elevenpast
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, elevenpast delivers a consistently strong retail experience centred on fast delivery, quality lighting products, and proactive customer service. The business earns high marks for Delivery, Fulfilment & Logistics (4.5) and Product Quality & Value (4.5). However, a small but notable pattern of delayed dispatch and poor complaint handling surfaces in negative reviews, pulling down scores in Refunds, Returns & Consumer Rights (3.6) and Accounts, Billing & Digital Platforms (4.3).
Top Strengths:
- •Delivery, Fulfilment & Logistics: Customers consistently praise deliveries arriving ahead of schedule, excellent packaging of fragile items, and proactive tracking updates throughout the fulfilment process.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Online Shopping
2h 37mReply Time
79 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 31 hours 33 min
TrustIndex
0
Ranking
#13
in Online Shopping
Avg Reply
2h 37m
NPS Score
79
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 31 hours 33 min
Review Distribution
4.8|69 Reviews
May '25 - Apr '26
5(92.7%)
4(1.5%)
3(0%)
2(1.5%)
1(4.4%)
5(92.7%)
4(1.5%)
3(0%)
2(1.5%)
1(4.4%)
Recent reviews (69)
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Used this business recently? Share your experience to help others decide.
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Pozisa K
1 reviews | Active since Jan 2020
6 Jan 2026, 07:26
Poor customer service from Elevenpast
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
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Pozisa K
1 reviews | Active since Jan 2020
6 Jan 2026, 07:26
Poor customer service from Elevenpast
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
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