DV
Discovery Vitality & Vitality Mall
Unclaimed Business
DV
Discovery Vitality & Vitality Mall
Unclaimed Business
234 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Discovery Vitality & Vitality Mall faces severe and systemic service failures across virtually every touchpoint. Customers consistently report unresolved cancellation requests, unauthorized billing, broken app functionality, and a near-total absence of meaningful follow-up. While a small handful of named consultants receive exceptional praise, the overwhelming pattern is one of frustration, mistrust, and financial harm.
Top Strengths:
- •Customer Service & Professional Guidance: A few individually named consultants like Sipho, Leeroy, Kwena Kgatla, Marcelle Steele, and Nkululeko are praised as knowledgeable, patient, and going above and beyond, providing rare bright spots in an otherwise dire service landscape.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.9
Score
Ranking
#12
in Investments & Wealth
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.1|234 Reviews
May '25 - Apr '26
5(1.9%)
4(0.9%)
3(0%)
2(1.4%)
1(95.8%)
5(1.9%)
4(0.9%)
3(0%)
2(1.4%)
1(95.8%)
Recent reviews (234)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 07:29
DISGUSTING AND UNHELPFUL SERVICE FROM DISCOVERY VITALITY
Discovery Vitality stopped my benefits because of unallocated payment. My benefits were stopped, after payment was made to discovery Vitality on 3 March 2026. When calling the call centre, I had to explain the situation to 3 different people AFTER being verified for the third time before being put on hold to speak to a fourth person once again to try and assist me. This is ridiculous really that you cannot do something as simple as allocate a payment.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 07:29
DISGUSTING AND UNHELPFUL SERVICE FROM DISCOVERY VITALITY
Discovery Vitality stopped my benefits because of unallocated payment. My benefits were stopped, after payment was made to discovery Vitality on 3 March 2026. When calling the call centre, I had to explain the situation to 3 different people AFTER being verified for the third time before being put on hold to speak to a fourth person once again to try and assist me. This is ridiculous really that you cannot do something as simple as allocate a payment.
0
Replies (0)CH
Cathy H
1 reviews | Active since Jan 2020
17 Mar 2026, 18:18
Terrible terrible - I’m done with Discovery!!!!
Disappointed doesn’t even cut it with Discovery - Bank and Vitality. I’ve been a loyal customer since 2012-13 and have been a champion for this company recommending them to everyone but now I see they now just value profits and saving tiny costs at the expense of customers. I had the most frustrating experience with them trying to activate an Apple Watch benefit that I was entitled to. I’ve probably activated 3 in the past and was wholly sold on the rewards and staying healthy. I’ve had life insurance since 2014, then moved onto car insurance, and medical aid and when Bank was set up I migrated with ease. This time round I tried to activate the benefit having spent about R13k on a holiday accommodation- the transaction can be seen on my statement as 28 Feb and Discovery Bank concede that the transaction was done on the 28th so it qualifies as spend but their back systems have the payment go out in the early hours of 1 March because of some system issue they had - none of this is my fault. My credit card statement however remains correct and the transaction and interest treated as for 28 Feb. Anyways after a week and about 150mins on the phone with different people that claimed to help but ultimately were not interested (Leroy - Vitality and Obakeng - Bank being the exception) they decided they could not be bothered to resolve the matter even though it was their problem. I told them to close my account given how frustrating this whole experience was and they pretty much just said they couldn’t care less. Honestly for a benefit that doesn’t cost them anything but rather saves them payouts on health in the long run I’m so disgusted. I suppose they’re now too big and don’t care about clients - they’ll lose R500 pm from the bank account fee, R1200 pm on my life insurance premium and R7850 on my medical aid. That’s all in one month - pretty much the price of the watch itself upfront not to mention that they’d probably still make more money from me for the watch if I didn’t meet my goals. Free advice - stay with your bank / insurer. These guys can’t be bothered!
Helpful (0)
|Replies (0)CH
Cathy H
1 reviews | Active since Jan 2020
17 Mar 2026, 18:18
Terrible terrible - I’m done with Discovery!!!!
Disappointed doesn’t even cut it with Discovery - Bank and Vitality. I’ve been a loyal customer since 2012-13 and have been a champion for this company recommending them to everyone but now I see they now just value profits and saving tiny costs at the expense of customers. I had the most frustrating experience with them trying to activate an Apple Watch benefit that I was entitled to. I’ve probably activated 3 in the past and was wholly sold on the rewards and staying healthy. I’ve had life insurance since 2014, then moved onto car insurance, and medical aid and when Bank was set up I migrated with ease. This time round I tried to activate the benefit having spent about R13k on a holiday accommodation- the transaction can be seen on my statement as 28 Feb and Discovery Bank concede that the transaction was done on the 28th so it qualifies as spend but their back systems have the payment go out in the early hours of 1 March because of some system issue they had - none of this is my fault. My credit card statement however remains correct and the transaction and interest treated as for 28 Feb. Anyways after a week and about 150mins on the phone with different people that claimed to help but ultimately were not interested (Leroy - Vitality and Obakeng - Bank being the exception) they decided they could not be bothered to resolve the matter even though it was their problem. I told them to close my account given how frustrating this whole experience was and they pretty much just said they couldn’t care less. Honestly for a benefit that doesn’t cost them anything but rather saves them payouts on health in the long run I’m so disgusted. I suppose they’re now too big and don’t care about clients - they’ll lose R500 pm from the bank account fee, R1200 pm on my life insurance premium and R7850 on my medical aid. That’s all in one month - pretty much the price of the watch itself upfront not to mention that they’d probably still make more money from me for the watch if I didn’t meet my goals. Free advice - stay with your bank / insurer. These guys can’t be bothered!
0
Replies (0)aH
angelika H
1 reviews | Active since Jan 2020
17 Mar 2026, 10:45
Vitality added without wanting it
Absolutely disgusted. I will not pay for Vitality. If it goes off my payslip again end of this month, I will take it further than just hellopeter. My membership started November. I then received a call from Vitality to offer me "free vitality" till 31 January. Since then I have not used it, since the free trial has ended. I never received an email from Vitality reminding me that my trial is coming to an end nor to advise it's now a paid membership. I only found out end of Feb, through my payslip and not through DV that Vitality is active. I immediately contacted HR, whom advised they can't do anything. I then called Vitality, who promised to call me back. 3 weeks now and no callback. After a week though I sent an email to Escalations. Who called me to advise me of the transfer of enquiry, now 2 weeks no feedback. I DONT WANT VITALITY AND SINCE 1 FEB I HAVE NOT USED IT. I PAY IN ARREARS, AND IF IM CHARGED FOR MARCH, I WILL TAKE THIS MUCH FURTHER.
Helpful (0)
|Replies (0)aH
angelika H
1 reviews | Active since Jan 2020
17 Mar 2026, 10:45
Vitality added without wanting it
Absolutely disgusted. I will not pay for Vitality. If it goes off my payslip again end of this month, I will take it further than just hellopeter. My membership started November. I then received a call from Vitality to offer me "free vitality" till 31 January. Since then I have not used it, since the free trial has ended. I never received an email from Vitality reminding me that my trial is coming to an end nor to advise it's now a paid membership. I only found out end of Feb, through my payslip and not through DV that Vitality is active. I immediately contacted HR, whom advised they can't do anything. I then called Vitality, who promised to call me back. 3 weeks now and no callback. After a week though I sent an email to Escalations. Who called me to advise me of the transfer of enquiry, now 2 weeks no feedback. I DONT WANT VITALITY AND SINCE 1 FEB I HAVE NOT USED IT. I PAY IN ARREARS, AND IF IM CHARGED FOR MARCH, I WILL TAKE THIS MUCH FURTHER.
0
Replies (0)PM
Phathutshedzo M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Discovery showed me that I’m a disregarded
I spoke to an arrogant consultant who named himself Leven Chetty ,,, one he kept on refusing to tell me his name so the probability of him lying about his name is high, I then asked to speak to his manager and he was sooooooo rude and even called me ***********. Is this how Discovery deals with all its clients??? Or specific segments that are not respected.
Helpful (0)
|Replies (0)PM
Phathutshedzo M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Discovery showed me that I’m a disregarded
I spoke to an arrogant consultant who named himself Leven Chetty ,,, one he kept on refusing to tell me his name so the probability of him lying about his name is high, I then asked to speak to his manager and he was sooooooo rude and even called me ***********. Is this how Discovery deals with all its clients??? Or specific segments that are not respected.
0
Replies (0)AM
Atlegang M
1 reviews | Active since Jan 2020
12 Mar 2026, 18:36
Disappointing Team Vitality Experience
I am not happy with Vitality in terms of delivering what they promised for team vitality. I have been part of team vitality for the past 3 years. However, I have only received 1 club Tshirt, seeing that this is my third year on Team Vitality, I should have a third shirt by now. Secondly, I have been entering Vitality races since 2024, I am supposed to get Cashback or Miles. I have never received either of those, 5 months later since I raised my first query, I am waiting. The last feedback was that they cannot see what races I have entered or havent. This doesnt make sense because if I was automatically awarded the vitality points for these races, why cant my cashback be awarded automatically too????????
Helpful (0)
|Replies (0)AM
Atlegang M
1 reviews | Active since Jan 2020
12 Mar 2026, 18:36
Disappointing Team Vitality Experience
I am not happy with Vitality in terms of delivering what they promised for team vitality. I have been part of team vitality for the past 3 years. However, I have only received 1 club Tshirt, seeing that this is my third year on Team Vitality, I should have a third shirt by now. Secondly, I have been entering Vitality races since 2024, I am supposed to get Cashback or Miles. I have never received either of those, 5 months later since I raised my first query, I am waiting. The last feedback was that they cannot see what races I have entered or havent. This doesnt make sense because if I was automatically awarded the vitality points for these races, why cant my cashback be awarded automatically too????????
0
Replies (0)LC
Liesl C
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Horrible and Non-existent Customer Service
I have been struggling to get issues resolved with Discovery from 17 December 2025 to date. These issues include a sudden change my gym premium, incidents that have been closed without being consulted, vitality points that have disappeared etc.
Helpful (0)
|Replies (0)LC
Liesl C
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Horrible and Non-existent Customer Service
I have been struggling to get issues resolved with Discovery from 17 December 2025 to date. These issues include a sudden change my gym premium, incidents that have been closed without being consulted, vitality points that have disappeared etc.
0
Replies (0)VS
Victor S
1 reviews | Active since Jan 2020
10 Mar 2026, 16:43
Unfair Vitality
I am a 40k a month client with discovery but I cant get to enjoy the full Vitality package. When going to the airport I have to stand in line like any other citizen that does not belong to Discovery. My Broker also can’t help me. How much more must one pay a month to get this perk
Helpful (0)
|Replies (0)VS
Victor S
1 reviews | Active since Jan 2020
10 Mar 2026, 16:43
Unfair Vitality
I am a 40k a month client with discovery but I cant get to enjoy the full Vitality package. When going to the airport I have to stand in line like any other citizen that does not belong to Discovery. My Broker also can’t help me. How much more must one pay a month to get this perk
0
Replies (0)