Bad Service Game/Bennet Read/Tevo

Bought a kettle under the Bennett Read collection at Game, kettle was faulty took it back the store refused to replace it and said it will take it in for assessment, it's been 9 days in this winter cold without a kettle and no communication whatsoever from Game or Tevo. If a small appliance like a kettle takes more than 9 days to repair what about bigger appliance? This is bad customer service and had I know this I would not have bought this brand or gone to Game.