Metropolitan Life
Verified Business
Metropolitan Life
Verified Business
419 Reviews (last 12 months)
Responds in 8 hours 30 min
AI Review Summary
Based on recent customer reviews, Metropolitan Life faces severe criticism across virtually all aspects of the customer experience. Customers consistently report unresolved claims, ignored communications, unauthorized deductions, and misleading advice from consultants. While a handful of named agents receive glowing praise for going above and beyond, the overwhelming majority of reviews describe a company that fails to deliver on its core promises during customers' most vulnerable moments.
Top Strengths:
- •Agent Quality & Customer Care: A small group of named agents such as Johannah Amese, Aletta Clarence, Astrid Williams, Boniwe Nqaba, and the Khumalo agent in Ulundi receive exceptional praise for empathy, professionalism, and going above and beyond for clients.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.9Trustindex Rating
#15Ranked In Life Insurance
8 hours 30 minutesAverage Time To Reply
-40 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 8 hours 39 min to reply
TrustIndex
2.9
Score
Ranking
#15
in Life Insurance
Avg Reply
8 hours 30 minutes
NPS Score
-40
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 8 hours 39 min to reply
Review Distribution
1.7|419 Reviews
May '25 - Apr '26
5(11.9%)
4(2.4%)
3(2.4%)
2(4%)
1(79.4%)
5(11.9%)
4(2.4%)
3(2.4%)
2(4%)
1(79.4%)
Recent reviews (419)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
VM
Veronica M
1 reviews | Active since Jan 2020
18 Mar 2026, 08:40
Disappointing
I requested them to cancel my policy (Policy No ME000065792] of which they did. But now when they to pay my refunds & im being taken from pillar to post. I was told they sent my things to their trade department last week & I should wait for 4-5 days & I waited but still no refund. Then I call again today they tell me that they submitted my things to their trade department yesterday so I have to wait another 4-5 this means my documents where not submitted last week before they can refund me. For them to send that documents to their trade department is because of the email I sent to them requesting for a feedback of which they didn’t even respond to. Please before you decide to join this company read all the bad reviews about them or else you will cry a river. They are very ***********. And I’m very much disappointed in them. I will be reporting this whole saga to the ombudsman.
Helpful (0)
|Replies (0)VM
Veronica M
1 reviews | Active since Jan 2020
18 Mar 2026, 08:40
Disappointing
I requested them to cancel my policy (Policy No ME000065792] of which they did. But now when they to pay my refunds & im being taken from pillar to post. I was told they sent my things to their trade department last week & I should wait for 4-5 days & I waited but still no refund. Then I call again today they tell me that they submitted my things to their trade department yesterday so I have to wait another 4-5 this means my documents where not submitted last week before they can refund me. For them to send that documents to their trade department is because of the email I sent to them requesting for a feedback of which they didn’t even respond to. Please before you decide to join this company read all the bad reviews about them or else you will cry a river. They are very ***********. And I’m very much disappointed in them. I will be reporting this whole saga to the ombudsman.
0
Replies (0)SL
Siyabonga L
1 reviews | Active since Jan 2020
17 Mar 2026, 12:42
Investments satisfaction zero out 10
Not satisfied to wait for weeks just to get a detailed statement Going rounds and rounds with endless explanations Funds not accumulated on investment account This shows they aren’t ready to handle investments ,how do you expect customers to track savings goal ? Not happy
Helpful (0)
|Replies (0)SL
Siyabonga L
1 reviews | Active since Jan 2020
17 Mar 2026, 12:42
Investments satisfaction zero out 10
Not satisfied to wait for weeks just to get a detailed statement Going rounds and rounds with endless explanations Funds not accumulated on investment account This shows they aren’t ready to handle investments ,how do you expect customers to track savings goal ? Not happy
0
Replies (0)W
Wilheminah
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
Excellent assistance from Mr
Excellent assistance from Mr. Mpepu Molefe Kroonstad branch resolving my complaint.
Helpful (0)
|Replies (0)W
Wilheminah
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
Excellent assistance from Mr
Excellent assistance from Mr. Mpepu Molefe Kroonstad branch resolving my complaint.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:21
Refund
Hellopeter, can you kindly help me again to get my refund again, metropolitan has deducted money again on my payslip after I canceled the policy. This is so frustrating because I canceled the policy in January but they still deducting. My policy number is ME000199231 n ME000199232, can I get a refund and most important they must stop deducting I asked them to stop since the 11 January 2026.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:21
Refund
Hellopeter, can you kindly help me again to get my refund again, metropolitan has deducted money again on my payslip after I canceled the policy. This is so frustrating because I canceled the policy in January but they still deducting. My policy number is ME000199231 n ME000199232, can I get a refund and most important they must stop deducting I asked them to stop since the 11 January 2026.
0
Replies (0)BP
Bonginkosi P
1 reviews | Active since Jan 2020
14 Mar 2026, 14:15
Bad TAT
They have no sense of urgency and see no need to escalation
Helpful (0)
|Replies (0)BP
Bonginkosi P
1 reviews | Active since Jan 2020
14 Mar 2026, 14:15
Bad TAT
They have no sense of urgency and see no need to escalation
0
Replies (0)AR
ADIVHAHO R
1 reviews | Active since Jan 2020
14 Mar 2026, 03:27
Cancellation of annual increase
In February I wrote the below email requesting assistance. On the 10th of February I received an SMS indicating that Angelie Mohawule has been allocated and enquiry and I will get a call. To my surprise no one has called me, and for the month of March R403.34 is going to be deducted from my payslip as I have already received my payslip. Am I going to get the refunds for all this debits? Because I will appreciate if the difference from last year can be refunded as I did indicate that I do not want an annual increase.
Helpful (0)
|Replies (0)AR
ADIVHAHO R
1 reviews | Active since Jan 2020
14 Mar 2026, 03:27
Cancellation of annual increase
In February I wrote the below email requesting assistance. On the 10th of February I received an SMS indicating that Angelie Mohawule has been allocated and enquiry and I will get a call. To my surprise no one has called me, and for the month of March R403.34 is going to be deducted from my payslip as I have already received my payslip. Am I going to get the refunds for all this debits? Because I will appreciate if the difference from last year can be refunded as I did indicate that I do not want an annual increase.
0
Replies (0)K