Active since Jun 2016
57
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57 reviews4 months ago
Fails to deliver my package, makes me wait the entire day, can't explain their failure
I ordered a package from Amazon and got both an email confirmation and an SMS stating the package would be delivered on 17 December. I then took a day off my busy schedule and was at the delivery address all day. My phone was with me all day. At no point did DPD Laser either a) ring the doorbell or b) try to phone me. There were no missed calls on my phone. Then, after waiting the entire day, I got a notification that they had been unsuccessful in delivering my parcel (no kidding!) The call center put the phone down in my ear twice, after I queried this, and they could offer no reasonable explanation for their failure to delivery my package.
0 replies
7 months ago
Loathsome filth processing unauthorized upgrades and committing identity theft
This gang of miscreants processed an unauthorized Vodacom upgrade, without my permission. I would never have picked this up had I not gone to a Vodacom store fore something else. This ******* scheme has been going on for years, judging by the other reviews. When is Vodacom going to act and shut these filth down? They are clearly loathsome vermin who process ******* upgrades and belong in orange overalls
0 replies
7 months ago
Lekkerslaap reneges on its own written confirmation of availability
I attempted to book accommodation in Dullstroom, Mpumalanga, at a place called Salt and Pepper Unit 2, on 3 September, on the Lekkerslaap website. I received a written confirmation from Lekkerslaap that the accommodation was available for my chosen dates via Whatsapp. Note: Lekkerslaap CONFIRMED the availability IN WRITING. Later on the same day, when I wanted to make the payment, suddenly I couldn't. I contacted Lekkerslaap's support via email, only to be told that the unit was allegedly no longer available. This directly contradicted the written proof, from Lekkerslaap itself, that it was in fact available. And really, almost 4 months before the booking date, suddenly it became unavailable, in spite of me receiving WRITTEN proof that it was available? Pull my other leg! I then emailed the written proof from Whatsapp to Lekkerslaap, demanding an explanation for their pathetic so-called service, and, needless to say, no response received to my second email. One cannot trust this booking service - their so-called systems seem to be chaotic and unreliable. Their first email response was deliberately disingenuous - I had received written proof of the venue being available, so to attempt to tell me it suddenly wasn't, is just a plain lie, and totally contradicted their WRITTEN confirmation that the venue was available. I have not received any satisfactory explanation for this chaotic and contradictory state of affairs from Lekkerslaap, leading me to think it's yet another company with amateur-hour management and chaotic systems.
159 replies
7 months ago
Lekkerslaap reneges on written confirmation of booking availability
I attempted to book accommodation in Dullstroom, Mpumalanga, at a place called Salt and Pepper Unit 2, on 3 September, on the Lekkerslaap website. I received a written confirmation that the accommodation was available for my chosen dates via Whatsapp. Later on the same day, when I wanted to make the payment, suddenly I couldn't. I contacted Lekkerslaap's support via email, only to be told that the unit was allegedly no longer available. This directly contradicted the written proof that it was in fact available. And really, almost 4 months before the booking date, suddenly it became unavailable, in spite of me receiving WRITTEN proof that it was available? Pull my other leg! I then emailed the written proof from Whatsapp to Lekkerslaap, demanding an explanation for their pathetic so-called service, and, needless to say, no response received to my second email. One cannot trust this booking service - their so-called systems seem to be chaotic and unreliable. Their first email response was ********* and deliberately disingenuous - I had received written proof of the venue being available, so to attempt to tell me it wasn't, is just a plain lie.
0 replies
11 months ago
Double, *****ulent deduction from my bank account
MTN deducted my monthly debit order twice from my FNB account. No way of contacting them via email.
0 replies
11 months ago
Unprofessional attitude from sales staff at Midstream warehouse
We were interested in a SUV at the Midstream warehouse. I phoned Webuycars in the week before we went there, to formally arrange a test drive, but were told we could just arrive and ask for a test drive. When we arrived there on Saturday, 24 May at around 12pm, the so-called help desk were seemingly more interested in eating their hamburger than in assisting us. Eventually, after fobbing us off to a junior assistant, we were told that the manager is "skeptical" of test drives for higher-value vehicles. And, to our astonishment, we would have to be pre-approved for finance. Now this is as absurd of not allowing a potential home buyer into a show house unless he's got a bond already. I have bought several cars in my lifetime, and never in my life have I seen such disrespect and such unprofessional staff. Now FYI to the sales staff: we were casually dressed, but I personally drive a BMW worth more than R1m, so the person accompanying me can actually afford the vehicle, the condescending attitude of the salesmen notwithstanding. But, OK, lesson learnt. We'll just go to a proper dealer next time, where the salesmen aren't amateurs and disrespectful.
116 replies
12 months ago
No response from Sanlam Trust, after multiple calls and emails
Sanlam Trust in Lynnwood, Pretoria, was the executor of my late wife's estate in 2017. I now need some documentation regarding the estate from Sanlam. The original executor has seemingly resigned, but it is now impossible for me to get hold of Sanlam. Their numbers of their Lynnwood office, which are on the internet, don't work. How amateurish - a large company that cannot be contacted. I then phoned their general call center and was promised via email that somebody from the correct department would contact me. More than a week later, nobody has bothered to do so. I then lodged a complaint on Sanlam's website, 3 days ago, also no response, needless to say. They were extremely keen to handle the estate when they could get fat fees from the estate, but today, they simply do not respond. I would advise anybody who is considering Sanlam Trust's services, to steer well clear. To say their utter lack of service is execrable, would be to insult fecal matter.
116 replies
14 months ago
Absurdly long delivery time for a couch - 3 months
We ordered a couch early January 2025. It is now mid-February, still no couch. They promised us to keep us up to date. Now, after us having to phone them, we get told only middle to end March. Really????? THREE MONTHS???????? Did they have to plant the trees first for the wood? This was not what we were told when we bought it by the Centurion branch, who said it would take one month. If you are considering buying a counch from them, and you are over 50 years of age, maybe your heirs will get the couch because the chances are good you'll never see it in your lifetime.
0 replies
15 months ago
Virseker promises payout but agent not telling the truth - no payout forthcoming
I had a claim for a burst geyser. After the *********** plumbers, who were nominated by Virseker, refused to fix the problem, I was told to do it myself and that Virseker would pay out a cash settlement. So, I had to pay for a new geyser and my own plumbers, out of my own pocket. I was promised, in a recorded call, on Friday, 24 January, that I would receive a cash payment, as this was an emergency. The agent I spoke to was called Antonio and the call was around 4pm on Friday, 24 January. By Tuesday, 28 January, after being forced to pay for the new geyser and the plumbers out of my own pocket, I had received no payment from Virseker. I then phoned them again, after having to phone them multiple times last week, and was told that Antonio was not telling the truth. He had not submitted the payment and I would now have to wait. This is unacceptable. I would like 2 things: 1. An explanation about the untruthful promise of a quick payout. 2. A firm date when I can expect a payout.
106 replies
15 months ago
Misleading delivery time promised, suddenly doubles, leaving us without furniture
We ordered a new couch to replace our existing couches. We gave the old couches away to needy people. At the time of ordering the new couch, we were led to understand that the manufacturing would take 3 weeks by both the Centurion and Atterbury Value Mart outlets of Coricraft, followed by a 5 day delivery period. Let's call it a month, and so we organized the collection of the old couches based on this understanding. However, after hearing nothing from Coricraft, then suddenly the manufacturing time changed to 2 months, plus another 10 days for delivery, from Cape Town. From end of January, it's now end of February and more probably March only. Well thank you very much for this, Coricraft. If we were told the truth, we'd never have ordered the couch, as 2 months plus is just absurd in the time of next-day deliveries from the likes of Amazon. Were you going to plant the ****** trees first? Where are we supposed to sit in the meantime? On the ground? Kindly stop misleading your customers, as we will be sure to tell all our friends and family about this experience.
106 replies
Review Distribution
5 Star
1 (1.7543859649122806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
56 (98.24561403508773%)