1st for Women
Verified Business
AI Review Summary
Based on recent customer reviews, 1st for Women delivers a strongly polarised customer experience. The business earns widespread praise for its frontline consultants who are frequently named and commended for friendliness, patience, and professionalism, reflected in its Agent Quality score (4.3). However, claims handling remains a significant pain point, with customers consistently reporting prolonged delays, poor communication during the claims process, and frustration with settlement outcomes, dragging its Claims Handling score down to (2.0).
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly praise named consultants for patience, friendliness, and going above and beyond. Agents like Sebastian Ramouthar, Nathan Chetty, and Raylene Pather are repeatedly singled out for exceptional service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
9.3Trustindex Rating
#16Ranked In Home Insurance
16 minutesAverage Time To Reply
28 NPSRecommended: Likely
Replied to 93% of negative reviews
Typically takes less than 32 min to reply
TrustIndex
9.3
Score
Ranking
#16
in Home Insurance
Avg Reply
16 minutes
NPS Score
28
Recommended: Likely
Replied to 93% of negative reviews
Typically takes less than 32 min to reply
Review Distribution
4.5|4,430 Reviews
May '25 - Apr '26
5(81%)
4(6.7%)
3(0.8%)
2(0.8%)
1(10.7%)
5(81%)
4(6.7%)
3(0.8%)
2(0.8%)
1(10.7%)
Recent reviews (4,430)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Amber
1 reviews | Active since Jan 2020
19 Mar 2026, 10:40
Excellent service from a gentleman called Thabang very efficient
Excellent service from a gentleman called Thabang very efficient. I needed confirmation for my insurance cover and he got everything done in a few minutes very pleasant and professional.
Helpful (0)
|Replies (0)A
Amber
1 reviews | Active since Jan 2020
19 Mar 2026, 10:40
Excellent service from a gentleman called Thabang very efficient
Excellent service from a gentleman called Thabang very efficient. I needed confirmation for my insurance cover and he got everything done in a few minutes very pleasant and professional.
0
Replies (0)AM
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Tshireletso
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
Yoliswa was assistin...
Yoliswa was assisting me with my car claim and her service is so great.
Helpful (0)
|Replies (0)T
Tshireletso
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
Yoliswa was assistin...
Yoliswa was assisting me with my car claim and her service is so great.
0
Replies (0)MM
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Vernnoreen
1 reviews | Active since Jan 2020
19 Mar 2026, 07:54
Yolisa was a very go...
Yolisa was a very good agent...and I understood what she explained me
Helpful (0)
|Replies (0)V
Vernnoreen
1 reviews | Active since Jan 2020
19 Mar 2026, 07:54
Yolisa was a very go...
Yolisa was a very good agent...and I understood what she explained me
0
Replies (0)S