DL
Discovery Life
Verified Business
DL
AI Review Summary
Based on recent customer reviews, Discovery Life faces significant challenges across virtually all dimensions of the customer experience. Customers consistently report denied or delayed claims, unexplained premium increases, poor communication with long wait times and broken callback promises, and a general sense of being undervalued as policyholders. While a small number of reviews highlight exceptional individual agents, the overwhelming sentiment reflects deep frustration with systemic service failures.
Top Strengths:
- •Agent Quality & Customer Care: A handful of customers praise specific agents like Jabulile Nkabinde, Letabo, Zweli Modise, and Tansy G for going above and beyond with professionalism, empathy, and genuine care. These individuals stand out starkly against the broader service experience.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#16Ranked In Life Insurance
13 hours 20 minutesAverage Time To Reply
-78 NPSRecommended: Unlikely
Replied to 78% of negative reviews
Typically takes less than 14 hours 6 min to reply
TrustIndex
0
Score
Ranking
#16
in Life Insurance
Avg Reply
13 hours 20 minutes
NPS Score
-78
Recommended: Unlikely
Replied to 78% of negative reviews
Typically takes less than 14 hours 6 min to reply
Review Distribution
1.4|126 Reviews
May '25 - Apr '26
5(7%)
4(0%)
3(1.8%)
2(5.3%)
1(86%)
5(7%)
4(0%)
3(1.8%)
2(5.3%)
1(86%)
Recent reviews (126)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVM
VICTORIA M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:11
Re-instate my policy or give me all my premiums back from 2013
Can someone help me I am seriously having issues with Discovery Life, I have been with Discovery since 2013 and paying my life cover very well. This past 2months I don't know what happened for my payments to not go through however I got an SMS saying my policy has lapsed. I called them on the 20 February 2026, and a consultant told me to pay the outstanding amount and my policy will be reinstated immediately. That was a big lie, because instead of them reinstating my policy I kept getting emails of them asking for declaration of health which I filled and sent back, then proof of payment which I sent then bank statement note all this is done via my gmail account nobody is calling me. So who seats on their gmail account and waits for Discovery communication? Is it not a way for them to cancel my policy sighting no response? I eventually called them cause they had no intention to call after years of me paying them, I stayed on the phone with the consultant for almost an hour on MY OWN AIRTIME another way of them saying ''if you don't call us we take your money''. This life cover is not for me its for my daughter, I won't get anything from it but my daughter why are they trying to ***** me after so many years of paying them. Now they claiming my reinstatement must go through re underwriting how so when I have paid them for decades, I am worried about people I referred to Discovery and new upcoming clients. If Discovery can do this to a client they have had on their books since 2013 what are they capable of doing to a client that recently joined. We don't take this policies for ourselves we taking them for the security of our kids. I am disappointed, I went through medicals last year again and I took it on however this year again they wanna ***** me, my heath hasn't changed I take good care of myself and I am tired of this *****ed plans that Discovery has for their clients.
Helpful (0)
|Replies (0)VM
VICTORIA M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:11
Re-instate my policy or give me all my premiums back from 2013
Can someone help me I am seriously having issues with Discovery Life, I have been with Discovery since 2013 and paying my life cover very well. This past 2months I don't know what happened for my payments to not go through however I got an SMS saying my policy has lapsed. I called them on the 20 February 2026, and a consultant told me to pay the outstanding amount and my policy will be reinstated immediately. That was a big lie, because instead of them reinstating my policy I kept getting emails of them asking for declaration of health which I filled and sent back, then proof of payment which I sent then bank statement note all this is done via my gmail account nobody is calling me. So who seats on their gmail account and waits for Discovery communication? Is it not a way for them to cancel my policy sighting no response? I eventually called them cause they had no intention to call after years of me paying them, I stayed on the phone with the consultant for almost an hour on MY OWN AIRTIME another way of them saying ''if you don't call us we take your money''. This life cover is not for me its for my daughter, I won't get anything from it but my daughter why are they trying to ***** me after so many years of paying them. Now they claiming my reinstatement must go through re underwriting how so when I have paid them for decades, I am worried about people I referred to Discovery and new upcoming clients. If Discovery can do this to a client they have had on their books since 2013 what are they capable of doing to a client that recently joined. We don't take this policies for ourselves we taking them for the security of our kids. I am disappointed, I went through medicals last year again and I took it on however this year again they wanna ***** me, my heath hasn't changed I take good care of myself and I am tired of this *****ed plans that Discovery has for their clients.
0
Replies (0)AT
Awie T
1 reviews | Active since Jan 2020
10 Mar 2026, 16:18
Relentless fools.
No matter how many times you request removal from their calling lists, these clowns will persistently call you. I wonder if they think anyone wants to do business with such an unprofessional company. I most certainly do not and never will.
Helpful (0)
|Replies (0)AT
Awie T
1 reviews | Active since Jan 2020
10 Mar 2026, 16:18
Relentless fools.
No matter how many times you request removal from their calling lists, these clowns will persistently call you. I wonder if they think anyone wants to do business with such an unprofessional company. I most certainly do not and never will.
0
Replies (0)YL
PM
Phindile M
1 reviews | Active since Jan 2020
4 Mar 2026, 11:27
Useless
I quoted for a Life insurance policy submitted documents from doctors over 4 months ago. When I raised the first complaint they decided to call and claim they were looking into my case. The condition I had was cured and all but to date they have not come back to me. The worst part is that they even have access to my medical records since I have been a client. So why not just tell me straight you are rejecting my application?
Helpful (0)
|Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
4 Mar 2026, 11:27
Useless
I quoted for a Life insurance policy submitted documents from doctors over 4 months ago. When I raised the first complaint they decided to call and claim they were looking into my case. The condition I had was cured and all but to date they have not come back to me. The worst part is that they even have access to my medical records since I have been a client. So why not just tell me straight you are rejecting my application?
0
Replies (0)GA
Geraldine A
1 reviews | Active since Jan 2020
3 Mar 2026, 07:50
Discovery life has become the big bad Wolf 🤞
I have always been a die hard Discovery customer but today I'm really disappointed with you. I had an emergency last month and had to reverse my premiums. Unfortunately the client made late payments and I could only pay the monthly premium and this month's late yesterday.. To my shock today I receive an sms to alert me that my policy has been cancelled. I mean how when you are supposed to give me a 30 day waiting period? Now you have become the same covers that exploits your customers. If anything happens to me it would mean I'm not covered and give my child the run around after loosing her parent😠😡😡😡. I made payment yesterday so what now . I'm more disappointed than angry. The discovery I know would have called,email before taking such a drastic step. I guess now u are about making money only. I WANT MY COVER BACK 😠😠😠😠😠😠😠😠
Helpful (0)
|Replies (0)GA
Geraldine A
1 reviews | Active since Jan 2020
3 Mar 2026, 07:50
Discovery life has become the big bad Wolf 🤞
I have always been a die hard Discovery customer but today I'm really disappointed with you. I had an emergency last month and had to reverse my premiums. Unfortunately the client made late payments and I could only pay the monthly premium and this month's late yesterday.. To my shock today I receive an sms to alert me that my policy has been cancelled. I mean how when you are supposed to give me a 30 day waiting period? Now you have become the same covers that exploits your customers. If anything happens to me it would mean I'm not covered and give my child the run around after loosing her parent😠😡😡😡. I made payment yesterday so what now . I'm more disappointed than angry. The discovery I know would have called,email before taking such a drastic step. I guess now u are about making money only. I WANT MY COVER BACK 😠😠😠😠😠😠😠😠
0
Replies (0)NM
Nella M
1 reviews | Active since Jan 2020
3 Mar 2026, 06:20
Discovery life
A consultant named Lulama quoted and agreed that I will be paying R359.12 but today when calling discovery because of a banking debit I am told that they need to debit R700 and something that I was not told about! Your consultants just want sales without being fully transparent! I have been trying to get hold of your customer service but I even ran out of airtime being on “hold” you guys need to fix this because I am only going to pay the agreed amount! Otherwise you will have to cancel this ****ty ****! I am so ****ed! You made me to cancel my existing life cover only to mislead me! I am so angry yerr!
Helpful (0)
|Replies (0)NM
Nella M
1 reviews | Active since Jan 2020
3 Mar 2026, 06:20
Discovery life
A consultant named Lulama quoted and agreed that I will be paying R359.12 but today when calling discovery because of a banking debit I am told that they need to debit R700 and something that I was not told about! Your consultants just want sales without being fully transparent! I have been trying to get hold of your customer service but I even ran out of airtime being on “hold” you guys need to fix this because I am only going to pay the agreed amount! Otherwise you will have to cancel this ****ty ****! I am so ****ed! You made me to cancel my existing life cover only to mislead me! I am so angry yerr!
0
Replies (0)KM
Kabelo M
1 reviews | Active since Jan 2020
16 Feb 2026, 14:13
R690 to R1300? NOT ON!!!
******IONATE premium increase from R690 to R1300 (88% hike!) for life cover. Unacceptable lack of consideration for loyal clients. Clearly prioritizing profits. How do you quantify/justify such a hike??? Totally unacceptable.
Helpful (0)
|Replies (0)KM
Kabelo M
1 reviews | Active since Jan 2020
16 Feb 2026, 14:13
R690 to R1300? NOT ON!!!
******IONATE premium increase from R690 to R1300 (88% hike!) for life cover. Unacceptable lack of consideration for loyal clients. Clearly prioritizing profits. How do you quantify/justify such a hike??? Totally unacceptable.
0
Replies (0)TB
Travis B
1 reviews | Active since Jan 2020
12 Feb 2026, 07:21
Discovery Life Insurance rude agent
There was a rude consultant who called me, trying to aggressively sell me life cover from Discovery, who was even cutting me off while I was speaking, and he was very forward with me. These agents are clearly not aligned, because 2 days ago one had called me and was much more respectful, yet he was supposed to call me back the following day but did not - his name was Morgan.
Helpful (0)
|Replies (0)TB
Travis B
1 reviews | Active since Jan 2020
12 Feb 2026, 07:21
Discovery Life Insurance rude agent
There was a rude consultant who called me, trying to aggressively sell me life cover from Discovery, who was even cutting me off while I was speaking, and he was very forward with me. These agents are clearly not aligned, because 2 days ago one had called me and was much more respectful, yet he was supposed to call me back the following day but did not - his name was Morgan.
0
Replies (0)