Hollard Life
Verified Business
AI Review Summary
Based on recent customer reviews, Hollard Life struggles significantly across most customer experience dimensions. While a dedicated group of consultants consistently earn praise by name, the business is overwhelmed by complaints about delayed claim payouts, unauthorized deductions, poor communication, and opaque pricing practices. Positive experiences exist but are heavily outweighed by reports of systemic failures in claims handling and responsiveness.
Top Strengths:
- •Agent Quality & Customer Care: Named consultants like Lutendo, Sibongile, Lynne, and Mmaphuti are repeatedly praised for empathy, professionalism, and going above and beyond. When customers reach the right agent, resolution and satisfaction follow.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4Trustindex Rating
#7Ranked In Funeral Insurance
8 hours 41 minutesAverage Time To Reply
-54 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 10 hours 24 min to reply
TrustIndex
4
Score
Ranking
#7
in Funeral Insurance
Avg Reply
8 hours 41 minutes
NPS Score
-54
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 10 hours 24 min to reply
Review Distribution
2.3|350 Reviews
May '25 - Apr '26
5(28.7%)
4(3.7%)
3(2.5%)
2(1.9%)
1(63.2%)
5(28.7%)
4(3.7%)
3(2.5%)
2(1.9%)
1(63.2%)
Recent reviews (350)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Zithembile
1 reviews | Active since Jan 2020
18 Mar 2026, 07:19
I would like to intr...
I would like to introduce Hollard to my family, friends and colleagues about the good job done by the company
Helpful (0)
|Replies (0)Z
Zithembile
1 reviews | Active since Jan 2020
18 Mar 2026, 07:19
I would like to intr...
I would like to introduce Hollard to my family, friends and colleagues about the good job done by the company
0
Replies (0)MH
Mpumy H
1 reviews | Active since Jan 2020
16 Mar 2026, 13:20
Hollard Cancelled my policy for no reason
I am writing as a devastated client. I received a message stating that my funeral policy has been canceled due to the non-payment of five months, which is incorrect. I have tried calling, but there has been no answer. I also sent an email with proof of payments made, but I still have not received a response. Hollard is truly failing us as clients.
Helpful (0)
|Replies (0)MH
Mpumy H
1 reviews | Active since Jan 2020
16 Mar 2026, 13:20
Hollard Cancelled my policy for no reason
I am writing as a devastated client. I received a message stating that my funeral policy has been canceled due to the non-payment of five months, which is incorrect. I have tried calling, but there has been no answer. I also sent an email with proof of payments made, but I still have not received a response. Hollard is truly failing us as clients.
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Replies (0)C
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Sheila
1 reviews | Active since Jan 2020
13 Mar 2026, 07:02
I have been with hol...
I have been with hollard for I think more than 10 yes now and I was due for cash back on my funeral policy for 5 years unclaimed..I claim my cash back on the 03 of March 2026 and I recieved my money in 7 days as they said I will...thank you Hollard so much for always take care of me and family.
Helpful (0)
|Replies (0)S
Sheila
1 reviews | Active since Jan 2020
13 Mar 2026, 07:02
I have been with hol...
I have been with hollard for I think more than 10 yes now and I was due for cash back on my funeral policy for 5 years unclaimed..I claim my cash back on the 03 of March 2026 and I recieved my money in 7 days as they said I will...thank you Hollard so much for always take care of me and family.
0
Replies (0)