Based on recent customer reviews, AGS Health delivers an outstanding sales and onboarding experience, with consultants consistently praised by name for friendliness, patience, and clear explanations. Customer Service & Staff Quality scores highest at 4.5, while Coverage, Benefits & Plan Transparency (3.5) and Claims Processing & Authorisation (3.3) reveal a gap between the positive sign-up experience and the reality some members face when they need to use their cover.
Top Strengths:
- •Customer Service & Staff Quality: Named consultants like Gabi, Gianni, Kyla, and Nicole are consistently described as friendly, patient, and thorough. Customers praise Afrikaans-language support and personalised attention during the onboarding process.
Replied to 18% of negative reviews
Typically takes less than 49 hours 60 min to reply
TrustIndex
5.4
Score
Ranking
#4
in Health & Medical
Avg Reply
2.2
Hours
NPS Score
64
Recommended: Very Likely
Replied to 18% of negative reviews
Typically takes less than 49 hours 60 min to reply
May '25 - Apr '26
Recent reviews (274)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Very pleased with the services I received
Very pleased with the services I received. Nicole was pleasant to talk. Very helpful.
1 reviews | Active since Jan 2020
Very pleased with the services I received
Very pleased with the services I received. Nicole was pleasant to talk. Very helpful.