WIRUlink Pty Ltd
Verified Business
WIRUlink Pty Ltd
Verified Business
44 Reviews (last 12 months)
Responds in 2 hours 15 min
AI Review Summary
Based on recent customer reviews, WIRUlink Pty Ltd receives strong praise from long-term customers for reliable, fast internet and exceptional customer support, with many highlighting friendly staff and quick issue resolution. However, a significant portion of negative feedback centres on installation delays, poor communication during fault resolution, billing disputes, and being charged during periods of no service. Fixed wireless customers report speed and latency issues during peak hours, while fibre customers generally enjoy stable connections. Cancellation and relocation policies have also drawn criticism from frustrated users.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
2h 15mReply Time
7 NPSLikely
Replied to 75% of negative reviews
Reply time on negative reviews: 1 hour 28 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
2h 15m
NPS Score
7
Recommended: Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 1 hour 28 min
Review Distribution
3.1|44 Reviews
May '25 - Apr '26
5(45%)
4(5%)
3(2.5%)
2(2.5%)
1(45%)
5(45%)
4(5%)
3(2.5%)
2(2.5%)
1(45%)
Frequently Asked Questions About WIRUlink Pty Ltd
Based on recent customer reviews, WIRUlink Pty Ltd receives strong praise from long-term customers for reliable, fast internet and exceptional customer support, with many highlighting friendly staff and quick issue resolution. However, a significant portion of negative feedback centres on installation delays, poor communication during fault resolution, billing disputes, and being charged during periods of no service. Fixed wireless customers report speed and latency issues during peak hours, while fibre customers generally enjoy stable connections. Cancellation and relocation policies have also drawn criticism from frustrated users.
WIRUlink Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 1 hour 28 min. Hellopeter has tracked WIRUlink Pty Ltd across 411 total reviews. How is the TrustIndex calculated? →
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Letlhogonolo S
1 reviews | Active since Jan 2020
16 Mar 2026, 08:27
Bad WIFI connection - Horrible service
Terrible, Terrible I tell you. I am writing to formally express my dissatisfaction with the service I have received from Wirulink regarding our WiFi connection at Laborie Village. Together with the Estate Manager, a call was logged with your company and we were provided with a reference number. Unfortunately, since then no technician has been sent out, and we have received no updates or feedback regarding the status of the issue. This lack of response is extremely disappointing. Reliable internet connectivity is essential, and when problems occur we expect timely communication and assistance. At present, the service we are receiving does not reflect the level of professionalism or urgency one would expect from a service provider. It is also concerning that each time we experience WiFi issues, there appears to be little effort made by the company to resolve the matter promptly. If this matter is not addressed urgently, it will be escalated and reported to the relevant stakeholders at Laborie Village. I trust that this issue will receive the attention it requires and that we will receive prompt feedback on the way forward. Kind regards,
Helpful (0)
|Replies (0)LS
Letlhogonolo S
1 reviews | Active since Jan 2020
16 Mar 2026, 08:27
Bad WIFI connection - Horrible service
Terrible, Terrible I tell you. I am writing to formally express my dissatisfaction with the service I have received from Wirulink regarding our WiFi connection at Laborie Village. Together with the Estate Manager, a call was logged with your company and we were provided with a reference number. Unfortunately, since then no technician has been sent out, and we have received no updates or feedback regarding the status of the issue. This lack of response is extremely disappointing. Reliable internet connectivity is essential, and when problems occur we expect timely communication and assistance. At present, the service we are receiving does not reflect the level of professionalism or urgency one would expect from a service provider. It is also concerning that each time we experience WiFi issues, there appears to be little effort made by the company to resolve the matter promptly. If this matter is not addressed urgently, it will be escalated and reported to the relevant stakeholders at Laborie Village. I trust that this issue will receive the attention it requires and that we will receive prompt feedback on the way forward. Kind regards,
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Sebastian Jansen van vuuren
1 reviews | Active since Jan 2020
10 Mar 2026, 08:45
Mr
Im very satisfied with everything wirulink is offering me if you want a better internet connection coll wirulink it's amazing 👏
Helpful (0)
|Replies (0)SJvv
Sebastian Jansen van vuuren
1 reviews | Active since Jan 2020
10 Mar 2026, 08:45
Mr
Im very satisfied with everything wirulink is offering me if you want a better internet connection coll wirulink it's amazing 👏
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 07:12
Great Service
I have been with Wirulink for some years now and i have to say my interaction with them is so minimal - this being due to the fact that I never have any problems with my connection. The only interaction with them is when they find and offer me some amazing value-added service.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 07:12
Great Service
I have been with Wirulink for some years now and i have to say my interaction with them is so minimal - this being due to the fact that I never have any problems with my connection. The only interaction with them is when they find and offer me some amazing value-added service.
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Replies (0)MA
Michelle A
1 reviews | Active since Jan 2020
5 Mar 2026, 05:33
Consistently Excellent Service and Support
We have been with WiruLink for over six years, and the service has consistently been excellent. The connection is fast, stable, and reliable, making it ideal for both work and everyday use. Any queries or technical issues are handled quickly and efficiently, and their team always provides helpful support. Their outstanding commitment to customer service, dependable internet, and reliable support truly sets them apart. Highly recommended!
Helpful (0)
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Michelle A
1 reviews | Active since Jan 2020
5 Mar 2026, 05:33
Consistently Excellent Service and Support
We have been with WiruLink for over six years, and the service has consistently been excellent. The connection is fast, stable, and reliable, making it ideal for both work and everyday use. Any queries or technical issues are handled quickly and efficiently, and their team always provides helpful support. Their outstanding commitment to customer service, dependable internet, and reliable support truly sets them apart. Highly recommended!
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Replies (0)SB
Sandra B
1 reviews | Active since Jan 2020
4 Mar 2026, 17:17
Great service, Great product
I've been using Wirulink for years and the service provided has always been excellent. The support agents are friendly, helpful and service is always speedy and hassle free. The internet with my current package is fast and hassle free, not to mention affordable too. I would definitely recommend Wirulink as your internet provider.
Helpful (0)
|Replies (0)SB
Sandra B
1 reviews | Active since Jan 2020
4 Mar 2026, 17:17
Great service, Great product
I've been using Wirulink for years and the service provided has always been excellent. The support agents are friendly, helpful and service is always speedy and hassle free. The internet with my current package is fast and hassle free, not to mention affordable too. I would definitely recommend Wirulink as your internet provider.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:36
Best Internet, Fibre company
This is the absolute best company. Very helpful and friendly staff. Quick and efficient assistance. The internet is the best. Fast and efficient wifi and no setbacks. No issues at all since I have Wirulink. The best choice I have made to be with Wirulink. A highly recommended internet company and I am such a happy and satisfied customer.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:36
Best Internet, Fibre company
This is the absolute best company. Very helpful and friendly staff. Quick and efficient assistance. The internet is the best. Fast and efficient wifi and no setbacks. No issues at all since I have Wirulink. The best choice I have made to be with Wirulink. A highly recommended internet company and I am such a happy and satisfied customer.
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Replies (0)