1Life
Verified Business
AI Review Summary
Based on recent customer reviews, 1Life delivers a strongly polarised customer experience. The business is consistently praised for its friendly, patient, and knowledgeable consultants who are frequently named by customers. However, recurring complaints around claims delays, unauthorised debit orders targeting elderly pensioners, ignored cancellation requests, and aggressive telemarketing calls reveal significant operational weaknesses that undermine trust in an otherwise well-regarded service team.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific consultants like Wandile, Precious Dlamini, Athi Krawe, and Bafana as patient, professional, and friendly. The human element of 1Life's service is its strongest differentiator.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.6Trustindex Rating
#6Ranked In Funeral Insurance
213 hours 19 minutesAverage Time To Reply
50 NPSRecommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 20 hours 15 min to reply
TrustIndex
6.6
Score
Ranking
#6
in Funeral Insurance
Avg Reply
213 hours 19 minutes
NPS Score
50
Recommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 20 hours 15 min to reply
Review Distribution
4.5|1,462 Reviews
May '25 - Apr '26
5(80.1%)
4(4.5%)
3(0.5%)
2(0.8%)
1(14.2%)
5(80.1%)
4(4.5%)
3(0.5%)
2(0.8%)
1(14.2%)
Recent reviews (1,462)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SM
Sanelisiwe M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:01
Refund
No refund received. Called more than 10 times with no help
Helpful (0)
|Replies (0)SM
Sanelisiwe M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:01
Refund
No refund received. Called more than 10 times with no help
0
Replies (0)VM
Valencia M
1 reviews | Active since Jan 2020
18 Mar 2026, 17:01
Good insurance
Writing I would like to share my positive experience with . Their services have truly made a difference in my life, not just in terms of financial security, but also through the practical benefits they offer. One benefit that stands out for me is being able to purchase maize meal at for only R10. As someone who is currently doing piece jobs, this support means a lot. It helps me stretch my budget and ensures that I can still put food on the table for my family. It’s not often that you find an insurance provider that goes beyond policies and actively supports everyday needs. I really appreciate this initiative, and it has made a meaningful impact during a challenging time in my life. Thank you, 1Life, for making a real difference.
Helpful (0)
|Replies (0)VM
Valencia M
1 reviews | Active since Jan 2020
18 Mar 2026, 17:01
Good insurance
Writing I would like to share my positive experience with . Their services have truly made a difference in my life, not just in terms of financial security, but also through the practical benefits they offer. One benefit that stands out for me is being able to purchase maize meal at for only R10. As someone who is currently doing piece jobs, this support means a lot. It helps me stretch my budget and ensures that I can still put food on the table for my family. It’s not often that you find an insurance provider that goes beyond policies and actively supports everyday needs. I really appreciate this initiative, and it has made a meaningful impact during a challenging time in my life. Thank you, 1Life, for making a real difference.
0
Replies (0)LK
Lubabalo K
1 reviews | Active since Jan 2020
17 Mar 2026, 18:32
Good value for money
Excellent digital platform and call center support. I chose the product because it's part of the well-established budget insurance group. So far I am happy with the service and enjoying the points. Good value for money.
Helpful (0)
|Replies (0)LK
Lubabalo K
1 reviews | Active since Jan 2020
17 Mar 2026, 18:32
Good value for money
Excellent digital platform and call center support. I chose the product because it's part of the well-established budget insurance group. So far I am happy with the service and enjoying the points. Good value for money.
0
Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:19
Great experience
I chose this life insurance company because of its strong reputation and the trust it has built over the years. Knowing that they are known for reliability and professionalism gives me confidence that my family’s future will be protected. It is reassuring to be with a company that values integrity and customer care. I have faith that they will continue to uphold their good reputation and provide the support their clients depend on.
Helpful (0)
|Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:19
Great experience
I chose this life insurance company because of its strong reputation and the trust it has built over the years. Knowing that they are known for reliability and professionalism gives me confidence that my family’s future will be protected. It is reassuring to be with a company that values integrity and customer care. I have faith that they will continue to uphold their good reputation and provide the support their clients depend on.
0
Replies (0)MM
Mathakha M
1 reviews | Active since Jan 2020
16 Mar 2026, 00:44
1life life cover rewards benefits
Write me a review of 1 life policy life cover, I have been their customer for almost 2 years and I was happy with them until this month, I've been trying to open the 1life rewards app and it hasn't been working I don't know why because I wanted to use my benefits for this month, so I'm not happy about it Here is a clear review you can post about 1Life Insurance and their rewards app. I wrote it in a natural review style, like for HelloPeter / Google / Facebook. I have been a customer of 1Life Insurance for almost 2 years and I have always been happy with their service and my life cover policy until this month. I am currently unable to open the 1Life Rewards / 1Lifestyle app, and because of this I cannot use my monthly benefits. I have tried several times but the app is not working, and I do not understand why. This is frustrating because I pay my premiums every month and the rewards are part of the benefits that come with the policy. I am not happy about this situation and I would like this issue to be fixed as soon as possible so that I can access my benefits for this month.
Helpful (0)
|Replies (0)MM
Mathakha M
1 reviews | Active since Jan 2020
16 Mar 2026, 00:44
1life life cover rewards benefits
Write me a review of 1 life policy life cover, I have been their customer for almost 2 years and I was happy with them until this month, I've been trying to open the 1life rewards app and it hasn't been working I don't know why because I wanted to use my benefits for this month, so I'm not happy about it Here is a clear review you can post about 1Life Insurance and their rewards app. I wrote it in a natural review style, like for HelloPeter / Google / Facebook. I have been a customer of 1Life Insurance for almost 2 years and I have always been happy with their service and my life cover policy until this month. I am currently unable to open the 1Life Rewards / 1Lifestyle app, and because of this I cannot use my monthly benefits. I have tried several times but the app is not working, and I do not understand why. This is frustrating because I pay my premiums every month and the rewards are part of the benefits that come with the policy. I am not happy about this situation and I would like this issue to be fixed as soon as possible so that I can access my benefits for this month.
0
Replies (0)LG
Lebohang G
1 reviews | Active since Jan 2020
15 Mar 2026, 18:13
1life insurance
I have been a loyal client of 1Life Insurance for over 10 years and my experience with them has been consistently positive. Throughout this time, I have found their service to be reliable, professional, and efficient. Whenever I needed assistance or information regarding my policy, their consultants were always helpful, patient, and willing to explain everything clearly. It’s reassuring to know that my cover is in place with a company that values its clients and provides dependable support. What I appreciate most about 1Life is the ease of communication and the peace of mind that comes with knowing my family’s financial security is protected. Over the years, they have maintained good service standards and have made managing my policy simple and stress-free. After more than a decade with them, I can confidently say that I am satisfied with the service I have received and would recommend 1Life Insurance to anyone looking for a trustworthy insurance provider. Thank you to the team at 1Life for the continued support and good service over the years.
Helpful (0)
|Replies (0)LG
Lebohang G
1 reviews | Active since Jan 2020
15 Mar 2026, 18:13
1life insurance
I have been a loyal client of 1Life Insurance for over 10 years and my experience with them has been consistently positive. Throughout this time, I have found their service to be reliable, professional, and efficient. Whenever I needed assistance or information regarding my policy, their consultants were always helpful, patient, and willing to explain everything clearly. It’s reassuring to know that my cover is in place with a company that values its clients and provides dependable support. What I appreciate most about 1Life is the ease of communication and the peace of mind that comes with knowing my family’s financial security is protected. Over the years, they have maintained good service standards and have made managing my policy simple and stress-free. After more than a decade with them, I can confidently say that I am satisfied with the service I have received and would recommend 1Life Insurance to anyone looking for a trustworthy insurance provider. Thank you to the team at 1Life for the continued support and good service over the years.
0
Replies (0)LL
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