Zoom fibre
1.5|1,025 reviews
GM
Grace M
1 reviews | Active since Member
15 May 2026, 07:38
Unhappy customer
I have been without connection for a week now and no communication has been sent out. We have been logging complaint tickets however the customer service is extremely **********. Getting a customer representative to assist you or even having a maintenance team check the problem on your premises is a mission a half. We pay for a service that we are not using. I’m not happy
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Replies (2)GM
Grace M's updateReviewer Update
15 May 2026, 08:42Please, can I get someone from the team to assist with the refund process and cancellation of the product?
GM
Grace M's update15 May 2026, 08:42
Reviewer Update
Please, can I get someone from the team to assist with the refund process and cancellation of the product?
Zoom fibre's replyOfficial
18 May 2026, 06:37Dear Grace, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Best regards,
Zoom fibre's reply18 May 2026, 06:37
Official
Dear Grace, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Best regards,