AS
Aramex South Africa
Claimed Business
Transportation & Logistics|1.2|457 Reviews (last 12 months)|This business does not respond to reviews
AS
Aramex South Africa
Claimed Business
457 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Aramex South Africa delivers a deeply troubled customer experience across virtually every service dimension. Customers consistently describe unreachable support, chronic delivery delays, lost and misdelivered parcels, inaccurate tracking, and unresolved billing disputes. While a handful of reviews praise individual staff members and occasional fast deliveries, the overwhelming pattern is one of systemic failure, broken promises, and a lack of accountability.
Top Strengths:
- •Pricing, Billing & Refunds: This is the least criticized theme only because fewer reviews focus on it. When pricing is mentioned, customers describe overcharging, refused refunds, and opaque customs fees with minimal resolution.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.7
Score
Ranking
#19
in Couriers & Delivery
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.2|457 Reviews
May '25 - Apr '26
5(2.6%)
4(0.7%)
3(0.7%)
2(1.6%)
1(94.4%)
5(2.6%)
4(0.7%)
3(0.7%)
2(1.6%)
1(94.4%)
Recent reviews (457)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
GV
Giuseppe V
1 reviews | Active since Jan 2020
17 Mar 2026, 15:24
PPG25081242034 not yet delivered since 25 Feb26
PPG25081242034 Sent a package letter on 25 February 2026 from Johannesburg to Rome and has not yet arrived still in transit after sending numerous live chats and whatsapp due to delays in transit connection/capacity issues. Appreciated if can escalate and send as a priority as its delivery has been delayed and not yet delivered.
Helpful (0)
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Giuseppe V
1 reviews | Active since Jan 2020
17 Mar 2026, 15:24
PPG25081242034 not yet delivered since 25 Feb26
PPG25081242034 Sent a package letter on 25 February 2026 from Johannesburg to Rome and has not yet arrived still in transit after sending numerous live chats and whatsapp due to delays in transit connection/capacity issues. Appreciated if can escalate and send as a priority as its delivery has been delayed and not yet delivered.
0
Replies (0)SM
Sithandiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:47
Horrible service from Aramex
ARAMEX SERVICE OR LACK OF CAUSING SO MUCH PAIN AND INCONVENIENCE . I REGRET PAYING R9800 FOR A PARCEL THAT IS STILL NOR DELIVERED, A MONTH LATER,WHEN I WAS PROMISED 5 DAYS
Helpful (0)
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Sithandiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:47
Horrible service from Aramex
ARAMEX SERVICE OR LACK OF CAUSING SO MUCH PAIN AND INCONVENIENCE . I REGRET PAYING R9800 FOR A PARCEL THAT IS STILL NOR DELIVERED, A MONTH LATER,WHEN I WAS PROMISED 5 DAYS
0
Replies (0)VP
Verona P
1 reviews | Active since Jan 2020
16 Mar 2026, 11:56
Aramex call centre
Contacting the call centre is an absolute nightmare!!!! The agents are rude and unprofessional, I don't even know how it is possible to hire individuals who have no sense of customer service. I didn't even manage to get her name because she spoke very unclearly, asking her questions seemed like an irritation to her. Get people who actually care to work and deal with PAYING CUSTOMERS not rude and abrupt individuals!!!
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Verona P
1 reviews | Active since Jan 2020
16 Mar 2026, 11:56
Aramex call centre
Contacting the call centre is an absolute nightmare!!!! The agents are rude and unprofessional, I don't even know how it is possible to hire individuals who have no sense of customer service. I didn't even manage to get her name because she spoke very unclearly, asking her questions seemed like an irritation to her. Get people who actually care to work and deal with PAYING CUSTOMERS not rude and abrupt individuals!!!
0
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Mario B
1 reviews | Active since Jan 2020
13 Mar 2026, 08:28
Terrible service
Your service SUCKS!!! You send me an update that my parcel is out for delivery on 12 March. I sit and wait the whole day without anything arriving. Then I use your Whatsapp app WITHOUT RECEIVING ANY REPSONSES!! This morning you eventually responded on Whatsapp telling me the parcel is out for delivery. Will I again have to sit and wait the whole day for nothing to arrive>??
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Mario B
1 reviews | Active since Jan 2020
13 Mar 2026, 08:28
Terrible service
Your service SUCKS!!! You send me an update that my parcel is out for delivery on 12 March. I sit and wait the whole day without anything arriving. Then I use your Whatsapp app WITHOUT RECEIVING ANY REPSONSES!! This morning you eventually responded on Whatsapp telling me the parcel is out for delivery. Will I again have to sit and wait the whole day for nothing to arrive>??
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Replies (0)NB
Neil B
1 reviews | Active since Jan 2020
12 Mar 2026, 15:17
Aramex non delivery agency
We have tried for a week to get an item delivered. The call Centre is of no help. The drivers just don't deliver or call the receiver. They just mark it as no one home and voicemail. Let's not bother with the customer.
Helpful (0)
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Neil B
1 reviews | Active since Jan 2020
12 Mar 2026, 15:17
Aramex non delivery agency
We have tried for a week to get an item delivered. The call Centre is of no help. The drivers just don't deliver or call the receiver. They just mark it as no one home and voicemail. Let's not bother with the customer.
0
Replies (0)T
Tapiwa
1 reviews | Active since Jan 2020
12 Mar 2026, 11:28
Aramex is a ****. Stay Away!!!!
Terrible service!!!!! The worst!! I dropped off the package on the 8th March 2026. The person only collected the package today on the 12th March 2026. I asked that they leave the package in the shop as I will take this package myself and deliver it to the customer. They took the product and now it is going to their dispatch warehouse. They dont want to bring back the product to the store. I texted them on the whatsapp chat. They opened the chat at 12:21 and said they cant find my tracking number and even before i could respond, they closed the chat. Its not the first time they do this. Last time they took my package to cape town, where it was supposed to go to johannesburg.
Helpful (0)
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Tapiwa
1 reviews | Active since Jan 2020
12 Mar 2026, 11:28
Aramex is a ****. Stay Away!!!!
Terrible service!!!!! The worst!! I dropped off the package on the 8th March 2026. The person only collected the package today on the 12th March 2026. I asked that they leave the package in the shop as I will take this package myself and deliver it to the customer. They took the product and now it is going to their dispatch warehouse. They dont want to bring back the product to the store. I texted them on the whatsapp chat. They opened the chat at 12:21 and said they cant find my tracking number and even before i could respond, they closed the chat. Its not the first time they do this. Last time they took my package to cape town, where it was supposed to go to johannesburg.
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chriselle M
1 reviews | Active since Jan 2020
12 Mar 2026, 10:29
If you value your sanity, do not use Aramex South Africa
I have NEVER experienced such a frustrating and *********** delivery service. I’ve spent the entire week trying to get an answer about my shipment and it has been an exercise in sheer incompetence and bad customer service. - I’ve logged three support tickets (all returning the same reference PRY/0326/43) and sent multiple emails, with no response - I’ve left multiple comments on social media, yet they are either ignored or hidden. Other customers’ complaints are answered, but mine, despite repeated attempts, is completely dismissed. - Their WhatsApp bot is useless — I can only follow prompts and cannot type my actual problem. - The live chat was finally accessed, but the agent Tender abruptly closed the chat without responding to my last message. Now I can’t even start a new chat. - I've emailed them at ALL_JNB_EXP_Detained_Cargo@aramex.com with no response - I've also phoned them and was told the following: Aramex claims delays are due to unrest, but my package is listed on multiple tracking sites as having left Hong Kong on 28 February. Despite this, their system still shows it as “in transit to South Africa” or “still in China,” even though it was scanned in Sandton and multiple times in Johannesburg. After 3 days of spending countless hours trying to get an update, I was told to just wait it out. This level of service is unacceptable. I PAID for a delivery service, not to be ignored, misinformed, or forced to spend days chasing basic updates. Aramex’s system, processes, and customer care are a complete failure. It's clear that customer service is not a priority for them. If you value your parcel, do not trust this company. My experience has been a week of stress, confusion, and sheer incompetence.
Helpful (0)
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chriselle M
1 reviews | Active since Jan 2020
12 Mar 2026, 10:29
If you value your sanity, do not use Aramex South Africa
I have NEVER experienced such a frustrating and *********** delivery service. I’ve spent the entire week trying to get an answer about my shipment and it has been an exercise in sheer incompetence and bad customer service. - I’ve logged three support tickets (all returning the same reference PRY/0326/43) and sent multiple emails, with no response - I’ve left multiple comments on social media, yet they are either ignored or hidden. Other customers’ complaints are answered, but mine, despite repeated attempts, is completely dismissed. - Their WhatsApp bot is useless — I can only follow prompts and cannot type my actual problem. - The live chat was finally accessed, but the agent Tender abruptly closed the chat without responding to my last message. Now I can’t even start a new chat. - I've emailed them at ALL_JNB_EXP_Detained_Cargo@aramex.com with no response - I've also phoned them and was told the following: Aramex claims delays are due to unrest, but my package is listed on multiple tracking sites as having left Hong Kong on 28 February. Despite this, their system still shows it as “in transit to South Africa” or “still in China,” even though it was scanned in Sandton and multiple times in Johannesburg. After 3 days of spending countless hours trying to get an update, I was told to just wait it out. This level of service is unacceptable. I PAID for a delivery service, not to be ignored, misinformed, or forced to spend days chasing basic updates. Aramex’s system, processes, and customer care are a complete failure. It's clear that customer service is not a priority for them. If you value your parcel, do not trust this company. My experience has been a week of stress, confusion, and sheer incompetence.
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Replies (0)SN
Siyabulela N
1 reviews | Active since Jan 2020
11 Mar 2026, 14:04
Re: Complaint: Incorrect Delivery of Parcel
Dear Hello Peter, I am writing to express my extreme dissatisfaction with the handling of my parcel by Aramex. On [4th February 2026], I entrusted Aramex with the delivery of my parcel to the following address: [St Albans Maximum, Private Bag X6055 Old Cape Road 6000 in Port Elizabeth]. However, the tracking status indicates that the parcel was delivered to an incorrect address in Johannesburg I request that you: 1. Investigate this matter urgently and provide a detailed report on the circumstances surrounding the incorrect delivery. 2. Locate the parcel and arrange for it to be re-routed to the original delivery address in Port Elizabeth within the next 48 hours. 3. Provide a written apology for the error and confirm in writing the actions you will take to prevent similar errors in future. 4. Inform me of any additional steps I need to take to facilitate the re-delivery of my parcel. I would appreciate a prompt response regarding the actions you will take to resolve this issue. If I do not receive a satisfactory response within the next 48 hours, I will be forced to escalate this matter further. Thank you for your prompt attention to this matter. Sincerely, Sinethemba Blemesha
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Siyabulela N
1 reviews | Active since Jan 2020
11 Mar 2026, 14:04
Re: Complaint: Incorrect Delivery of Parcel
Dear Hello Peter, I am writing to express my extreme dissatisfaction with the handling of my parcel by Aramex. On [4th February 2026], I entrusted Aramex with the delivery of my parcel to the following address: [St Albans Maximum, Private Bag X6055 Old Cape Road 6000 in Port Elizabeth]. However, the tracking status indicates that the parcel was delivered to an incorrect address in Johannesburg I request that you: 1. Investigate this matter urgently and provide a detailed report on the circumstances surrounding the incorrect delivery. 2. Locate the parcel and arrange for it to be re-routed to the original delivery address in Port Elizabeth within the next 48 hours. 3. Provide a written apology for the error and confirm in writing the actions you will take to prevent similar errors in future. 4. Inform me of any additional steps I need to take to facilitate the re-delivery of my parcel. I would appreciate a prompt response regarding the actions you will take to resolve this issue. If I do not receive a satisfactory response within the next 48 hours, I will be forced to escalate this matter further. Thank you for your prompt attention to this matter. Sincerely, Sinethemba Blemesha
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