ZF
Zoom fibre
Verified Business
ZF
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zoom Fibre is facing severe customer experience challenges across all service themes. Customers consistently describe prolonged outages, unresponsive support channels, unresolved tickets, billing disputes after cancellation, and installations that are delayed or never completed. A small number of positive mentions exist for individual agents, but they are heavily outweighed by frustration with systemic service failures and lack of accountability.
TrustIndex
2.3
Ranking
#38
in Fibre & Broadband
NPS Score
-84
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Zoom Fibre is facing severe customer experience challenges across all service themes. Customers consistently describe prolonged outages, unresponsive support channels, unresolved tickets, billing disputes after cancellation, and installations that are delayed or never completed. A small number of positive mentions exist for individual agents, but they are heavily outweighed by frustration with systemic service failures and lack of accountability.
The most common complaint about Zoom fibre, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers report extended outages lasting one to four weeks, LOS red light issues, speeds far below advertised (1 Mbps on a 30 Mbps line), and repeated regional downtime in Orange Farm, Palm Springs, and other areas, with no proactive notification.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Zoom Fibre has a terrible customer service, not taking ownership for the technical. They don’t communicate anything with their customers, yet they expect payment every month. Their untrained customer service consultants make things even worse.
1 reviews | Active since Jan 2020
Zoom Fibre has a terrible customer service, not taking ownership for the technical. They don’t communicate anything with their customers, yet they expect payment every month. Their untrained customer service consultants make things even worse.
1 reviews | Active since Jan 2020
Zoom Fibre is the worst it has now been 2 week s still no assistance, They promised to call me but It never happened. This is so frustrating you guys are causing an inconvenience for me and my family yet we paid for service we not receiving. I would advise people to stay the H**l away from ZOOM FIBRE
1 reviews | Active since Jan 2020
Zoom Fibre is the worst it has now been 2 week s still no assistance, They promised to call me but It never happened. This is so frustrating you guys are causing an inconvenience for me and my family yet we paid for service we not receiving. I would advise people to stay the H**l away from ZOOM FIBRE
1 reviews | Active since Jan 2020
I have been logging calls on whats app for my Wifi its down. And I am not getting any assistance. Your consultant s are not helping me even when ask them to do follow up they dont. The Technicians were at my street but refusing to help me its been six days with no internet. I am trully disappointed in your service. the way you are treating us as your customers. Your consultant s are even rude I spoke to Gloria she was even worse than the others. Zoom Fiber your services are horrible. Your company should just close down and give room to other ISP s who are willing to work. Disappointed Customer 😠😡
1 reviews | Active since Jan 2020
I have been logging calls on whats app for my Wifi its down. And I am not getting any assistance. Your consultant s are not helping me even when ask them to do follow up they dont. The Technicians were at my street but refusing to help me its been six days with no internet. I am trully disappointed in your service. the way you are treating us as your customers. Your consultant s are even rude I spoke to Gloria she was even worse than the others. Zoom Fiber your services are horrible. Your company should just close down and give room to other ISP s who are willing to work. Disappointed Customer 😠😡
1 reviews | Active since Jan 2020
Today it's a 6th day without any service, iM tired of reporting the same issue without any assistance. They sent a technician out only for.them not to fix my service and wanted to close the ticket. I'm very disappointed and frustrated with Zoom Fibre. Call center is my worse nightmare
1 reviews | Active since Jan 2020
Today it's a 6th day without any service, iM tired of reporting the same issue without any assistance. They sent a technician out only for.them not to fix my service and wanted to close the ticket. I'm very disappointed and frustrated with Zoom Fibre. Call center is my worse nightmare
1 reviews | Active since Jan 2020
I have been without connection for a week now and no communication has been sent out. We have been logging complaint tickets however the customer service is extremely **********. Getting a customer representative to assist you or even having a maintenance team check the problem on your premises is a mission a half. We pay for a service that we are not using. I’m not happy
1 reviews | Active since Jan 2020
I have been without connection for a week now and no communication has been sent out. We have been logging complaint tickets however the customer service is extremely **********. Getting a customer representative to assist you or even having a maintenance team check the problem on your premises is a mission a half. We pay for a service that we are not using. I’m not happy
1 reviews | Active since Jan 2020
The zoom fibre customer service is so bad I have no connectivity it's been a week now when you report on WhatsApp they just send a ticket and thereafter no communication when you do follow up still no action I'm not happy as a customer
1 reviews | Active since Jan 2020
The zoom fibre customer service is so bad I have no connectivity it's been a week now when you report on WhatsApp they just send a ticket and thereafter no communication when you do follow up still no action I'm not happy as a customer
1 reviews | Active since Jan 2020
This network is so terrible, all they know is increasing prices its been 3 days without network and their WhatsApp service is so poor. I wouldn’t recommend this network to anyone. You don’t consider your clients you dont take us serious
1 reviews | Active since Jan 2020
This network is so terrible, all they know is increasing prices its been 3 days without network and their WhatsApp service is so poor. I wouldn’t recommend this network to anyone. You don’t consider your clients you dont take us serious
Zoom fibre scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (0.8); their weakest is Communication (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Zoom fibre has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 347 reviews in the last 12 months. Hellopeter has tracked Zoom fibre across 1,025 total reviews. How is the TrustIndex calculated? →