ND
Ntombi D
Active since Apr 2024
4
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Reviews
4 reviews3 weeks ago
21st Century Life- Payment allocation dispute,unfair lapse due to system migration
*Complaint:* I am lodging a formal complaint against 21st Century Life Ltd regarding my life insurance policies. *What happened:* 1. Since 2024 I have been requesting proof of payment and a payment history because I was not receiving payment confirmations or statements after paying monthly premiums. I was told 21st Century was undergoing a system migration and could not provide this. 2. In July 2025 I contacted the Orlando West branch. Agent Zinhle assisted me and sent screenshots showing missing payments for previous months and years. 3. On 26 May 2026 I followed up again. Agent Phindile assisted and sent more screenshots. One screenshot showed my policy status as “lapsed”, which surprised me as I have been paying consistently. 4. Phindile stated that from previous years to date I have 5 months of missed payments and owe R1450. 5. The proof of payment I have does not match what Phindile sees on the system. Months I have paid are showing as unpaid on their side. *My concerns:* - I was never notified of arrears or a pending lapse. I requested statements since 2024 and did not receive them. - The records between myself and 21st Century do not match, so I cannot confirm that the R1450 is correct. - I am concerned that payments I made have not been allocated and that I am being penalised for a system error. *What I want:* 1. A full reconciled payment history for both policies from 2021 to date showing all payments received, dates, and allocation. 2. Immediate suspension of the lapse status while the discrepancy is investigated. 3. Reinstatement of both policies without penalties, interest, or waiting periods once payments are correctly allocated. I believe the issue is due to 21st Century's system migration failure. If I do not receive a resolution within 14 days,I will escalate this to the FAIS Ombudsman. *Contact details:* Name: Bongani Dlamini Phone: 0685608916 Email: bonganilwandlesimphiwe@gmail.com
0 replies
21 months ago
****sters
Tymebank put my account on debit hold cause someone sent me 100k and it took days before they resolved it. Today again they put it debit hold cause someone sent me R500 from a account that is suspected of *****. How is my problem? Why would I do ***** for R500 while I have more than that in my account? TYMEBANK IS *******!
10 replies
22 months ago
S code payment
I had a password issue with my portal and couldn't make payment online, I call and was assisted by Precious who told me to create another order and make payment using an S code. I asked her several times if my services will resume immediately after payment and she agreed. I went to make payment at Ok furniture store and sent the receipt as proof of payment but was than told it will reflect in the next 24/48 hrs. I requested that I be transferred to the agent who gave me this inaccurate information and she gave me attitude when I told her that I work from home and need internet connection. I have been sending texts since but not getting any assistance, I'm working from a neighbours home and to make matters worse I received an email this morning from S code(Pay fast) that I need to make payment. I AM SO ANGRY AND THINKING OF CANCELLING MY PACKAGE BUT STILL NOT GETTING THAT!!!😡😡😡
1 reply
26 months ago
CANT BURY MY SON
My account was put on debit hold cause I received an X amount from a Capitec client on Thursday (28/03/24) I called in and was told that Capitec needs to send them an email up lift the hold, which Capitec did,the consultant called Tymebank and I was told to wait for 4 hours before it can lifted. I called in again after 4 hours and was told it can be resolved on Wednesday. I just lost my son and need that money for burial but it's as if I won't be doing that anytime soon. So hurt and disappointed. It's been 4 days and I can't do anything....THANKS TYMEBANK BUT ONCE ITS UPLIFTED IM CLOSING THIS ACCOUNT!! I HATE THIS BANK AND WILL NEVER FORGET WHAT THEY PUT ME THROUGH.
1 reply
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