AllLife
Verified Business
AI Review Summary
Based on recent customer reviews, AllLife delivers a strongly positive customer experience driven by its consultants' warmth, patience, and professionalism. Agent Quality scores highest, with customers consistently naming individual agents and praising their empathy and dedication. However, recurring complaints about unauthorised debits after cancellation and poor email responsiveness pull down pricing transparency and communication scores noticeably.
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly praise named consultants for friendliness, patience, and going above and beyond. Words like 'amazing,' 'star,' and 'excellent' appear frequently across hundreds of reviews.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.8Trustindex Rating
#11Ranked In Life Insurance
8 hours 48 minutesAverage Time To Reply
58 NPSRecommended: Very Likely
Replied to 67% of negative reviews
Typically takes less than 8 hours 48 min to reply
TrustIndex
6.8
Score
Ranking
#11
in Life Insurance
Avg Reply
8 hours 48 minutes
NPS Score
58
Recommended: Very Likely
Replied to 67% of negative reviews
Typically takes less than 8 hours 48 min to reply
Review Distribution
4.8|4,542 Reviews
May '25 - Apr '26
5(92%)
4(4.7%)
3(0.5%)
2(0.4%)
1(2.4%)
5(92%)
4(4.7%)
3(0.5%)
2(0.4%)
1(2.4%)
Recent reviews (4,542)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
M
Mafane
1 reviews | Active since Jan 2020
19 Mar 2026, 07:45
Hi AllLife***** Nhlanhla thanks for the great service I've received from you,it was lovely interacting with you
Hi AllLife***** Nhlanhla thanks for the great service I've received from you,it was lovely interacting with you.I will always recommend AllLife to my colleagues, family and the people I know.Thanks once again 🙏🏽
Helpful (0)
|Replies (0)M
Mafane
1 reviews | Active since Jan 2020
19 Mar 2026, 07:45
Hi AllLife***** Nhlanhla thanks for the great service I've received from you,it was lovely interacting with you
Hi AllLife***** Nhlanhla thanks for the great service I've received from you,it was lovely interacting with you.I will always recommend AllLife to my colleagues, family and the people I know.Thanks once again 🙏🏽
0
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Professor M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:09
I was being helped b...
I was being helped by Michelle Ndlovu she was very humble and polite and I'm very satisfied by her behavior.
Helpful (0)
|Replies (0)PM
Professor M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:09
I was being helped b...
I was being helped by Michelle Ndlovu she was very humble and polite and I'm very satisfied by her behavior.
0
Replies (0)C