Pentravel
Verified Business
Pentravel
Verified Business
267 Reviews (last 12 months)
Responds in 6 hours 46 min
AI Review Summary
Based on recent customer reviews, Pentravel delivers an overwhelmingly positive customer experience driven by deeply personalised service from named travel consultants. Customers consistently praise the professionalism, patience, and expertise of individual agents who build tailored travel experiences. While the vast majority of reviews are glowing, a small but notable pattern of serious booking errors and poor complaint resolution surfaces in negative feedback, particularly around international travel arrangements.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Kristie, Bianca, Angelique, Sasha, and Ana receive repeated praise for patience, warmth, professionalism, and genuinely personalised travel guidance that makes customers feel cared for and confident.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Travel Agencies
6 hours 46 minutesAverage Time To Reply
91 NPSRecommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 4 hours 35 min to reply
TrustIndex
0
Score
Ranking
#2
in Travel Agencies
Avg Reply
6 hours 46 minutes
NPS Score
91
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 4 hours 35 min to reply
Review Distribution
4.9|267 Reviews
May '25 - Apr '26
5(96.8%)
4(1.6%)
3(0%)
2(0%)
1(1.6%)
5(96.8%)
4(1.6%)
3(0%)
2(0%)
1(1.6%)
Recent reviews (267)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 11:15
Jaime at Pentrevel the best service
Jaime from Tygervalley was an absolute star!!! She is friendly, patient and fast. I received quotes from a lot of travel agencies, but I chose Pentravel because of Jaime. I was up and down and everywhere to get the best rate. She went out of her way to accomodate me and stayed friendly and patient. 100 stars to her!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 11:15
Jaime at Pentrevel the best service
Jaime from Tygervalley was an absolute star!!! She is friendly, patient and fast. I received quotes from a lot of travel agencies, but I chose Pentravel because of Jaime. I was up and down and everywhere to get the best rate. She went out of her way to accomodate me and stayed friendly and patient. 100 stars to her!!
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Replies (0)MR
Marichelle R
1 reviews | Active since Jan 2020
3 Mar 2026, 07:32
Exceptional Service from Pentravel!
We had the absolute best experience working with our travel agent from Pentravel. From the very beginning, everything was handled with professionalism, efficiency, and genuine care. Every question we had was answered promptly, and no detail was overlooked. Planning a trip can sometimes feel overwhelming, but she made the entire process seamless and stress-free. It truly felt like she had our best interests at heart the whole time. Her recommendations were thoughtful, well-explained, and perfectly suited to what we were looking for. We felt completely confident and supported throughout the booking process. Thank you for going above and beyond — we are so grateful and will definitely be using Pentravel again in the future! Highly recommend 👏✈️
Helpful (0)
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Marichelle R
1 reviews | Active since Jan 2020
3 Mar 2026, 07:32
Exceptional Service from Pentravel!
We had the absolute best experience working with our travel agent from Pentravel. From the very beginning, everything was handled with professionalism, efficiency, and genuine care. Every question we had was answered promptly, and no detail was overlooked. Planning a trip can sometimes feel overwhelming, but she made the entire process seamless and stress-free. It truly felt like she had our best interests at heart the whole time. Her recommendations were thoughtful, well-explained, and perfectly suited to what we were looking for. We felt completely confident and supported throughout the booking process. Thank you for going above and beyond — we are so grateful and will definitely be using Pentravel again in the future! Highly recommend 👏✈️
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Louise
1 reviews | Active since Jan 2020
28 Feb 2026, 10:09
Greetings Heika from Pentravel Brooklyn has been absolutely brilliant in handling not only me but also my travel plans
Greetings Heika from Pentravel Brooklyn has been absolutely brilliant in handling not only me but also my travel plans. Her patients, kindness and knowledge had been outstanding. It’s not my 1st dealings with the Pentravel. Thanks so very much Heike, until next time 😉💐 Regards Louise Murphy
Helpful (0)
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Louise
1 reviews | Active since Jan 2020
28 Feb 2026, 10:09
Greetings Heika from Pentravel Brooklyn has been absolutely brilliant in handling not only me but also my travel plans
Greetings Heika from Pentravel Brooklyn has been absolutely brilliant in handling not only me but also my travel plans. Her patients, kindness and knowledge had been outstanding. It’s not my 1st dealings with the Pentravel. Thanks so very much Heike, until next time 😉💐 Regards Louise Murphy
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Yugeshnee M
1 reviews | Active since Jan 2020
22 Feb 2026, 15:24
Great service
Thanks to Monica Claassen for patiently assisting me with booking my holiday and tours. Great service!
Helpful (0)
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Yugeshnee M
1 reviews | Active since Jan 2020
22 Feb 2026, 15:24
Great service
Thanks to Monica Claassen for patiently assisting me with booking my holiday and tours. Great service!
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Ancia N
1 reviews | Active since Jan 2020
22 Feb 2026, 09:49
Pentravel - Maggie Baartman Travel agent
We had the most incredible experience booking our Europe trip thanks to Maggie from Pentravel! From the very beginning, she assisted my husband and me with absolutely everything — flights, accommodation, advice, travel tips, and all the small details that make a big difference. Maggie was professional, patient, and always quick to respond. She made the entire planning process stress-free and exciting. Traveling overseas can feel overwhelming, but she handled it with such care and efficiency that we felt completely confident every step of the way. Our Europe trip was seamless and unforgettable, and we truly couldn’t have done it without her expertise and dedication. If you’re planning a trip, I highly recommend Maggie — she delivers nothing less than 5-star service! ✨✈️
Helpful (0)
|Replies (0)AN
Ancia N
1 reviews | Active since Jan 2020
22 Feb 2026, 09:49
Pentravel - Maggie Baartman Travel agent
We had the most incredible experience booking our Europe trip thanks to Maggie from Pentravel! From the very beginning, she assisted my husband and me with absolutely everything — flights, accommodation, advice, travel tips, and all the small details that make a big difference. Maggie was professional, patient, and always quick to respond. She made the entire planning process stress-free and exciting. Traveling overseas can feel overwhelming, but she handled it with such care and efficiency that we felt completely confident every step of the way. Our Europe trip was seamless and unforgettable, and we truly couldn’t have done it without her expertise and dedication. If you’re planning a trip, I highly recommend Maggie — she delivers nothing less than 5-star service! ✨✈️
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