ARAMEX STOLE MY PARCEL!!!

Aramexglobalshopper is the worst! Aramex SA customer service even worse!

27 February 2026, I received a notification from AGS saying: Your package from Walmart, containing Toys and parts thereof and weighing 1.36 LB under the Airway Bill No. 680e83 has arrived at your Aramex Global Shopper account. The day before o received confirmation from FEDEX that my parcel was successfully delivered to the Florida Sarasota USA branch.

For some or other reason the package did not show on my account when I logged in, thus I reached out to Aramex SA several times.callback requests to Nomvuyo etc went unresponsive.

Claim shipment DUR/0426/8 - logged 2 April DUR/0426/32 - logged 1 April DUR/0326/36 - logged 10 March DUR/0326/35 - logged 10 March DUR/0326/18 - logged 5 March DUR/0326/19 - 16 March- ticket created for origin hub to assist SRQ/0326/108525270

Everytime I would get a request to submit tracking numbers, and invoice details to prove my parcel was delivered to AGS, although they themselves had sent me confirmation of receipt! Also, they close the ticket immediately on their short responses and so even if you reply thereafter, it makes no difference!!

Today, again I log another query out of desperation, all to get a response from Bulelwa Kali that the parcel was returned???? When? To whom? Why? Why wasn't i notified? How??? Especially since I have been proactively following up on this parcel since February!!!

I want my parcel AGS OR A FULL REFUND !!!

YOU GUYS ARE DESPICABLE AND LACK INTEGRITY!!! A simple request, and you couldn't follow through!!