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Wimpy
Claimed Business
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AI Review Summary
Based on recent customer reviews, Wimpy faces significant challenges across nearly every dimension of the customer experience. While a handful of branches deliver genuinely warm service and quality meals, the overwhelming pattern is one of cold or poorly prepared food, dismissive management, long wait times, and recurring order errors. Positive experiences tend to be branch-specific, with individual staff members praised by name, but systemic issues dominate the broader narrative.
Top Strengths:
- •Customer Service & Staff Conduct: A number of individual staff members are praised by name for warmth, attentiveness, and professionalism. Branches like La Lucia, Rynfield Terrace, and Engen Grasmere are highlighted as consistently welcoming.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#6
in Fast Food
NPS Score
-59
Recommended: Unlikely
Review Distribution
2|172 Reviews
May '25 - Apr '26
5(22.2%)
4(3.2%)
3(1.3%)
2(3.2%)
1(70.3%)
5(22.2%)
4(3.2%)
3(1.3%)
2(3.2%)
1(70.3%)
Recent reviews (172)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Sue W
1 reviews | Active since Jan 2020
18 Mar 2026, 13:26
THE BEST WIMPY IN P E.
This refers specifically to the WIMPY SUNRIDGE in PORT ELIZABETH. Every time I go there and I go often, I get greeted with smiles and HOW ARE YOU etc. The food is excellent and the best coffee ever. I would like to single out one waitress LISA, she knows my name and knows what I normally order. I am 71 years old and use a trolley as a walking aid and Lisa sits me down the takes my trolley and puts it away. I highly recommend this WIMPY. Long may it last
Helpful (0)
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Sue W
1 reviews | Active since Jan 2020
18 Mar 2026, 13:26
THE BEST WIMPY IN P E.
This refers specifically to the WIMPY SUNRIDGE in PORT ELIZABETH. Every time I go there and I go often, I get greeted with smiles and HOW ARE YOU etc. The food is excellent and the best coffee ever. I would like to single out one waitress LISA, she knows my name and knows what I normally order. I am 71 years old and use a trolley as a walking aid and Lisa sits me down the takes my trolley and puts it away. I highly recommend this WIMPY. Long may it last
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Replies (0)PW
Paul W
1 reviews | Active since Jan 2020
17 Mar 2026, 10:01
Wimpy charged me for extra bacon when I asked for lots
Had issues with Wimpy at gateway serving smaller portions. Asked for breakfast and told waiter I want LOTS of bacon. Meal came with lots of bacon so was happy. But bill came and waiter had charged me R17 for extra bacon. Ruined it. Still no response from Wimpy after my last complaint
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Paul W
1 reviews | Active since Jan 2020
17 Mar 2026, 10:01
Wimpy charged me for extra bacon when I asked for lots
Had issues with Wimpy at gateway serving smaller portions. Asked for breakfast and told waiter I want LOTS of bacon. Meal came with lots of bacon so was happy. But bill came and waiter had charged me R17 for extra bacon. Ruined it. Still no response from Wimpy after my last complaint
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Replies (0)MP
Mathaba P
1 reviews | Active since Jan 2020
15 Mar 2026, 17:53
Worst service ever at Makhado wimpy
Dear Management, I am writing to express my disappointment regarding the service I received today at Wimpy. My partner and I visited the restaurant expecting a pleasant experience, but unfortunately the service was very poor. We noticed that the staff seemed to give more attention to white customers while we were left waiting for assistancewe went in and choose a table with no 1 attending to us,the table was dirty and had to ask for it to be cleaned. This made us feel very uncomfortable and unwelcome. In addition, the toilets were extremely dirty and not properly maintained, with water all over the floor,which is not acceptable for a restaurant environment. As customers, we expect to be treated with respect and equality regardless of race, and we also expect basic cleanliness standards to be maintained. With evidence pictures if needed,The tea was cold I hope management will take this complaint seriously and address these issues so that other customers do not have the same experience. Kind regards, Louis Trichardt spur in Makhado Mathaba Zaheera Phochana
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Mathaba P
1 reviews | Active since Jan 2020
15 Mar 2026, 17:53
Worst service ever at Makhado wimpy
Dear Management, I am writing to express my disappointment regarding the service I received today at Wimpy. My partner and I visited the restaurant expecting a pleasant experience, but unfortunately the service was very poor. We noticed that the staff seemed to give more attention to white customers while we were left waiting for assistancewe went in and choose a table with no 1 attending to us,the table was dirty and had to ask for it to be cleaned. This made us feel very uncomfortable and unwelcome. In addition, the toilets were extremely dirty and not properly maintained, with water all over the floor,which is not acceptable for a restaurant environment. As customers, we expect to be treated with respect and equality regardless of race, and we also expect basic cleanliness standards to be maintained. With evidence pictures if needed,The tea was cold I hope management will take this complaint seriously and address these issues so that other customers do not have the same experience. Kind regards, Louis Trichardt spur in Makhado Mathaba Zaheera Phochana
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Replies (0)SC
Silibele C
1 reviews | Active since Jan 2020
11 Mar 2026, 12:57
Rewards money
Went to Wimpy Makro Woomead paid with my Rewards money which is R204 it went through but when l was about to leave the lady who was helping me came to me and say it didn't go through had to pay cash again but my Reward money was deducted which means I paid twice been trying my best to get my Rewards money back but unfortunately nothing is happening have emailed the more than 4 times just getting case numbers only nothing else
Helpful (0)
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Silibele C
1 reviews | Active since Jan 2020
11 Mar 2026, 12:57
Rewards money
Went to Wimpy Makro Woomead paid with my Rewards money which is R204 it went through but when l was about to leave the lady who was helping me came to me and say it didn't go through had to pay cash again but my Reward money was deducted which means I paid twice been trying my best to get my Rewards money back but unfortunately nothing is happening have emailed the more than 4 times just getting case numbers only nothing else
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Replies (0)PW
Paul W
1 reviews | Active since Jan 2020
11 Mar 2026, 11:33
Wimpy breakfast shock- sausages smaller and bacon portions tiny.
Ate at Wimpy gateway this morning. Ordered the usual breakfast with sausages, bacon, eggs and toast. Was stunned by the downsizing- the sausages were much smaller and the 2 bacon pieces were tiny. Price the same. Very disappointing as I eat there often.
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Paul W
1 reviews | Active since Jan 2020
11 Mar 2026, 11:33
Wimpy breakfast shock- sausages smaller and bacon portions tiny.
Ate at Wimpy gateway this morning. Ordered the usual breakfast with sausages, bacon, eggs and toast. Was stunned by the downsizing- the sausages were much smaller and the 2 bacon pieces were tiny. Price the same. Very disappointing as I eat there often.
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Replies (0)R
Ralph
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Poor service
We love Wimpy restaurants, but lately we encounter more and more shocking poor slow service The 2 waiters ( yes both introduced them as our waiter ) were basically non existent. We said outside where there were 2 other tables with guests inside only 1 table The male waiter spoke so soft one even couldn’t hear him and even with asking to speak up he didn’t, the lady waitress was better but very absent and if outside avoided eyecontact Food came aprox 50 minutes after ordering Both were small orders The food was nice , but service destroyed the expperience
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Ralph
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Poor service
We love Wimpy restaurants, but lately we encounter more and more shocking poor slow service The 2 waiters ( yes both introduced them as our waiter ) were basically non existent. We said outside where there were 2 other tables with guests inside only 1 table The male waiter spoke so soft one even couldn’t hear him and even with asking to speak up he didn’t, the lady waitress was better but very absent and if outside avoided eyecontact Food came aprox 50 minutes after ordering Both were small orders The food was nice , but service destroyed the expperience
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Replies (0)KP
KOWAN P
1 reviews | Active since Jan 2020
8 Mar 2026, 05:42
Undercooked food
The food was horrible the ribs was still cold on the inside and the chicken was tasted like it was prepared last we The waiter service perfect big up to the waiter for trying to do what she could But wimpy tzaneen at lifestyle centre has the worst food ever
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KOWAN P
1 reviews | Active since Jan 2020
8 Mar 2026, 05:42
Undercooked food
The food was horrible the ribs was still cold on the inside and the chicken was tasted like it was prepared last we The waiter service perfect big up to the waiter for trying to do what she could But wimpy tzaneen at lifestyle centre has the worst food ever
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Replies (0)