Gold Reef City Casino
1.7|312 reviews
OK
Oratile K
1 reviews | Active since Member
18 Apr 2026, 13:12
Bad customer service
We had to wait for an hour and a half for our food at this Wimpy. Princess was our waitress. We got cold food while we were hungry and they sent 2 plates at our table while we had to wait for the rest.
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Replies (1)Gold Reef City Casino's replyOfficial
20 Apr 2026, 06:24Hi Oratile,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience at Wimpy. Waiting an extended period for your meal and receiving cold food is unacceptable and not the standard of service we aim to deliver. We also sincerely apologise for the inconvenience caused by your meals being served separately.
Your concerns have been escalated to store management for immediate review and corrective action to address service delays, order coordination, and food quality.We appreciate you bringing this to our attention, as it helps us identify areas that require improvement.
Thank you once again for your valuable feedback.
Warm regards,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience at Wimpy. Waiting an extended period for your meal and receiving cold food is unacceptable and not the standard of service we aim to deliver. We also sincerely apologise for the inconvenience caused by your meals being served separately.
Your concerns have been escalated to store management for immediate review and corrective action to address service delays, order coordination, and food quality.We appreciate you bringing this to our attention, as it helps us identify areas that require improvement.
Thank you once again for your valuable feedback.
Warm regards,
Best regards,
Gold Reef City Casino's reply20 Apr 2026, 06:24
Official
Hi Oratile,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience at Wimpy. Waiting an extended period for your meal and receiving cold food is unacceptable and not the standard of service we aim to deliver. We also sincerely apologise for the inconvenience caused by your meals being served separately.
Your concerns have been escalated to store management for immediate review and corrective action to address service delays, order coordination, and food quality.We appreciate you bringing this to our attention, as it helps us identify areas that require improvement.
Thank you once again for your valuable feedback.
Warm regards,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience at Wimpy. Waiting an extended period for your meal and receiving cold food is unacceptable and not the standard of service we aim to deliver. We also sincerely apologise for the inconvenience caused by your meals being served separately.
Your concerns have been escalated to store management for immediate review and corrective action to address service delays, order coordination, and food quality.We appreciate you bringing this to our attention, as it helps us identify areas that require improvement.
Thank you once again for your valuable feedback.
Warm regards,
Best regards,