

WIRUlink Pty Ltd
Based on recent customer reviews, WIRUlink Pty Ltd receives largely positive feedback for its fibre and wireless internet service, with customers consistently praising connection reliability, fast and stable speeds, and responsive technical support. Long-standing clients frequently highlight minimal downtime and friendly, professional staff during installations. However, a recurring theme among dissatisfied customers concerns billing disputes, cancellation notice periods, and charges for services perceived as undelivered. Some customers also raise concerns about installation delays, unresolved jitter or peak-hour speed issues, and inconsistent follow-through on technical callouts requiring escalation.
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 46m
TrustIndex
6.8
Ranking
#15
in Internet & Telecoms
Reply Time
8h 3m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 46m
Sep '25 - Aug '26
Based on recent customer reviews, WIRUlink Pty Ltd receives largely positive feedback for its fibre and wireless internet service, with customers consistently praising connection reliability, fast and stable speeds, and responsive technical support. Long-standing clients frequently highlight minimal downtime and friendly, professional staff during installations. However, a recurring theme among dissatisfied customers concerns billing disputes, cancellation notice periods, and charges for services perceived as undelivered. Some customers also raise concerns about installation delays, unresolved jitter or peak-hour speed issues, and inconsistent follow-through on technical callouts requiring escalation.
WIRUlink Pty Ltd has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 100% of negative reviews, typically within .
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2021
If i could give you less than zero stars 1) Every single 20th of the month you have no speed 2) Then they charge you a 2 year conection fee that were not agreed upon When you complain they reply with " The services were rendered and thus needs to be paid
1 reviews | Active since Sept 2021
If i could give you less than zero stars 1) Every single 20th of the month you have no speed 2) Then they charge you a 2 year conection fee that were not agreed upon When you complain they reply with " The services were rendered and thus needs to be paid
1 reviews | Active since Jun 2021
We paid for installation and setup. They didn't adhere to the original discussions. There reception is bad and we had to wait two weeks for them to come and fix the problems. They are not at all into excellent customer service 🙄 😒 😑
1 reviews | Active since Jun 2021
We paid for installation and setup. They didn't adhere to the original discussions. There reception is bad and we had to wait two weeks for them to come and fix the problems. They are not at all into excellent customer service 🙄 😒 😑
1 reviews | Active since Mar 2026
Im very satisfied with everything wirulink is offering me if you want a better internet connection coll wirulink it's amazing 👏
1 reviews | Active since Mar 2026
Im very satisfied with everything wirulink is offering me if you want a better internet connection coll wirulink it's amazing 👏
1 reviews | Active since Nov 2011
I have been with Wirulink for some years now and i have to say my interaction with them is so minimal - this being due to the fact that I never have any problems with my connection. The only interaction with them is when they find and offer me some amazing value-added service.
1 reviews | Active since Nov 2011
I have been with Wirulink for some years now and i have to say my interaction with them is so minimal - this being due to the fact that I never have any problems with my connection. The only interaction with them is when they find and offer me some amazing value-added service.
1 reviews | Active since Aug 2014
We have been with WiruLink for over six years, and the service has consistently been excellent. The connection is fast, stable, and reliable, making it ideal for both work and everyday use. Any queries or technical issues are handled quickly and efficiently, and their team always provides helpful support. Their outstanding commitment to customer service, dependable internet, and reliable support truly sets them apart. Highly recommended!
1 reviews | Active since Aug 2014
We have been with WiruLink for over six years, and the service has consistently been excellent. The connection is fast, stable, and reliable, making it ideal for both work and everyday use. Any queries or technical issues are handled quickly and efficiently, and their team always provides helpful support. Their outstanding commitment to customer service, dependable internet, and reliable support truly sets them apart. Highly recommended!