HL
Hollard Life
Verified Business
HL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollard Life shows a sharply polarised customer experience. Strong praise centres on quick funeral payouts and named consultants who deliver exceptional service, while serious frustrations dominate around claim rejections, cancellation and refund failures, unauthorised debits, and unreachable call centres. The business performs reasonably on agent quality where individual stars shine, but systemic failures in claims handling and communication weigh heavily on customer trust.
TrustIndex
6.3
Ranking
#8
in Funeral Insurance
NPS Score
-28
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Hollard Life shows a sharply polarised customer experience. Strong praise centres on quick funeral payouts and named consultants who deliver exceptional service, while serious frustrations dominate around claim rejections, cancellation and refund failures, unauthorised debits, and unreachable call centres. The business performs reasonably on agent quality where individual stars shine, but systemic failures in claims handling and communication weigh heavily on customer trust.
Hollard Life's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Lutendo Ramanala, Nomathemba Mncwango, Sibongile Nyathi, and Lynne Lawrence as going above and beyond. Agent Quality (3.0) is the strongest theme, though many reviewers also report rude, dismissive, or misleading agents alongside the praise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My mother took a phone at Ackermans and they convinced her to also take out an insurance.Her phone is lost and they are now giving her a run around.It has been a month now.I called the insurance company the name is Sobha insurance and I spoke to Nikita Belily and she was rude and raised her voice at me.She spoke to my Mom who is a pensioner and didn't understand the single word she was saying.I took a phone from my Mom and she insisted and said she wants to speak to her.My Mom is a pensioner.The claim was processed and they said they have my Mom an empty voucher and they said they will load it and sevens day passed and nothing happened.She has been paying her premiums without fail but when she is suppose to get service nothing happens.Please someone tell me where I Can go to report this.
1 reviews | Active since Jan 2020
My mother took a phone at Ackermans and they convinced her to also take out an insurance.Her phone is lost and they are now giving her a run around.It has been a month now.I called the insurance company the name is Sobha insurance and I spoke to Nikita Belily and she was rude and raised her voice at me.She spoke to my Mom who is a pensioner and didn't understand the single word she was saying.I took a phone from my Mom and she insisted and said she wants to speak to her.My Mom is a pensioner.The claim was processed and they said they have my Mom an empty voucher and they said they will load it and sevens day passed and nothing happened.She has been paying her premiums without fail but when she is suppose to get service nothing happens.Please someone tell me where I Can go to report this.
1 reviews | Active since Jan 2020
This place not even worthy of a 1 star.. I have been struggling to get my policy info and to add a beneficiary cause who will actual get the needed payout. My profile start date is 2015 and instead of assisting me they tell me I should just let them know when I want to cancel.. WOW I added my profile this policy with Direct and this is the way
1 reviews | Active since Jan 2020
This place not even worthy of a 1 star.. I have been struggling to get my policy info and to add a beneficiary cause who will actual get the needed payout. My profile start date is 2015 and instead of assisting me they tell me I should just let them know when I want to cancel.. WOW I added my profile this policy with Direct and this is the way
1 reviews | Active since Jan 2020
The stuff at hollard is friendly and made you feel at ease, and they solve your problem quickly. Thank you. Hollard
The most common complaint about Hollard Life, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Pricing (1.5) is dominated by complaints about debits continuing after cancellation, unauthorised deductions, unexplained premium hikes of 25 percent, hidden life covers attached without consent, and refunds taking months. Customers describe feeling financially deceived and unable to stop debit orders.
Hollard Life scores 2 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (3); their weakest is Pricing & Premiums (1.5). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
Hollard Life has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 394 reviews in the last 12 months. Hellopeter has tracked Hollard Life across 3,831 total reviews. How is the TrustIndex calculated? →