21st Century Life
Claimed Business
21st Century Life
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, 21st Century Life receives overwhelmingly negative feedback centered on severe delays in processing funeral claims. Customers consistently report submitting valid claims and receiving no payment before or even weeks after burials, despite years of faithful premium payments. Communication failures are a major concern, with unanswered calls, broken promises of callbacks, and blame-shifting between the company and its underwriter. Staff rudeness and lack of empathy during bereavement compound the frustration. One positive review praised the company for supportive service during a funeral.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
1550h 53mReply Time
-72 NPSUnlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 2292 hours 37 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
1550h 53m
NPS Score
-72
Recommended: Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 2292 hours 37 min
Review Distribution
2.1|16 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
Frequently Asked Questions About 21st Century Life
Based on recent customer reviews, 21st Century Life receives overwhelmingly negative feedback centered on severe delays in processing funeral claims. Customers consistently report submitting valid claims and receiving no payment before or even weeks after burials, despite years of faithful premium payments. Communication failures are a major concern, with unanswered calls, broken promises of callbacks, and blame-shifting between the company and its underwriter. Staff rudeness and lack of empathy during bereavement compound the frustration. One positive review praised the company for supportive service during a funeral.
21st Century Life has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 2292 hours 37 min. Hellopeter has tracked 21st Century Life across 104 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
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Zodwa M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:29
From day one they were with us
From day one they were with us. They even asststed us to remove our mother from other undertaker . We ere happy please keep up the good work. I am also joining as this one i was helping my sister.🙏🙏🙏🙏❤️❤️❤️
Helpful (0)
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Zodwa M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:29
From day one they were with us
From day one they were with us. They even asststed us to remove our mother from other undertaker . We ere happy please keep up the good work. I am also joining as this one i was helping my sister.🙏🙏🙏🙏❤️❤️❤️
0
Replies (0)A
Adelaide
1 reviews | Active since Jan 2020
9 Mar 2026, 10:27
We as the Sibiya & Nkosi families would like to express our heartfelt gratitude to you all for your immense support during such a difficult time, as we laid to rest the late Lydia Sibiya on the 7th of March, 2026
We as the Sibiya & Nkosi families would like to express our heartfelt gratitude to you all for your immense support during such a difficult time, as we laid to rest the late Lydia Sibiya on the 7th of March, 2026. We are more than appreciative of all your contributions and willingness to assist us as we carried out such a successful funeral service. Thank you for your love, your prayers, and your presence. May the Good Lord meet all your needs, and do continue to be pillars of strength to those who are in need of your support, as you have done with us. The Lord bless you.
Helpful (0)
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Adelaide
1 reviews | Active since Jan 2020
9 Mar 2026, 10:27
We as the Sibiya & Nkosi families would like to express our heartfelt gratitude to you all for your immense support during such a difficult time, as we laid to rest the late Lydia Sibiya on the 7th of March, 2026
We as the Sibiya & Nkosi families would like to express our heartfelt gratitude to you all for your immense support during such a difficult time, as we laid to rest the late Lydia Sibiya on the 7th of March, 2026. We are more than appreciative of all your contributions and willingness to assist us as we carried out such a successful funeral service. Thank you for your love, your prayers, and your presence. May the Good Lord meet all your needs, and do continue to be pillars of strength to those who are in need of your support, as you have done with us. The Lord bless you.
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Replies (0)PB
PAUL B
1 reviews | Active since Jan 2020
30 Jan 2026, 16:15
Terrible service
Title: Absolutely shocking service – avoid this company at all costs I am extremely angry and disappointed with the appalling service I have received from this company. They are very quick to take monthly premiums but painfully slow and unwilling when it comes to settling claims. My claim was submitted at the Mafikeng branch, which already operates poorly and opens late. Since submitting the claim, I have made countless phone calls and visits, only to be given empty promises like “Head office will call you back.” Nobody ever does. When contacting head office, the response is just as useless. They blame the underwriter, and the underwriter never responds. No one takes responsibility. It is a complete mess and shows total lack of professionalism and respect for grieving families. This is NOT the first time this has happened. The same thing occurred last year when my sister-in-law passed away. We were forced to drive all the way to the Midrand office and cause a scene before the claim was finally paid. Only then did they take us seriously. This company has no compassion, no urgency, and no proper communication. Families are left stressed and financially stranded during one of the most painful times of their lives. I honestly feel ****med. If this is how claims are handled, what is the point of paying premiums every month? I strongly warn the public: think twice before trusting this company with your funeral policy. When you need them most, they disappear.
Helpful (0)
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PAUL B
1 reviews | Active since Jan 2020
30 Jan 2026, 16:15
Terrible service
Title: Absolutely shocking service – avoid this company at all costs I am extremely angry and disappointed with the appalling service I have received from this company. They are very quick to take monthly premiums but painfully slow and unwilling when it comes to settling claims. My claim was submitted at the Mafikeng branch, which already operates poorly and opens late. Since submitting the claim, I have made countless phone calls and visits, only to be given empty promises like “Head office will call you back.” Nobody ever does. When contacting head office, the response is just as useless. They blame the underwriter, and the underwriter never responds. No one takes responsibility. It is a complete mess and shows total lack of professionalism and respect for grieving families. This is NOT the first time this has happened. The same thing occurred last year when my sister-in-law passed away. We were forced to drive all the way to the Midrand office and cause a scene before the claim was finally paid. Only then did they take us seriously. This company has no compassion, no urgency, and no proper communication. Families are left stressed and financially stranded during one of the most painful times of their lives. I honestly feel ****med. If this is how claims are handled, what is the point of paying premiums every month? I strongly warn the public: think twice before trusting this company with your funeral policy. When you need them most, they disappear.
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Replies (0)DT
Dikeledi T
1 reviews | Active since Jan 2020
23 Nov 2025, 09:29
No Feedback or Full Payment from 21st Century Life
A valid claim was lodged on 2 November 2025, and the burial took place on 8 November 2025. Despite submitting everything required, 21st Century Life did not pay a single cent before the burial. After multiple complaints and follow-ups, they only paid half of the amount on 14 November 2025. As of 23 November 2025, there has been no feedback, no payment of the outstanding balance, and no acknowledgement of my formal complaint. I have been paying this policy since 2011, and yet when support was needed, the company failed completely. They continue to deduct premiums every month without fail, but when it comes to honouring a claim, they disappear. People must be warned — do not join 21st Century Life. Their service is unreliable, unresponsive, and not there when you need them most.
Helpful (0)
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Dikeledi T
1 reviews | Active since Jan 2020
23 Nov 2025, 09:29
No Feedback or Full Payment from 21st Century Life
A valid claim was lodged on 2 November 2025, and the burial took place on 8 November 2025. Despite submitting everything required, 21st Century Life did not pay a single cent before the burial. After multiple complaints and follow-ups, they only paid half of the amount on 14 November 2025. As of 23 November 2025, there has been no feedback, no payment of the outstanding balance, and no acknowledgement of my formal complaint. I have been paying this policy since 2011, and yet when support was needed, the company failed completely. They continue to deduct premiums every month without fail, but when it comes to honouring a claim, they disappear. People must be warned — do not join 21st Century Life. Their service is unreliable, unresponsive, and not there when you need them most.
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Replies (0)DT
Dikeledi T
1 reviews | Active since Jan 2020
16 Nov 2025, 10:16
Valid Claim Lodged, No Response, and Half Payment After the Funeral
A valid claim was lodged on time, yet after submitting the complaint, we still received no response. During the week of the burial, 21st Century Life did not give my mother a single cent — not even an explanation — despite her paying premiums faithfully since 2011. She was later paid only half of the cover amount for her sister, and this was 10 days after the funeral. No family should ever go through what we went through. It’s better to find a life insurer that actually supports clients in their time of need. 21st Century Life is not one of them.
Helpful (0)
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Dikeledi T
1 reviews | Active since Jan 2020
16 Nov 2025, 10:16
Valid Claim Lodged, No Response, and Half Payment After the Funeral
A valid claim was lodged on time, yet after submitting the complaint, we still received no response. During the week of the burial, 21st Century Life did not give my mother a single cent — not even an explanation — despite her paying premiums faithfully since 2011. She was later paid only half of the cover amount for her sister, and this was 10 days after the funeral. No family should ever go through what we went through. It’s better to find a life insurer that actually supports clients in their time of need. 21st Century Life is not one of them.
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Replies (0)