communicate and the customer service was very bad. Promises made and not fulfilled. Incorrect product was also delivered.
Helpful (0)
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Kyle
1 reviews | Active since Jan 2020
5 Feb 2026, 12:26
We paid a small fortune for our couches
We paid a small fortune for our couches. The craftsmanship was very bad, stitching is lose and there was holes along the edges. Very difficult to communicate and the customer service was very bad. Promises made and not fulfilled. Incorrect product was also delivered.
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Sihle S
1 reviews | Active since Jan 2020
28 Jan 2026, 10:31
Never buy from Homzy Furniture Store If you want some peace of mind
I bought couches online at this store in December 2023 up until now (as in January 2026) they have not been delivered nor has my money been returned. They do not respond to emails or calls. Imagine now needing to go the legal route in order to get your money back on a simple thing like trying to buy furniture. I advise anyone not to buy from this store.
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Sihle S
1 reviews | Active since Jan 2020
28 Jan 2026, 10:31
Never buy from Homzy Furniture Store If you want some peace of mind
I bought couches online at this store in December 2023 up until now (as in January 2026) they have not been delivered nor has my money been returned. They do not respond to emails or calls. Imagine now needing to go the legal route in order to get your money back on a simple thing like trying to buy furniture. I advise anyone not to buy from this store.
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Ansuretha J
1 reviews | Active since Jan 2020
26 Jan 2026, 07:11
I bought a couch from Homzy in December 2025
I bought a couch from Homzy in December 2025. The corner unit was damaged in delivery but Thembi and Jaffa were very helpful to get this resolved by having the section collected, fixed and redelivered. Thank you for the great assistance. Ansuretha Oberholzer
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Ansuretha J
1 reviews | Active since Jan 2020
26 Jan 2026, 07:11
I bought a couch from Homzy in December 2025
I bought a couch from Homzy in December 2025. The corner unit was damaged in delivery but Thembi and Jaffa were very helpful to get this resolved by having the section collected, fixed and redelivered. Thank you for the great assistance. Ansuretha Oberholzer
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