MA
Michelle A
Active since Aug 2014
4
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Reviews
4 reviews1 month ago
Consistently Excellent Service and Support
We have been with WiruLink for over six years, and the service has consistently been excellent. The connection is fast, stable, and reliable, making it ideal for both work and everyday use. Any queries or technical issues are handled quickly and efficiently, and their team always provides helpful support. Their outstanding commitment to customer service, dependable internet, and reliable support truly sets them apart. Highly recommended!
53 replies
72 months ago
PAYING FOR A PHONE I RETURNED AND NOW BEING IGNORED!!!
MTN RETENTION DEPARTMENT I upgraded my contract with MTN on 01 April 2020. I received my new device on the 7th of April. By the 10th of April I decided that the device has too many issues in terms of battery charging and usage, application inconsistencies and was in general lacking in comparison to my previous device brand. Seeing that it wasEaster weekend and the MTN retention department was closed I contacted them on Tuesday 14th April to return the device under the 10 day cool off period regulations. I spoke to Mapitso Tshabala who assisted me. I was advised to immediately stop using the device and switch it off - which I did. I wass then informed that Mapitso will send me an email to confirm that a courier will collect the device from me. I called again after two days of not receiving any communication from her. I spoke to a different consultant who informed that she had email Mapitso to get back to me. Still nothing. I called again on the 18th of April and was again assisted by a different consultant who also informed that he emailed Mapitso to get back to me. I received an email from Mapitso on the 17th of April asking to inform what the problem with the device was in order to assist. I sent an email detailing why I was not happy with the device and that I would prefer to upgrade to a different device. On Monday the 20th a courier company collected the device from me. I immediately informed Mapitso via email that the device was collected from me. I received a reply saying that she will follow up with warehouse to confirm receipt of the device, cancel the upgrade in order for me to redo the upgrade online and process the refund should I be billed for the returned device. I emailed her again 2 days later - 22 April - in order to follow up. Got no reply. I called the retention department 23rd April and the consultant emailed her. I called the 24th of April and the consultant emailed her. I emailed her again on the 28th of April. She replied to the email asking for the tracking number in order to follow up with warehouse. Should she not have asked me for the tracking number when she confirmed that she will do so a week before if she needed it??? Anyway, she confirmed receipt of the tracking number and that it was send to warehouse. I emailed again 2 days later - 30th April - and again I heard NOTHING back from her and the MTN debit order was paid from my account. The last email she sent me fortunately had a direct contact number for her. I called her on Monday the 4th of April. Mapitso confirmed that warehouse never received the device from the courier company and that her supervisor called the courier company the week before on Friday 1st May and the device is expected to be delivered to the warehouse the same day (Monday) I was promised that she contact me the following day to confirm and will cancel the upgrade, "open" the account to allow me to redo the upgrade and process the refund. I called her twice the following afternoon just before 4pm as I have not heard from her. Nothing!!! She is not answering my calls. I called again today 6th May. Again not answering my calls!!!!!! I am now paying for a device which I returned!!!! And the longer this takes to sort out the same will happen this month. And completely ignoring me is really not okay. Lockdown or no, this is the poorest customer service I have ever received.
0 replies
115 months ago
SAMSUNG ADH!!!!!
<p>I upgraded my contract on the 8th of October 2015 to a Samsung S6 egde Plus. On the 6th of October 2016 my phone fell and the screen cracked. I booked my device in at Samsung for repairs. got communication yesterday saying that Samsung ADH did not approve the repair as the warranty expired ONE DAY before the device was booked in on the 8th of October 2016. The repairer quote me R3600 to repair the screen. SERIOUSLY SAMSUNG? ONE DAY? I can also be technical and say that since my contract was only processed and approved at 17:45:03 on the 8th of October 2015 I technically only had the device for exactly ONE YEAR at 17:45:02 on the 8th of October 2016. </p>
105 replies
125 months ago
Cancellation of Services
I have a 1 x Deal SmartInternet 2.5GB Samsung Galaxy Tab 3 P5200 10.1 @ R307.50pm contract with Telkom which was due for upgrade in September 2015. I decided not to upgrade the contract as I was happy with my device and wanted to stick with my contract plan. End of August I was billed R307.50 as per agreement, end of September R 107.50, which made sense seeing that I was now paying for the contract only as the device payment is now settled. From end of October I was billed R 723.04 the same contract! No additional charges added, nothing! The excuse from Telkom is that I am now being billed outside of contract rates because I haven't upgraded. (Regina REF# 17253905) Okay, well, then cancel the \Contract". WHAT A LAUGH! To get this thing cancelled is a NIGHTMARE! I sent through the request fro cancellations 03/12/2015. On 30-12-2015 Telkom replied \""Please be advised Ref. No.(17338601) has been logged as per the request in question. Someone will be in contact with you to discuss and advise the turn-around-time it will take to address and resolve this matter. I am still waiting. December's statement is again R513.50. """
75 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
1 (25%)
1 Star
2 (50%)