JL
Jerry L
Active since Jan 2018
17
Reviews
0
Industries
Reviews
17 reviews3 weeks ago
HomeChoice poor service
I placed an order online with HomeChoice. Somehow their poor system picked up my old rental address. I called them after I noticed the problem. They told me they cant update the address. Ok cool, I sincerely asked them to cancel the order so I can start a new one. They told me they can’t do that. They will deliver my order by force at the wrong address. What kind of ***** business is that. The has been stuck now. I called them multiple times with any success.
1 reply
20 months ago
Dstv billing issues
Somehow this month Dstv Multichoice debited me double on my debit order. I have shared a screenshot of the debit order. I have called them multiple times looking for answers. All they do is ask my account number and disputes what I'm telling them. I have requested them to check for any Dstv account linked to bank account. No one is willing to do that.
1 reply
23 months ago
WiruLink hidden cost and lies
Two months ago I signed a deal with WiruLink for fibre to the home. I was charged a total onceoff fee of R1179.00 for month to month contract. Now I'm told to pay R1009.00 of migration fee which was never there in the first place. I'm told the migration fee is charged by Vumatel. I spoke to Vumatel, they don't know anything about of the fee. I wasn't gonna sign anything with WiruLink had I have been aware of R2188.00 onceof fee. They must be transparent with their charges. The house already paid installation fee to Vumatel by the way. Why pay installation fee and a migration fee. By the way during migration no technician is needed to do any work in the house.
1 reply
46 months ago
Defy Useless service
December last year I bought a very nice fridge from one of your suppliers. The fridge came with water dispenser leaking and ice maker not working at all. I logged a call online early December. First technician came, got the part number that needs to be replaced and late January he managed to come with the new replacement part. The water dispenser stopped leaking for few days but ice is still not working. Currently it still leaks as we speak. I logged a new call to allow your poor guys to come fix the ice dispenser few days later after the technician did nothing. Weeks after logging that second call, a technician came and he decided that the door needs to be replaced. He took the descriptions and the code for the fridge. He said they will come to replace the whole door with dispensers. Around April this year, I had two of your technicians coming to my house to replace the door. They came, dissembled the current door fridge, but when the were about to replace the new one, it was in different color all together. They went back to the office to log a new call for the wrong door. I called months later only to be told the call was closed and we need to log a new incident. I sincerely obliged and logged a new call. Almost three months later when I call them to follow up, I’m told the call was closed because there was some missing information which was never requested from me or my wife. In four months time, it will mark a year ever since I had this fridge without proper water and ice dispenser working. What ****es me off with all the process, I have been very lenient with you guys and I never expected such poor service. The fridge has been attempted to be fixed ever since December. It can’t take a year to fix just one fridge!!! Here are some of the incident numbers I still have: 1627845 & 1648913. There is no way I can pay almost R20k for such useless fridge that turned out to be ordinary. I could have returned it in the first week if Defy never promised to fix it here at home.
1 reply
54 months ago
Poor delivery service
The order has been stuck at Aramex for many days. The order is just 30 minutes drive from my place. I have been seeing same statuses eveyday on the order. This is beyond poor service delivery. To my surprise their client Vox is not doing anything about it.
0 replies
55 months ago
Good service
I just want to appreciate the good service you always offer me. I have been disappointed by others. Keep up the good work guys
1 reply
55 months ago
Vox Telecom poor service
I'm forced to pay this useless guys twice even though I have submited my cancellation request. Something doesn't make sense with month to month contract. I'm paying for my services upfront but it is always a problem when I have to cancel my services. You must I pay for the service that I can't even access. When payment fails, they are ready to suspend the service but it is different animal when it is them who have to return the favour. At this point I'm left with no option but just reverse my debit order
2 replies
55 months ago
Late cancellation Date
Planet Fitness is aiming to debit my account twice even though my account is cancelled. The lame reason is that my cancellation notice is late but my debit orders are not late. Yes, I agree it it late but both you can't debit my account twice. That is pure thuggery
0 replies
57 months ago
Billing non existing contract
A had 36 months contract with C-Track(https://ctrack.com/za/) from 2012 to 2015. From 2015 it was running on month to month. In February 2020 I sold the car. I called them to cancel the contract before my debit order, I couldn't get hold of them. My debit order went through for February. I somehow managed to find their cancellation email address in March. My contract was cancelled in March before my debit order could go through. They went on to debit my account in the name of one month notice period. I reversed the debit order. In April I was charged once again and my account was handed over to their legal department. I have been with them for 8 years without a single claim and a single call from them even when the battery was disconnected from the car. If you are using them, I advise you to just stay away from them.
4 replies
63 months ago
Mutlichoice owe me cash
For 9 years have been paying two different DSTV accounts. One family and the other Compact. On the 23 March I decided to cancel Compact account and upgraded Family account to Compact. I have given a quote for 402 on the new upgrade with the effective date of the 23 March. The quote included pro-rata amount. On my debit order date of the 26th, both accounts were debited same amount I used to pay the previous months. The debited an account that is in cancelled status. The other one was upgraded but they didn't debit new amount. As I write these now, I'm not getting any service from both accounts. The other one is cancelled as I requested while the service for Family has been suspended because they debited wrong amount. The service has been suspended from the the 1st of April. I have spoken to three call center ladies which were just useless.
2 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)