elevenpast
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, elevenpast delivers a consistently strong online retail experience anchored by fast delivery, attentive customer service, and quality lighting and decor products. Customers repeatedly praise proactive communication, well-packaged parcels, and earlier-than-promised arrivals. A small number of negative experiences cite poor complaint handling and dispatch delays, but the overwhelming sentiment is positive across ordering, fulfilment, and product satisfaction.
TrustIndex
9.8
NPS Score
71
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, elevenpast delivers a consistently strong online retail experience anchored by fast delivery, attentive customer service, and quality lighting and decor products. Customers repeatedly praise proactive communication, well-packaged parcels, and earlier-than-promised arrivals. A small number of negative experiences cite poor complaint handling and dispatch delays, but the overwhelming sentiment is positive across ordering, fulfilment, and product satisfaction.
elevenpast has a TrustIndex of 9.8 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 5 min. Hellopeter has tracked elevenpast across 202 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
1 reviews | Active since Jan 2026
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
