GR
Gold Reef City Casino
Verified Business
GR
Gold Reef City Casino
Verified Business
22 Reviews (last 12 months)
Responds in 428 hours 47 min
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Entertainment & Gaming
428 hours 47 minutesAverage Time To Reply
-82 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 436 hours 21 min to reply
TrustIndex
0
Score
Ranking
#13
in Entertainment & Gaming
Avg Reply
428 hours 47 minutes
NPS Score
-82
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 436 hours 21 min to reply
Review Distribution
1.4|22 Reviews
May '25 - Apr '26
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHS
Hendrik S
1 reviews | Active since Jan 2020
9 Feb 2026, 06:34
Bad Gold reef City Theme park most nice rid not in working order...Dont waist money there again
Waist of Money....No proper maintenance....Stand in queue for hours then ride out of order we left and then ride is working suddenly... Waist of money stay away.... Had bad experience today most rides out of order .... museum closed...no way this is a waist...
Helpful (0)
|Replies (0)HS
Hendrik S
1 reviews | Active since Jan 2020
9 Feb 2026, 06:34
Bad Gold reef City Theme park most nice rid not in working order...Dont waist money there again
Waist of Money....No proper maintenance....Stand in queue for hours then ride out of order we left and then ride is working suddenly... Waist of money stay away.... Had bad experience today most rides out of order .... museum closed...no way this is a waist...
0
Replies (0)TB
Thandeka B
1 reviews | Active since Jan 2020
7 Feb 2026, 17:36
Unfair Draws @ Gold Reef City Casino
We have been Gambling@ Gold reef city for the past 2 years and we have been noticing the Draw winners are always the same faces always. There is this Chinese lady always winning the Draws and we also heard on the floor customers complaing that these people have a good relationship with Gold Reef Staff and their tickets are always selected as on stage they even stand on a certain podiam and win more money and being entered to car draws the same night.
Helpful (0)
|Replies (0)TB
Thandeka B
1 reviews | Active since Jan 2020
7 Feb 2026, 17:36
Unfair Draws @ Gold Reef City Casino
We have been Gambling@ Gold reef city for the past 2 years and we have been noticing the Draw winners are always the same faces always. There is this Chinese lady always winning the Draws and we also heard on the floor customers complaing that these people have a good relationship with Gold Reef Staff and their tickets are always selected as on stage they even stand on a certain podiam and win more money and being entered to car draws the same night.
0
Replies (0)NB
Nobuhle B
1 reviews | Active since Jan 2020
2 Feb 2026, 06:30
*****ULANT ACTIVITIES
I would like to report ***** activity one of Gold Reef City Stuff is selling tickets at discounted price and she is taking people's money her name is Maud Melaphi Park Duty Manager she promised to give me tickets for the theme park and Billy G and now she is not paying me my money back.
Helpful (0)
|Replies (0)NB
Nobuhle B
1 reviews | Active since Jan 2020
2 Feb 2026, 06:30
*****ULANT ACTIVITIES
I would like to report ***** activity one of Gold Reef City Stuff is selling tickets at discounted price and she is taking people's money her name is Maud Melaphi Park Duty Manager she promised to give me tickets for the theme park and Billy G and now she is not paying me my money back.
0
Replies (0)BP
Bianca P
1 reviews | Active since Jan 2020
18 Jan 2026, 12:52
****** at the Gold Reef City Casino
I endured the worst kind of ****** at the casino. To note, all this was directed as my husband. Early hours of the morning of the 18 January 2026 (3am), my husband and I were playing at roulette table AR07. My husband asked the dealer to get a waitress for a drink, the dealer (a female) who was polite by the way said this would depend on the croupier Eddie. We can pay for our drinks (we ordered water as a note). My history at the casino can atone for how often we visit and what we spend. However, irrespective we all deserve respect! My husband politely says to him he needs a drink as he is thirsty (jokingly), Eddie in turns says to him "Yes when I'm thirsty, I go home to drink." My husband was sitting on the side by the dealer, and the rope pole was bent over. Eddie walks over to my husband and tells him not to knock over the pole, my husband says I didn't knock it over. Eddie smirks and says to him "You did and if you knock it again you must leave!" then walks away. Not too long after that another man the same race as Eddie comes to the spot next to my husband and bends the pole placing his bets. Eddie doesn't acknowledge or confront him as I saw him look at the man and look away. To not instigate a problem, as mentioned we are frequent patrons of the casino, I didn't confront him and decided to report this matter for escalation. A second man of the same race as Eddie comes and bends over knocking the pole once again, pushing my husband and even stepping on his shoes. Where is Eddie you ask, ignoring the fact once again. Then I realised, why was he very blatantly disrespecting my husband because he wasn't the same race. I would like to state; I have been a patron for years at the casino. We have had many dealers be rude and we brush it off. What the dealers don't realise is that my husband speaks Zulu and he understand what they say to the other patrons at the tables. I am of mixed race; my grandparents endured the worst kind of apartheid due to the black and white segregation. I might not look mixed race but my bloodline shows otherwise. That is why people like Eddie upset me so much, families were tortured and broken so that their bloodlines could be in a free SOUTH AFRICA. We are South Africans and to be treated poorly because someone doesn't like other races. I would like to say we were defined by a race during apartheid however with almost 3 decades into democracy there is better ways to treat anyone who shows respect. I also confirm that the video footage based on the timeline stated will show exactly what I have described, no exaggerations. I know Eddie won't face any disciplinary for his actions, but I suggest arranging teaching him etiquette and perhaps a lesson in diversity since he is a part of the RAINBOW NATION.
Helpful (0)
|Replies (0)BP
Bianca P
1 reviews | Active since Jan 2020
18 Jan 2026, 12:52
****** at the Gold Reef City Casino
I endured the worst kind of ****** at the casino. To note, all this was directed as my husband. Early hours of the morning of the 18 January 2026 (3am), my husband and I were playing at roulette table AR07. My husband asked the dealer to get a waitress for a drink, the dealer (a female) who was polite by the way said this would depend on the croupier Eddie. We can pay for our drinks (we ordered water as a note). My history at the casino can atone for how often we visit and what we spend. However, irrespective we all deserve respect! My husband politely says to him he needs a drink as he is thirsty (jokingly), Eddie in turns says to him "Yes when I'm thirsty, I go home to drink." My husband was sitting on the side by the dealer, and the rope pole was bent over. Eddie walks over to my husband and tells him not to knock over the pole, my husband says I didn't knock it over. Eddie smirks and says to him "You did and if you knock it again you must leave!" then walks away. Not too long after that another man the same race as Eddie comes to the spot next to my husband and bends the pole placing his bets. Eddie doesn't acknowledge or confront him as I saw him look at the man and look away. To not instigate a problem, as mentioned we are frequent patrons of the casino, I didn't confront him and decided to report this matter for escalation. A second man of the same race as Eddie comes and bends over knocking the pole once again, pushing my husband and even stepping on his shoes. Where is Eddie you ask, ignoring the fact once again. Then I realised, why was he very blatantly disrespecting my husband because he wasn't the same race. I would like to state; I have been a patron for years at the casino. We have had many dealers be rude and we brush it off. What the dealers don't realise is that my husband speaks Zulu and he understand what they say to the other patrons at the tables. I am of mixed race; my grandparents endured the worst kind of apartheid due to the black and white segregation. I might not look mixed race but my bloodline shows otherwise. That is why people like Eddie upset me so much, families were tortured and broken so that their bloodlines could be in a free SOUTH AFRICA. We are South Africans and to be treated poorly because someone doesn't like other races. I would like to say we were defined by a race during apartheid however with almost 3 decades into democracy there is better ways to treat anyone who shows respect. I also confirm that the video footage based on the timeline stated will show exactly what I have described, no exaggerations. I know Eddie won't face any disciplinary for his actions, but I suggest arranging teaching him etiquette and perhaps a lesson in diversity since he is a part of the RAINBOW NATION.
0
Replies (0)RP
RP
JM
Jack M
1 reviews | Active since Jan 2020
17 Dec 2025, 01:20
gabmble at goldreef city
guys if u love your money dont go gamble there rather go to lottostar. I saw someone loosing 11 million straight showing me on the phone the transactions. Remeber Rosemerry who was killing people also went to goldreef to gamble and u win nothing back.
Helpful (0)
|Replies (0)JM
Jack M
1 reviews | Active since Jan 2020
17 Dec 2025, 01:20
gabmble at goldreef city
guys if u love your money dont go gamble there rather go to lottostar. I saw someone loosing 11 million straight showing me on the phone the transactions. Remeber Rosemerry who was killing people also went to goldreef to gamble and u win nothing back.
0
Replies (0)PB
Prashiel B
1 reviews | Active since Jan 2020
9 Dec 2025, 11:15
Terrible pathetic service from Gold Reef City Casino Hotel
Currently having the worst experience with Gold Reef City Casino Hotel. We have booked 2 rooms well in advance and was asked to make payment upfront. I have paid for both reservations in full and have even received confirmation via email that the funds were allocated. Now when we have reached the hotel, from Durban, we are being told that they cannot find the payments on their side. Is this how Gold Reef City conducts business?
Helpful (0)
|Replies (0)PB
Prashiel B
1 reviews | Active since Jan 2020
9 Dec 2025, 11:15
Terrible pathetic service from Gold Reef City Casino Hotel
Currently having the worst experience with Gold Reef City Casino Hotel. We have booked 2 rooms well in advance and was asked to make payment upfront. I have paid for both reservations in full and have even received confirmation via email that the funds were allocated. Now when we have reached the hotel, from Durban, we are being told that they cannot find the payments on their side. Is this how Gold Reef City conducts business?
0
Replies (0)