DF
Doves Funerals and Insurance
Verified Business
DF
AI Review Summary
Based on recent customer reviews, Doves Funerals and Insurance is facing significant customer dissatisfaction, with grieving families consistently reporting frustrations around claim processing, policy disputes, and administrative errors on death certificates. A recurring theme is poor communication, with customers mentioning ignored emails, unanswered calls, and unresponsive agents during emotionally difficult times. Many long-standing policyholders express disappointment over debit order inconsistencies, lapsed policies, and unexpected payout shortfalls. Amidst these concerns, isolated positive feedback highlights individual staff members at certain branches who demonstrate professionalism, empathy, and attentive service when assisting bereaved families.
Performance(last 12 months):
TrustIndex
2.8
Ranking
#236
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 13:14
FUNERAL INSURANCE
Good day I Like to log the formal complaint with doves funeral cover that in 2023 we visited one of their branches in Groblersdal to make the insurance claim but we were told that my late uncle(Simon Matlala) was never part of my family funeral policy. yesterday when I called & ask for the copy of the policy certificate only to find out that my uncle was & still covered by dove & they still deducting premium from my bank account, dove must reimburse my claim as per sign mandate & refund all my premium from 2023 with immediate effect. because we where told wrong information & we had to paid cash to prepare for my uncle's funeral. dove must paid out the insurance packet for my uncle & reimbursed my mother all the money they stole from her since 2023.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 13:14
FUNERAL INSURANCE
Good day I Like to log the formal complaint with doves funeral cover that in 2023 we visited one of their branches in Groblersdal to make the insurance claim but we were told that my late uncle(Simon Matlala) was never part of my family funeral policy. yesterday when I called & ask for the copy of the policy certificate only to find out that my uncle was & still covered by dove & they still deducting premium from my bank account, dove must reimburse my claim as per sign mandate & refund all my premium from 2023 with immediate effect. because we where told wrong information & we had to paid cash to prepare for my uncle's funeral. dove must paid out the insurance packet for my uncle & reimbursed my mother all the money they stole from her since 2023.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 16:57
Doves funerals not to be trusted
I am very dissapointed. My Mother (Petronell Susanna van Jaarsveld) passed away on the 5th of January 2026. The one policy paid out but there is still another outstanding policy (1740006921/7), outstanding until today. Funeral no: F0355515 Invoice no: 10398368 I also would like to mention that the date of her death on your invoice is incorrect????? I have actually reacehed the point where I don't want to query anymore because it doesn't help. I am also dissapointed because we had to pay for a hole package regarding her cremation all thou we did not make use of everything?????? and then there is still the outstanding policy?????? Does Doves really think that I am going to leave this issue just to go away???? well a am not going to let it happen!!!!!!!!! Please resolve this outstanding policy, otherwise I will go to the police to open a case of theft and then I will give my laywer instructions with all the details. Once again I am very dissapointed and I will defenetly not recoment this funeral service to anyone.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 16:57
Doves funerals not to be trusted
I am very dissapointed. My Mother (Petronell Susanna van Jaarsveld) passed away on the 5th of January 2026. The one policy paid out but there is still another outstanding policy (1740006921/7), outstanding until today. Funeral no: F0355515 Invoice no: 10398368 I also would like to mention that the date of her death on your invoice is incorrect????? I have actually reacehed the point where I don't want to query anymore because it doesn't help. I am also dissapointed because we had to pay for a hole package regarding her cremation all thou we did not make use of everything?????? and then there is still the outstanding policy?????? Does Doves really think that I am going to leave this issue just to go away???? well a am not going to let it happen!!!!!!!!! Please resolve this outstanding policy, otherwise I will go to the police to open a case of theft and then I will give my laywer instructions with all the details. Once again I am very dissapointed and I will defenetly not recoment this funeral service to anyone.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:19
inconsistency debiting
My name is Jacqueline Maluleke, i have a policy with which i arranged a debit order with them. They keep debitting inconsistence premium amount. i questioned them, trying to fix it and they were rude and said they don't know why. Last month, my dad passed away. I claimed they wanted me to pay for the shortfall when I claimed. I've paid it, but this month they continue debiting the wrong premium amount. Could they be a ****?
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:19
inconsistency debiting
My name is Jacqueline Maluleke, i have a policy with which i arranged a debit order with them. They keep debitting inconsistence premium amount. i questioned them, trying to fix it and they were rude and said they don't know why. Last month, my dad passed away. I claimed they wanted me to pay for the shortfall when I claimed. I've paid it, but this month they continue debiting the wrong premium amount. Could they be a ****?
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 05:50
Poor service and communication
A claim was submitted to Nelsons Funeral service and we were informed that the claim had been paid. To date no payment has been received. When contacting them there is no answer from the telephone and the agent we used to do the claim is now not responding to any calls or messages sent to him.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 05:50
Poor service and communication
A claim was submitted to Nelsons Funeral service and we were informed that the claim had been paid. To date no payment has been received. When contacting them there is no answer from the telephone and the agent we used to do the claim is now not responding to any calls or messages sent to him.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 10:34
Doves *****ing employees provident contributions
I am so disappointed in Doves. My brother Mr Luthando Mpofu who worked as a Branch Manager in the Mdantsane Branch. He resigned in December however to date he still has not received his provident fund. He was informed by the investors that Doves hay outstanding contributions for October 2025 to December. He has been sending several emails to Management and HR at Doves but they are ignoring him. This is unacceptable Doves deducted the funds October to December but never paid it over to the investors. This in plain english is *****ing employees money Doves sort this matter out before I take it futher.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 10:34
Doves *****ing employees provident contributions
I am so disappointed in Doves. My brother Mr Luthando Mpofu who worked as a Branch Manager in the Mdantsane Branch. He resigned in December however to date he still has not received his provident fund. He was informed by the investors that Doves hay outstanding contributions for October 2025 to December. He has been sending several emails to Management and HR at Doves but they are ignoring him. This is unacceptable Doves deducted the funds October to December but never paid it over to the investors. This in plain english is *****ing employees money Doves sort this matter out before I take it futher.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 06:59
Dove is *****ing my money
My experience with Dove has been nothing short of frustrating and dissappointing especially regarding I have been using them for almost 11 years. I have realised that Dove has been deducting from account twice, at the beginning of the month and at the end of the month. I also realised that I have been paying for two policy at one branch which is funny because I only have one product with them. I spoke to someone named Kamogelo they were the one to make me aware of this. I have tried to contact them and no one has assisted me. Right now they ignore my calls when I try to contact them. Dove I want my money back as soon as possible. I will not accept this disgusting treatment anymore. I demand it back.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 06:59
Dove is *****ing my money
My experience with Dove has been nothing short of frustrating and dissappointing especially regarding I have been using them for almost 11 years. I have realised that Dove has been deducting from account twice, at the beginning of the month and at the end of the month. I also realised that I have been paying for two policy at one branch which is funny because I only have one product with them. I spoke to someone named Kamogelo they were the one to make me aware of this. I have tried to contact them and no one has assisted me. Right now they ignore my calls when I try to contact them. Dove I want my money back as soon as possible. I will not accept this disgusting treatment anymore. I demand it back.
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