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Pentravel
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pentravel consistently delivers exceptional, personalised travel planning across its branch network. Customers repeatedly name specific consultants who go above and beyond, handle complex itineraries, and provide reassurance during disruptions. Booking processes are seamless, communication is proactive, and travellers feel genuinely cared for from initial quote through to post-trip follow-up. A small number of isolated incidents involve booking errors and refund disputes.
TrustIndex
10
Perfect Score
Ranking
#1
in Travel Agencies
NPS Score
90
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Pentravel consistently delivers exceptional, personalised travel planning across its branch network. Customers repeatedly name specific consultants who go above and beyond, handle complex itineraries, and provide reassurance during disruptions. Booking processes are seamless, communication is proactive, and travellers feel genuinely cared for from initial quote through to post-trip follow-up. A small number of isolated incidents involve booking errors and refund disputes.
Pentravel's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.8). Named consultants like Kristie, Jeahan, Ana, Mohita, Bianca, Sasha and Kayla are repeatedly praised for warmth, knowledge, patience and tailoring trips to individual needs, including senior travellers and first-time flyers.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Amy de Beer from Pentravel Brooklyn was my agent and made amazing suggestions regarding my travel to Greece! Her services are absolutely excellent! Thanks so much for very professional and effective services
1 reviews | Active since Jan 2020
Amy de Beer from Pentravel Brooklyn was my agent and made amazing suggestions regarding my travel to Greece! Her services are absolutely excellent! Thanks so much for very professional and effective services
1 reviews | Active since Jan 2020
Thank you, Lopang, for the exceptional service in booking my upcoming birthday trip. You made the whole process seamless and exciting, making me feel like I was already on the adventure. Now all that’s left is the real experience. I’ll definitely be booking another trip with you again soon.
1 reviews | Active since Jan 2020
Thank you, Lopang, for the exceptional service in booking my upcoming birthday trip. You made the whole process seamless and exciting, making me feel like I was already on the adventure. Now all that’s left is the real experience. I’ll definitely be booking another trip with you again soon.
1 reviews | Active since Jan 2020
As a first time family overseas holiday, we decided to make use of PenTravel, recommended to us by friends. At the start I was skeptical about the whole thing. I nevertheless went ahead and I must say, I was pleasantly surprised. I dealt with Kristie at their Cape Town branch and her professionalism and support was awesome. She sorted out everything, from accommodation, to flights and everything within a week from us deciding where we were going to go. Thank you so much for the awesome service.
1 reviews | Active since Jan 2020
As a first time family overseas holiday, we decided to make use of PenTravel, recommended to us by friends. At the start I was skeptical about the whole thing. I nevertheless went ahead and I must say, I was pleasantly surprised. I dealt with Kristie at their Cape Town branch and her professionalism and support was awesome. She sorted out everything, from accommodation, to flights and everything within a week from us deciding where we were going to go. Thank you so much for the awesome service.
1 reviews | Active since Jan 2020
Jessica Govender of Pentravel La Lucia is a very professional and a well knowledged consultant. She goes the extra mile to source the best deals. We have been dealing with her for a few years now and find her to be very passionate about her job. We have been extremely happy with her service.
1 reviews | Active since Jan 2020
Jessica Govender of Pentravel La Lucia is a very professional and a well knowledged consultant. She goes the extra mile to source the best deals. We have been dealing with her for a few years now and find her to be very passionate about her job. We have been extremely happy with her service.
1 reviews | Active since Jan 2020
A big thank you to Elmarie Pretorius @ Pentravel Cresta for always assisting us with our trips. Thank you for always going above & beyond for us. Your excellent service, dedication & willingness to assist are truly appreciated. We are grateful for all your effort in making our travels so special. Paradise Beach in Zanzibar was truly an amazing & memorable experience. The staff were friendly, and the resort & rooms were clean and well maintained. The food was good, and we especially loved the beachfront pool and the stunning sky bar built out in the sea. It truly made the experience even more special.
1 reviews | Active since Jan 2020
A big thank you to Elmarie Pretorius @ Pentravel Cresta for always assisting us with our trips. Thank you for always going above & beyond for us. Your excellent service, dedication & willingness to assist are truly appreciated. We are grateful for all your effort in making our travels so special. Paradise Beach in Zanzibar was truly an amazing & memorable experience. The staff were friendly, and the resort & rooms were clean and well maintained. The food was good, and we especially loved the beachfront pool and the stunning sky bar built out in the sea. It truly made the experience even more special.
1 reviews | Active since Jan 2020
Using Jessica Norris from start to finish, communication was smooth, clear, and professional, which made the whole process stress-free and easy. Jessica was always helpful, efficient, and quick to assist with everything we needed. We are truly happy with the service we received and will definitely be using her again for future bookings. Highly recommended!
1 reviews | Active since Jan 2020
Using Jessica Norris from start to finish, communication was smooth, clear, and professional, which made the whole process stress-free and easy. Jessica was always helpful, efficient, and quick to assist with everything we needed. We are truly happy with the service we received and will definitely be using her again for future bookings. Highly recommended!
1 reviews | Active since Jan 2020
I have been fortunate enough to have to have been helped on my travel adventures with Nadia Bishop for 3 years now. Nadia is always polite, courteous and professional. I have been very happy with Nadia's customer service. Thank you
1 reviews | Active since Jan 2020
I have been fortunate enough to have to have been helped on my travel adventures with Nadia Bishop for 3 years now. Nadia is always polite, courteous and professional. I have been very happy with Nadia's customer service. Thank you
Pentravel scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.8); their weakest is Refunds & Pricing (4.5). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.6). How is the AI Score calculated? →
Pentravel has a TrustIndex of 10 out of 10 on Hellopeter, based on 286 reviews in the last 12 months. Hellopeter has tracked Pentravel across 1,692 total reviews. How is the TrustIndex calculated? →