KM
Kholekile M
Active since Feb 2021
2
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Reviews
2 reviews8 months ago
Unacceptable Service and Warranty Issues at Sound Great, Clearwater Mall
Dear Sound Great Management, I am writing to express my extreme disappointment and frustration with the service I received at your store in Clearwater Mall. My experience has been nothing short of appalling, and I am compelled to bring this matter to your attention. I purchased a television set from your store, relying on the sales team's expertise and guidance. However, what transpired was a rushed sales process where the terms and conditions of the warranty were not fully explained. The sales representative hastily went through the details, concealing crucial information about the warranty coverage and limitations. Now, my television set has developed a fault due to an electrical malfunction, and I was shocked to discover that Sound Great claims no responsibility due to warranty issues that were never clearly disclosed to me at the time of purchase. When I contacted your store, I was met with a lack of accountability and a clear attempt to deflect responsibility. The lack of transparency and clarity on warranty terms is unacceptable. It is the responsibility of your sales team to ensure that customers are fully informed about the products they purchase, including any limitations or exclusions. The fact that I was not provided with this information has resulted in significant inconvenience and financial loss. Furthermore, the response I received from your team when I raised this issue was unprofessional and dismissive. The runaround and lack of accountability are not what I expect from a reputable retailer like Sound Great. I urge you to take immediate action to address the following concerns: 1. *Improve sales team training*: Ensure that your sales representatives are equipped to provide clear and concise explanations of warranty terms and conditions. 2. *Review warranty policies*: Reassess your warranty policies to ensure they are fair and transparent. 3. *Take responsibility*: Take ownership of the issue and provide a suitable solution, such as repairing or replacing the faulty television set. I expect a prompt response and resolution to this matter. If not, I will be forced to take my business elsewhere and share my disappointing experience with friends, family, and online review platforms. Sincerely, Lerato Xaba
0 replies
12 months ago
The most appaling service š”š”š”
*"Appalling Service: A Never-Ending Nightmare with Sell Your Damaged Car"* I am writing this review as a warning to others: stay away from Sell Your Damaged Car unless you enjoy being frustrated, ignored, and treated like a puppet on a string. My experience with them has been nothing short of disastrous, and I'm still fuming as I write this. It all started when I decided to sell my damaged car to them. They promised a smooth and efficient process, which sounded great given the state of my vehicle. I submitted all the required documents electronically, as requested, and waited patiently for the process to unfold. However, when it was time for payment, they sprang a shocking surprise on me: they now required physical copies of all documents. Are you kidding me?! After repeatedly confirming with them that electronic submissions were fine, they suddenly change the rules without any warning or explanation. I spoke with a consultant named Keanu, who seemed completely unbothered by the inconvenience this caused me. I asked him to explain why they hadn't mentioned this requirement earlier, and he gave me some vague nonsense about "protocol" and "verification processes." When I pressed him for a clear explanation, he became evasive and unhelpful. The conversation went something like this: Me: "Keanu, you guys specifically asked for electronic submissions, and I've sent everything over. Why the sudden change?" Keanu: "I apologize for the confusion, sir. We just need physical copies for our records." Me: "But why didn't you mention this earlier? This is causing significant delays and hassle for me." Keanu: "I understand, sir. It's just our protocol. We'll expedite the process once we receive the physical documents." Me: "Can you guarantee payment will be made promptly after receiving the documents?" Keanu: "We'll process it as soon as possible, sir." And that's when the conversation ended with no resolution. No apology, no clear timeline, no nothing. Just a vague promise to "expedite the process." I was left feeling frustrated and annoyed. Determined to get this over with, I arranged for a courier service to expedite the delivery of the documents. You'd think that would be the end of it, right? Wrong. Now, I'm stuck in a never-ending loop of phone calls and WhatsApp messages with both the courier service and Sell Your Damaged Car. No one picks up, no one responds, and I'm left wondering if anyone is even working there. It's been weeks since I handed over my car, and I've been deliberately ghosted. No updates, no communication, no nothing. It's like I've been erased from their system. I've tried calling, WhatsApping, and even sending emails, but the silence is deafening. The level of incompetence and disorganization at Sell Your Damaged Car is staggering. It's clear they have no regard for their customers' time or frustration levels. I'm still waiting for a resolution, and I'm starting to lose my patience. To anyone considering dealing with Sell Your Damaged Car, let this be a warning: be prepared for a headache of epic proportions. Their service is appalling, their communication is nonexistent, and their processes are chaotic. Save yourself the trouble and look elsewhere. One star is even too generous for these guys. š”š”š”š”
58 replies
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1 Star
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