Unacceptable service

I dropped of my parcel at a drop of point in Welkom on 20th May 08:17 and was processed on the sameday 15:27 after back and forth with calls after relizing the parcel isnt moving today on 26 May new info is parcel was only picked up on Monday 25 May and my parcel is lost and situation under investigation this is the 1st happening to me the advertis the parcel will be delivered from 24 hours to 72hours for reginal places as a small business owner to a client waiting for their parcel ending in a situation like this is unacceptable im still waiting on more feedback regarding this situation.