Doves Funerals and Insurance
Verified Business
Doves Funerals and Insurance
Verified Business
31 Reviews (last 12 months)
Responds in 291 hours 39 min
AI Review Summary
Based on recent customer reviews, Doves Funerals and Insurance faces severe criticism across nearly every aspect of its service. Customers consistently report unresolved claims, delayed payouts, and incorrect billing with duplicate or inconsistent debit orders. Communication failures are a dominant theme, with calls ignored, emails unanswered, and staff described as unhelpful or rude. Administrative errors on death certificates and policy documents have caused significant financial and emotional distress. Several long-standing clients express deep betrayal after years of loyalty. One isolated positive review praised an empathetic staff member at the Plumstead branch.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
291 hours 39 minutesAverage Time To Reply
-95 NPSRecommended: Unlikely
Replied to 76% of negative reviews
Typically takes less than 314 hours 38 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
291 hours 39 minutes
NPS Score
-95
Recommended: Unlikely
Replied to 76% of negative reviews
Typically takes less than 314 hours 38 min to reply
Review Distribution
1.3|31 Reviews
May '25 - Apr '26
5(6.7%)
4(0%)
3(0%)
2(6.7%)
1(86.7%)
5(6.7%)
4(0%)
3(0%)
2(6.7%)
1(86.7%)
Frequently Asked Questions About Doves Funerals and Insurance
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
TH
JM
Jacqueline M
1 reviews | Active since Jan 2020
27 Feb 2026, 07:19
inconsistency debiting
My name is Jacqueline Maluleke, i have a policy with which i arranged a debit order with them. They keep debitting inconsistence premium amount. i questioned them, trying to fix it and they were rude and said they don't know why. Last month, my dad passed away. I claimed they wanted me to pay for the shortfall when I claimed. I've paid it, but this month they continue debiting the wrong premium amount. Could they be a ****?
Helpful (0)
|Replies (0)JM
Jacqueline M
1 reviews | Active since Jan 2020
27 Feb 2026, 07:19
inconsistency debiting
My name is Jacqueline Maluleke, i have a policy with which i arranged a debit order with them. They keep debitting inconsistence premium amount. i questioned them, trying to fix it and they were rude and said they don't know why. Last month, my dad passed away. I claimed they wanted me to pay for the shortfall when I claimed. I've paid it, but this month they continue debiting the wrong premium amount. Could they be a ****?
0
Replies (0)LG
Laren G
1 reviews | Active since Jan 2020
27 Feb 2026, 05:50
Poor service and communication
A claim was submitted to Nelsons Funeral service and we were informed that the claim had been paid. To date no payment has been received. When contacting them there is no answer from the telephone and the agent we used to do the claim is now not responding to any calls or messages sent to him.
Helpful (0)
|Replies (0)LG
Laren G
1 reviews | Active since Jan 2020
27 Feb 2026, 05:50
Poor service and communication
A claim was submitted to Nelsons Funeral service and we were informed that the claim had been paid. To date no payment has been received. When contacting them there is no answer from the telephone and the agent we used to do the claim is now not responding to any calls or messages sent to him.
0
Replies (0)NM
Nomphelo M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:34
Doves *****ing employees provident contributions
I am so disappointed in Doves. My brother Mr Luthando Mpofu who worked as a Branch Manager in the Mdantsane Branch. He resigned in December however to date he still has not received his provident fund. He was informed by the investors that Doves hay outstanding contributions for October 2025 to December. He has been sending several emails to Management and HR at Doves but they are ignoring him. This is unacceptable Doves deducted the funds October to December but never paid it over to the investors. This in plain english is *****ing employees money Doves sort this matter out before I take it futher.
Helpful (0)
|Replies (0)NM
Nomphelo M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:34
Doves *****ing employees provident contributions
I am so disappointed in Doves. My brother Mr Luthando Mpofu who worked as a Branch Manager in the Mdantsane Branch. He resigned in December however to date he still has not received his provident fund. He was informed by the investors that Doves hay outstanding contributions for October 2025 to December. He has been sending several emails to Management and HR at Doves but they are ignoring him. This is unacceptable Doves deducted the funds October to December but never paid it over to the investors. This in plain english is *****ing employees money Doves sort this matter out before I take it futher.
0
Replies (0)MT
Manteng T
1 reviews | Active since Jan 2020
27 Jan 2026, 06:59
Dove is *****ing my money
My experience with Dove has been nothing short of frustrating and dissappointing especially regarding I have been using them for almost 11 years. I have realised that Dove has been deducting from account twice, at the beginning of the month and at the end of the month. I also realised that I have been paying for two policy at one branch which is funny because I only have one product with them. I spoke to someone named Kamogelo they were the one to make me aware of this. I have tried to contact them and no one has assisted me. Right now they ignore my calls when I try to contact them. Dove I want my money back as soon as possible. I will not accept this disgusting treatment anymore. I demand it back.
Helpful (0)
|Replies (0)MT
Manteng T
1 reviews | Active since Jan 2020
27 Jan 2026, 06:59
Dove is *****ing my money
My experience with Dove has been nothing short of frustrating and dissappointing especially regarding I have been using them for almost 11 years. I have realised that Dove has been deducting from account twice, at the beginning of the month and at the end of the month. I also realised that I have been paying for two policy at one branch which is funny because I only have one product with them. I spoke to someone named Kamogelo they were the one to make me aware of this. I have tried to contact them and no one has assisted me. Right now they ignore my calls when I try to contact them. Dove I want my money back as soon as possible. I will not accept this disgusting treatment anymore. I demand it back.
0
Replies (0)ND
Nzuzo D
1 reviews | Active since Jan 2020
24 Jan 2026, 12:23
Doves Group South Africa Employee tells me to **** Off
Good afternoon.A Doves employee sore me on a social media platform TikTok .He commented on my personal TikTok profile on my videos and told me to **** Off.I have never done anything to him as I do not know him.My video was a property education video to the public as I have a South African Influencer and a real estate agent by profession.The name of the Employee is Thamie Mkhize .On his personal TikTok profile he has pictures and videos of him wearing and doing Doves Funeral work.I am disappointed on such a character that Doves represents.Please attend to this matter as I have all proofs.My phone number is 076 465 6956 and my email is nzuzo@ocebisaproperties.co.za
Helpful (0)
|Replies (0)ND
Nzuzo D
1 reviews | Active since Jan 2020
24 Jan 2026, 12:23
Doves Group South Africa Employee tells me to **** Off
Good afternoon.A Doves employee sore me on a social media platform TikTok .He commented on my personal TikTok profile on my videos and told me to **** Off.I have never done anything to him as I do not know him.My video was a property education video to the public as I have a South African Influencer and a real estate agent by profession.The name of the Employee is Thamie Mkhize .On his personal TikTok profile he has pictures and videos of him wearing and doing Doves Funeral work.I am disappointed on such a character that Doves represents.Please attend to this matter as I have all proofs.My phone number is 076 465 6956 and my email is nzuzo@ocebisaproperties.co.za
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Replies (0)JA
HN
Hlengiwe N
1 reviews | Active since Jan 2020
16 Jan 2026, 10:31
A Sinking ship
I have been with doves for so long close to 10 years if not more. I have submitted my claim with them, for my sister who passed on 2 weeks back and was buried by Doves funeral under her policy. When I submit my claim they said the police stamp on a certified death certificate is not clear but you can actually see the date. N surprisingly how did they burry her if they suspect foul play. I though doves was advanced they would just click on the computer n see that they have every little details but no I must be crucified for a police man that gave me a stamp that is not clear. Please people beware of these things.
Helpful (0)
|Replies (0)HN
Hlengiwe N
1 reviews | Active since Jan 2020
16 Jan 2026, 10:31
A Sinking ship
I have been with doves for so long close to 10 years if not more. I have submitted my claim with them, for my sister who passed on 2 weeks back and was buried by Doves funeral under her policy. When I submit my claim they said the police stamp on a certified death certificate is not clear but you can actually see the date. N surprisingly how did they burry her if they suspect foul play. I though doves was advanced they would just click on the computer n see that they have every little details but no I must be crucified for a police man that gave me a stamp that is not clear. Please people beware of these things.
0
Replies (0)