RD
Ramie D
Active since Apr 2020
10
Reviews
0
Industries
Reviews
10 reviews2 weeks ago
Poor service delivery
Debonairs mt edgecombe absolute poor service. It was my sons birthday. 2 days before my sons birthday, made arrangements with the management of the store to order 14 small Pizza for the school kids. She told its a small order this with be done by 9.45 tuesday morning. Went to fetch the order on the day to order, the staff are not aware of the order, they go to the back then see the slip with the order. The delivery guy absolutely rude and no customer service, school kids have already placed the order they require, and are waiting only to be told 9.50am the ovens are not working. Cash refund was provided but level of sevice from the staff terrible. We had to go get kids meals from another take out
0 replies
10 months ago
Unhappy customer
Good Day I had recently taken up a upgrade, I had gone to la lucia cell c in durban to be assisted as, all my contracts I had taken out at 1 store as a loyal customer. As a loyal customer that is no value to cellc staff I had taken 4 devices with cell c but after this experience my aim to pay off these contracts and never use cell c again due to the service received. I had taken up a upgrade on the 12/07/2025. Never had a issue before therefore was loyal to the brand as well as the store and agent who had assisted me. Lesson learnt never work on Trust or loyalty because as a client the same is not returned. I had a issue on the 20/07/2025 just after 7pm in the night with my new honor as it frozen and was unable to go off, I messaged the agent in the morning and sent her a video. They asked me to come to the store, I assumed this with be to change the device due to the fault, nobody wants to be stuck with a device which you taken up brand new to have a fault. Went to the store after requesting to finish early from work. My cellphone which I had just take up, I showed the agent, then she tried to reboot, didnt work, took it to another guy he was pressing the side buttons tapping hard on the screen, took it to the 3rd guy he did the same and then finally did something which made the device restart. After watching them man handle my device, which I do not do, I care for my belongs as I work hard to pay for my belongs. They come to give me every random excuse they could. How other customers had this issue, how they only book my phone if there is a issue which takes takes 7-21 days, if something is wrong. The lack of hearing and understanding by the staff infuriated me as I work in a customer service industry. Service is key to building relationship but it was clear I am just a number which can be replaced buy another walk in client. I had said to the agent, I hear you but my problem is, I have brought my device as today is my 8th day of taking up this device, its unfortunate the device gave me a issue after 7pm, I came straight after work to resolve this matter. I do not want to take my device and have the same issue, if I come back after the 11 days then you will say its past my time frame. They said no there is camera footage in the store they can see you came in. I must take the device its working, if I have the same issue I must come back then they can book it. 1. As a customer do we have time to take time off for a phone issue. 2. They rough handled my device by tapping so hard on the screen, pressing buttons, which as a customer I had to watch. 3. I do not abuse my belongings and take absolute care of my belongings. So as a customer if I have this issue again with my brand new honor, a faulty device, I am stuck with something which I am paying alot of money for but not sure how long life it with give as on its 7th day it froze all the way into the next day past 24 hours. Level of service extremely poor and I will openly advice people how my experience was, the manner in which was handled. I was told the manager with call me, the manager did not call but he got his agent to call me and ask me if my device still has the same issue. I am not a technician to know if there is a issue going forward. I brought my device the next working day to the store and was sent away after they man handled my device to restart it. Absolutely horrible and sickening experience. I plan to pay up my contracts and never renew. Please remove me from all your marketing calls as I will not take up anything after this level of service
10 replies
42 months ago
Poor service
Extremely poor service. Due to having a volume of customers they do not have customers service as a standard in there manner in which they deal with clients. When it comes to debiting a clients account they immediately do so but cannot refund a client immediately. Shift the blame to the banks but they are the merchant and need to refund a client if there is a failure on the order. I order a item, I had to phone and track my own order, thereafter be sent an email to say order unsuccessful. Order was for goods to attend a family get together and no good was received plus I am out of pocket for the next 5 days. When contacted MrD spoke to a lady who basically was like a robot, I understand no management was able to assist, they with make a note to contact me. Honestly poor service delivery a customer is just a number.
0 replies
50 months ago
Most terrible service I experienced
I have had the most terrible experience deal with Vumatel. Sales consultant Goodness Mashaba really needs to be up skilled with delivering of customer service. I kept liaising with her on watsapp for installation, was told the company had tried to contact myself or my husband but we never received calls but there system reflects attempts to call this was before the long weekend from 26th April was waiting for installation. To take up the sale and debit a persons account this was done same day but the service delivery after that sucks, you have to constantly follow up and query with a agent who never responds. When you try to contact her she is in a meeting but she can watsapp you. Now since vumatel has installed now I must laise with the service provider. After service is terrible be prepared to spend a lot of your time to follow up. I even stated to the consultant this service is terrible but no effort to turn around a customers situation. I work in a service industry and customer service is key, you should treat a client how you with want to be treated.
0 replies
52 months ago
Netcare Umhlanga hospital
The staff at umhlanga hospital who had taken care of me, are extremely passionate and dedicated to their jobs. I don't know each nurse or sister by name but every nurse who had attended to me was extremely supportive and helpful. I even had a emotional breakdown but Sister Linda to time out of her busy day to sit with me and give me the comfort I required. I had the best specialist treating me which was doctor Noorbhai and Doctor Geela, they saved my life and understood my emotional journey as well. I honestly can never thank the medical team enough for all they have done for me. Especially been down from not been able to be with my family all the nurses a few I can name, Nozipho, Stephanie, Christine, kelisha, imnesia and The night shift team amazing ladies Nandi, Tracy, yaseera. These are just a few ladies names I got but every staff member that took care of me, thank you. Honestly these ladies are so amazing and passionate about their jobs.
0 replies
54 months ago
Poor service delivery
I had ordered a gift to be despatched for my sisters birthday, netflorist was unable to deliver. No notification was sent to me, I had to call in wait 20+ minutes to get through to a agent for them to advise me they will deliver the next day which is today 16/12/2021. I have to call in and follow up again which their advise me the package has not left their hub. What poor service delivery is this. They are over priced but due to covid its a safer form to use to send loved ones a gift. We pay the price that's required but they do not work with efficiency to deliver on a service the promise. Honestly terrible experience. They should have treated the package with urgency. Call center agents are not even helpful, every question you put through to them is a response that has no compassion with customer service. I work in a service industry as well and customer service is key
0 replies
67 months ago
Amazing Customer service
I was so upset with my insurance review as I had called in the start of November to ensure I dont have a spike in my premium but I get a email after thinking all is in order to say it had increased. I called immediately and was extremely frustrated, I was assisted by a gentleman Njabulo Mdakane who turned my whole nightmare into a dream. Customer service is key to retain customer and this gentleman was so helpful, he had referred to his superiors to get my premium decreased as I had 0 claims in my years with them. Extremely happy with the service on the consultant and also for 1st for woman acknowledging I am a valued customer
1 reply
68 months ago
FALSE ADVERTI*****T
My husband and I had booked a weekend away via booking,com called tucked away in the tree tops. This venue was marketed as a 1 bedroom apartment, the lounge could be the 2nd bedroom. I had proceed to book, when we had got to the venue my husband and I did not stay for more than 2hrs due to the property been false advertised. It was basically a 1 bedroom with a toilet and bathroom. The lounge, kitchen, dining area was in the main building, we was told not to use the balcony as the balcony was falling apart and not safe. In no way this was a 1 bedroom apartment. To get to the fridge we need to watsapp the owner, as she had dogs which barked at us due to been unknown to them, as they need to protect their owners. What was meant to be a romantic weekend getaway turned out to be a nightmare, as the room was dusty and there was no consideration for covid taken in. Tried to make contact booking.com there was no response that friday as it was after 5pm, therefore waited for them to send us a link to rate the service or provide a review. Once they did which was a Sunday I had advised my experience and expected a full refund due to the false adverti*****t. Today they have advised me there is no compensation due to check in and they received the complaint after the stay. How disgusting service, we did not stay in this property, it was falsely advertised and they fail to provide a refund. Debbie who is the host of tucked away in the tree tops advised we need to communicate with booking.com for a refund. How can a guest be responsible for false adverti*****t, we booked online by what we see from the pictures as well as description of the property. Not every individual has the comfort of booking for a weekend away when they want as it depends on affordability as this is my husband and I situation. So what do you do in this situation accept that we have been ripped off for the little money. Booking.com and tucked away from the tree tops need to rectify this as this was false adverti*****t.
0 replies
70 months ago
Great service
Hi I had went to ocean basket marine parade in durban beach front this weekend. Amazing service and the food was excellent. Service of the waiter Henry was brilliant, and I have so impressed with their standard of service in keeping with covid-19. Brilliant service, delightful and amazing food.
0 replies
75 months ago
Pick n pay decides who is a essential worker
I am absolutely appalled at the service I have experienced at Pick n pay Musgrave I am considered a essential worker employed at a financial service provider (bank staff). We get lunch breaks for about 30mins to a hour depending on our branch circumstances. Due to the pandemic our country faces we are allowed to go 1 at a time on our breaks to the store, the only stores opened in our area is Woolworths and Pick n pay. The security asked a staff member to follow a queue, staff member had advise security he is a essential staff. But store management Mario and head of security Hazel had shut us down, Mario extremely rude individual has no sense of customer service, he needs to be educated on how to conduct himself in a professional manner, as all we wanted was a understanding of why he did not consider us essential. Mario also mentioned we have people at home to go to the store for us! So I want to raise this as a complaint how do bank staff stand in queue to purchase basic goods not grocery shopping on a basic day at work? If the police, government and army officials consider us essential, please explain Mr Mario and Ms Hazel how in your understanding we are not essential and we need to join a queue which takes about 3 hrs or more to get into your store? How is asking any essential worker to join the queue any logic when our country is facing a pandemic and we need to work with urgency assist customers with essential needs? Mario also advised us we need to explain to the queue out of his door why we are essential and why we should be let into his store
1 reply
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)