Gold Reef City Casino
1.7|312 reviews
MM
Mpolokeng M
1 reviews | Active since Member
17 May 2026, 03:13
sad service
The lady by the entrance,really gave us a cold shoulder, by the time my Husband was picking back his keys and cellular, he was told to be quick because ,she got other people to attend..her straight face, said it all before she can even help us..Saturday 16th 2026,arround 20:00 or so..serving people with such 'attitude really
Helpful (0)
Replies (2)0
Replies (2)MM
Mpolokeng M's updateReviewer Update
17 May 2026, 03:1516 May 2026
MM
Mpolokeng M's update17 May 2026, 03:15
Reviewer Update
16 May 2026
Gold Reef City Casino's replyOfficial
17 May 2026, 10:16 Dear Mpolokeng
Thank you for bringing this to our attention.
We sincerely apologise for the experience you and your husband had at the entrance. The manner in which you were treated is certainly not the level of service we aim to provide to our guests.
We understand how disappointing it must have been to feel unwelcome, especially when being assisted with your belongings. Your feedback regarding the staff member’s attitude and interaction on Saturday, 16 May 2026 at around 20:00 has been noted.
Please be assured that this matter will be forwarded to management for review and further investigation.
Kind regards
Thank you for bringing this to our attention.
We sincerely apologise for the experience you and your husband had at the entrance. The manner in which you were treated is certainly not the level of service we aim to provide to our guests.
We understand how disappointing it must have been to feel unwelcome, especially when being assisted with your belongings. Your feedback regarding the staff member’s attitude and interaction on Saturday, 16 May 2026 at around 20:00 has been noted.
Please be assured that this matter will be forwarded to management for review and further investigation.
Kind regards
Best regards,
Gold Reef City Casino's reply17 May 2026, 10:16
Official
Dear Mpolokeng
Thank you for bringing this to our attention.
We sincerely apologise for the experience you and your husband had at the entrance. The manner in which you were treated is certainly not the level of service we aim to provide to our guests.
We understand how disappointing it must have been to feel unwelcome, especially when being assisted with your belongings. Your feedback regarding the staff member’s attitude and interaction on Saturday, 16 May 2026 at around 20:00 has been noted.
Please be assured that this matter will be forwarded to management for review and further investigation.
Kind regards
Thank you for bringing this to our attention.
We sincerely apologise for the experience you and your husband had at the entrance. The manner in which you were treated is certainly not the level of service we aim to provide to our guests.
We understand how disappointing it must have been to feel unwelcome, especially when being assisted with your belongings. Your feedback regarding the staff member’s attitude and interaction on Saturday, 16 May 2026 at around 20:00 has been noted.
Please be assured that this matter will be forwarded to management for review and further investigation.
Kind regards
Best regards,