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Markhams
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Markhams struggles significantly across most dimensions of the customer experience. While a handful of stores and individual staff members earn genuine praise for warmth and professionalism, the overwhelming pattern is one of poor complaint handling, adversarial return and refund processes, problematic account management with hidden charges, and recurring product quality concerns, particularly around cellphones and clothing fit.
Top Strengths:
- •Customer Service & Support: A small but vocal group of customers celebrate named staff members such as Rowena, Washiefa, Bulelani, Musa, Mpho, and Siphola for going above and beyond with warmth, patience, and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Fashion & Clothing
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.9|56 Reviews
May '25 - Apr '26
5(17.7%)
4(5.9%)
3(2%)
2(2%)
1(72.6%)
5(17.7%)
4(5.9%)
3(2%)
2(2%)
1(72.6%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
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Koketso G
1 reviews | Active since Jan 2020
12 Feb 2026, 19:17
Feedback on Service Experience at Markham Soshanguve Crossing
Good day, I would like to share an unpleasant experience I recently had at Markham Soshanguve Crossing. Firstly, while browsing sweaters, one of the staff members approached me. Although I appreciate being asked if I needed assistance, her approach did not feel customer‑focused. Instead, it seemed she was more concerned that I might unfold the sweaters. When I explained that I was looking for a sweater to purchase, she told me not to touch them because the sizes available were not mine. This made me feel uncomfortable, as if I was not free to shop independently. Secondly, at the till point while paying for shoes, I noticed that the box I was handed was covered in dust. I politely asked the cashier for a cloth so I could wipe it myself. Instead of assisting, she questioned why I hadn’t asked the gentleman who helped me earlier and told me to go back and ask him to clean it. This response felt dismissive and unhelpful. These interactions left me feeling as though I was not valued as a customer, but rather treated as if I was not making a genuine purchase. I truly liked the sweater and shoes, but unfortunately, I decided not to buy them at this store. I will have to visit another Markham branch instead, as I do not wish to return to Markham Soshanguve Crossing due to the poor customer service I experienced. I hope this feedback helps highlight areas where service can be improved, as I believe better customer care will make a significant difference for future shoppers.
Helpful (0)
|Replies (0)KG
Koketso G
1 reviews | Active since Jan 2020
12 Feb 2026, 19:17
Feedback on Service Experience at Markham Soshanguve Crossing
Good day, I would like to share an unpleasant experience I recently had at Markham Soshanguve Crossing. Firstly, while browsing sweaters, one of the staff members approached me. Although I appreciate being asked if I needed assistance, her approach did not feel customer‑focused. Instead, it seemed she was more concerned that I might unfold the sweaters. When I explained that I was looking for a sweater to purchase, she told me not to touch them because the sizes available were not mine. This made me feel uncomfortable, as if I was not free to shop independently. Secondly, at the till point while paying for shoes, I noticed that the box I was handed was covered in dust. I politely asked the cashier for a cloth so I could wipe it myself. Instead of assisting, she questioned why I hadn’t asked the gentleman who helped me earlier and told me to go back and ask him to clean it. This response felt dismissive and unhelpful. These interactions left me feeling as though I was not valued as a customer, but rather treated as if I was not making a genuine purchase. I truly liked the sweater and shoes, but unfortunately, I decided not to buy them at this store. I will have to visit another Markham branch instead, as I do not wish to return to Markham Soshanguve Crossing due to the poor customer service I experienced. I hope this feedback helps highlight areas where service can be improved, as I believe better customer care will make a significant difference for future shoppers.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 17:27
*****
On the 3rd of January I went to Westgate shopping centre to buy a phone from pay joy and the lady was helping me, apon seeing prices I decided I wanted to think which phone i wanted and she had my Id to do the application and I left it there when leaving, the shock I got today getting a call that I bought a phone at Markham's on the 3rd of January and I've been trying to speak to your customer service with fail
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 17:27
*****
On the 3rd of January I went to Westgate shopping centre to buy a phone from pay joy and the lady was helping me, apon seeing prices I decided I wanted to think which phone i wanted and she had my Id to do the application and I left it there when leaving, the shock I got today getting a call that I bought a phone at Markham's on the 3rd of January and I've been trying to speak to your customer service with fail
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Replies (0)MS
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Solomon K
1 reviews | Active since Jan 2020
24 Dec 2025, 11:39
Markhams bad service
Markhams Sunnyside Mall. They sold me shoes, upon return to exchange one size with another they refuse to exchange despite me being in possession of the purchase slip. Horrible and ********** Service to say the least. I will never set foot in that store.
Helpful (0)
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Solomon K
1 reviews | Active since Jan 2020
24 Dec 2025, 11:39
Markhams bad service
Markhams Sunnyside Mall. They sold me shoes, upon return to exchange one size with another they refuse to exchange despite me being in possession of the purchase slip. Horrible and ********** Service to say the least. I will never set foot in that store.
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Babalwa N
1 reviews | Active since Jan 2020
22 Dec 2025, 05:15
Pathetic service from Store manager- Markham Tablebay mall
On 28 November 2025, I visited the store to make an installment payment on my lay-by of R1,700, which I opened a month prior. During this visit, I requested a size exchange on one of the items. At no point did the manager assisting me inform me that a cancellation fee would apply for this exchange. I only discovered this after noticing that my balance was higher than expected. When I queried this, the manager casually stated, “We deduct a cancellation fee for exchanges.” I was shocked by this lack of transparency. It is standard practice to inform customers of any additional charges before proceeding with changes. When I expressed my dissatisfaction, the manager responded with an unprofessional attitude, which I found highly disrespectful. The situation worsened on 20 December 2025, when I returned to pay for the final installment and collect my lay-by. After handing my receipt to a consultant, I waited 15 minutes before asking another staff member to check on the delay. The manager then told me that “looking for a lay-by takes a while” and asked for five more minutes. This explanation was unacceptable, as I have previously collected lay-bys from TFG stores without such delays. Shortly afterward, I noticed staff collecting items from the shop floor that matched my order, which clearly indicated that my lay-by was not prepared. Despite paying monthly installments for three months, my order was not ready, and the manager refused to take accountability or provide a clear explanation. I ended up waiting nearly 30 minutes, left the store frustrated and anxious, and had to drive to another mall to find the same items, even though I did not get everything there. I returned to Markham Table Bay Mall to cancel the entire lay-by. Summary: it’s either they lost my laybuy or they never secured stock for me from word go.
Helpful (0)
|Replies (0)BN
Babalwa N
1 reviews | Active since Jan 2020
22 Dec 2025, 05:15
Pathetic service from Store manager- Markham Tablebay mall
On 28 November 2025, I visited the store to make an installment payment on my lay-by of R1,700, which I opened a month prior. During this visit, I requested a size exchange on one of the items. At no point did the manager assisting me inform me that a cancellation fee would apply for this exchange. I only discovered this after noticing that my balance was higher than expected. When I queried this, the manager casually stated, “We deduct a cancellation fee for exchanges.” I was shocked by this lack of transparency. It is standard practice to inform customers of any additional charges before proceeding with changes. When I expressed my dissatisfaction, the manager responded with an unprofessional attitude, which I found highly disrespectful. The situation worsened on 20 December 2025, when I returned to pay for the final installment and collect my lay-by. After handing my receipt to a consultant, I waited 15 minutes before asking another staff member to check on the delay. The manager then told me that “looking for a lay-by takes a while” and asked for five more minutes. This explanation was unacceptable, as I have previously collected lay-bys from TFG stores without such delays. Shortly afterward, I noticed staff collecting items from the shop floor that matched my order, which clearly indicated that my lay-by was not prepared. Despite paying monthly installments for three months, my order was not ready, and the manager refused to take accountability or provide a clear explanation. I ended up waiting nearly 30 minutes, left the store frustrated and anxious, and had to drive to another mall to find the same items, even though I did not get everything there. I returned to Markham Table Bay Mall to cancel the entire lay-by. Summary: it’s either they lost my laybuy or they never secured stock for me from word go.
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