Lekkeslaap.co.za
Verified Business
Lekkeslaap.co.za
Verified Business
129 Reviews (last 12 months)
Responds in 3 hours 60 min
AI Review Summary
Based on recent customer reviews, Lekkeslaap.co.za earns strong loyalty from repeat customers who praise its user-friendly platform, responsive agents, and reliable accommodation listings. However, a recurring pattern of booking failures, double payments, misleading listings, and poor complaint resolution significantly undermines trust for a notable segment of customers. Customer Service & Travel Expertise (3.9) is a clear strength, while Refunds, Pricing & Value (2.8) and Communication & Complaint Resolution (3.0) represent areas needing improvement.
Top Strengths:
- •Customer Service & Travel Expertise: Named agents like Megan, Nazly, Johane, and Anke are repeatedly praised for going the extra mile. Repeat customers describe consultants as friendly, professional, and personally invested in finding solutions.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#4Ranked In Hotels & Accommodation
4 hoursAverage Time To Reply
60 NPSRecommended: Very Likely
Replied to 82% of negative reviews
Typically takes less than 3 hours 3 min to reply
TrustIndex
0
Score
Ranking
#4
in Hotels & Accommodation
Avg Reply
4 hours
NPS Score
60
Recommended: Very Likely
Replied to 82% of negative reviews
Typically takes less than 3 hours 3 min to reply
Review Distribution
3.4|129 Reviews
May '25 - Apr '26
5(56%)
4(3.5%)
3(0.9%)
2(2.6%)
1(37.1%)
5(56%)
4(3.5%)
3(0.9%)
2(2.6%)
1(37.1%)
Recent reviews (129)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
ML
Michelle L
1 reviews | Active since Jan 2020
18 Mar 2026, 08:37
Trustworthy Site and Agents
Excellent, user-friendly website with regular updates and no hidden costs or agendas
Helpful (0)
|Replies (0)ML
Michelle L
1 reviews | Active since Jan 2020
18 Mar 2026, 08:37
Trustworthy Site and Agents
Excellent, user-friendly website with regular updates and no hidden costs or agendas
0
Replies (0)A
Adele
1 reviews | Active since Jan 2020
16 Mar 2026, 08:54
Positive experience
Easy to book. Emails from booking agent and hosts had clear instructions. Queries dealt with quickly and efficiently. Accommodation was as advertised, clean and welcoming, and hosts were excellent. Pet friendly. Will use them again.
Helpful (0)
|Replies (0)A
Adele
1 reviews | Active since Jan 2020
16 Mar 2026, 08:54
Positive experience
Easy to book. Emails from booking agent and hosts had clear instructions. Queries dealt with quickly and efficiently. Accommodation was as advertised, clean and welcoming, and hosts were excellent. Pet friendly. Will use them again.
0
Replies (0)HS
Hendrik S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:36
Best travel partner in SA
After having a bit of a difficult experience about a year ago when our accommodation canceled the day before we were supposed to book into said accommodation close to the Kruger, the swift assistance from the Lekkeslaap team ensured that we still had somewhere to sleep when we got to the area (traveled from PTA to the Kruger). Today after a really bad experience with another platform which won't be named, I can comfortably say that Lekkeslaap is the best option when looking at accommodation options since they actually care to help you, the only sad thing I have to say is that there is no international partners yet. It might never be an option or might be somewhere in the future but this does not change my overall review. I will always use Lekkeslaap when booking in SA
Helpful (0)
|Replies (0)HS
Hendrik S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:36
Best travel partner in SA
After having a bit of a difficult experience about a year ago when our accommodation canceled the day before we were supposed to book into said accommodation close to the Kruger, the swift assistance from the Lekkeslaap team ensured that we still had somewhere to sleep when we got to the area (traveled from PTA to the Kruger). Today after a really bad experience with another platform which won't be named, I can comfortably say that Lekkeslaap is the best option when looking at accommodation options since they actually care to help you, the only sad thing I have to say is that there is no international partners yet. It might never be an option or might be somewhere in the future but this does not change my overall review. I will always use Lekkeslaap when booking in SA
0
Replies (0)cS
carla S
1 reviews | Active since Jan 2020
12 Mar 2026, 08:01
Bad experience and not getting any feedback on this matter. Going for months now
Very bad experience with lekker slaap. We booked a place it was double booked. We asked for alternative dates. Unfortunately none of the dates was working for our group of people that booked the accommodation. After several of months not receiving a refund. And constantly following up on the refund we only get mails back stating that this has been escalated and still waiting on feedback from the account department. After banking statements that have been sent. Still no refund in my account. Still just mails going back and forth back and forth. With the same reply sorry for the inconvenience and we will get back to you. This is really not how a company should treat any one. Still no refund. I am really not happy with this service or this company
Helpful (0)
|Replies (0)cS
carla S
1 reviews | Active since Jan 2020
12 Mar 2026, 08:01
Bad experience and not getting any feedback on this matter. Going for months now
Very bad experience with lekker slaap. We booked a place it was double booked. We asked for alternative dates. Unfortunately none of the dates was working for our group of people that booked the accommodation. After several of months not receiving a refund. And constantly following up on the refund we only get mails back stating that this has been escalated and still waiting on feedback from the account department. After banking statements that have been sent. Still no refund in my account. Still just mails going back and forth back and forth. With the same reply sorry for the inconvenience and we will get back to you. This is really not how a company should treat any one. Still no refund. I am really not happy with this service or this company
0
Replies (0)AR
Anina R
1 reviews | Active since Jan 2020
9 Mar 2026, 13:40
Guesthouse owners please skip this one!
Guesthouse owners please skip this one, they are only after your money and don't give a damn! Can the CEO of this company please explain to his employees that their salaries is not paid by the paying guests, but by die guesthouse owners that give up 15% +VAT. Before asking questions they thread you with deactivation.
Helpful (0)
|Replies (0)AR
Anina R
1 reviews | Active since Jan 2020
9 Mar 2026, 13:40
Guesthouse owners please skip this one!
Guesthouse owners please skip this one, they are only after your money and don't give a damn! Can the CEO of this company please explain to his employees that their salaries is not paid by the paying guests, but by die guesthouse owners that give up 15% +VAT. Before asking questions they thread you with deactivation.
0
Replies (0)D&DK
Desre & Derick Kruger
1 reviews | Active since Jan 2020
9 Mar 2026, 08:27
Dankie Lekkeslaap another memory made
A place that matches its description and promises. Always helping to make memories. Went to Parys to celebrate a birthday; you made to accommodation memorable and comfortable. What you see on your site is what you get, nothing hidden, gives me peace of mind if I book through Lekkeslaap I know it will be a Lekke time
Helpful (0)
|Replies (0)D&DK
Desre & Derick Kruger
1 reviews | Active since Jan 2020
9 Mar 2026, 08:27
Dankie Lekkeslaap another memory made
A place that matches its description and promises. Always helping to make memories. Went to Parys to celebrate a birthday; you made to accommodation memorable and comfortable. What you see on your site is what you get, nothing hidden, gives me peace of mind if I book through Lekkeslaap I know it will be a Lekke time
0
Replies (0)SA
NM
Nkele M
1 reviews | Active since Jan 2020
24 Feb 2026, 14:34
Best online travel agent!!!!!
Travelled to the Eastern Cape and Northern Cape for work and at some point made errors or duplicated travel due to the amount of travel. At some point my colleague and I were caught in a situation where we had no accommodation for the night after work, and for some reason accommodation was hard to find. Lekkeslaap agents made sure they stayed in touch while searching even in the middle of nowhere, where we struggled with network connection. They didn't give up on keeping in touch and kept giving us accommodation options until we found one that was the best suitable under the circumstances. I was sold and will be using their services for travel going forward.
Helpful (0)
|Replies (0)NM
Nkele M
1 reviews | Active since Jan 2020
24 Feb 2026, 14:34
Best online travel agent!!!!!
Travelled to the Eastern Cape and Northern Cape for work and at some point made errors or duplicated travel due to the amount of travel. At some point my colleague and I were caught in a situation where we had no accommodation for the night after work, and for some reason accommodation was hard to find. Lekkeslaap agents made sure they stayed in touch while searching even in the middle of nowhere, where we struggled with network connection. They didn't give up on keeping in touch and kept giving us accommodation options until we found one that was the best suitable under the circumstances. I was sold and will be using their services for travel going forward.
0
Replies (0)