Cubix Solutions
Verified Business
AI Review Summary
Based on recent customer reviews, Cubix Solutions delivers a strong customer experience anchored by fast response times and friendly, professional agents. Customers consistently praise the speed of assistance, particularly through the panic button and app features. Communication is a notable strength, with prompt callbacks and proactive follow-ups. However, persistent complaints about unsolicited sales calls and billing transparency issues represent areas needing attention.
Top Strengths:
- •Communication & Responsiveness: Customers consistently describe fast response times, prompt callbacks, and proactive follow-ups. The panic button and app generate particularly strong praise for near-instant engagement.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.4Trustindex Rating
#4Ranked In Gap Cover
1h 45mReply Time
43 NPSLikely
Replied to 93% of negative reviews
Reply time on negative reviews: 2 hours 18 min
TrustIndex
7.4
Ranking
#4
in Gap Cover
Avg Reply
1h 45m
NPS Score
43
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 2 hours 18 min
Review Distribution
4.6|220 Reviews
May '25 - Apr '26
5(79.1%)
4(13.4%)
3(0%)
2(0%)
1(7.6%)
5(79.1%)
4(13.4%)
3(0%)
2(0%)
1(7.6%)
Recent reviews (220)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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HG
Hein G
1 reviews | Active since Jan 2020
24 Feb 2026, 08:34
H Gerhardi
Cubix solutions took my money for 7 years without my consent , now thy give me the runaround to get proof of consent . I recieve forms that I filled in and try to send it back to them . But not one email address the give me except it it just comes back as un delivered
Helpful (0)
|Replies (0)HG
Hein G
1 reviews | Active since Jan 2020
24 Feb 2026, 08:34
H Gerhardi
Cubix solutions took my money for 7 years without my consent , now thy give me the runaround to get proof of consent . I recieve forms that I filled in and try to send it back to them . But not one email address the give me except it it just comes back as un delivered
0
Replies (0)HG
Hein G
1 reviews | Active since Jan 2020
24 Feb 2026, 07:34
H Gerhardi
Cubix Solutions have been given us the runaround after they deducted money from my account for seven years, I approached them and asked for recordings off consent. They have send me forms to fill in and send back to them. It just comes back unsent could not be delivered, I do not know where I can get help anymore , they give me the runaround. They stole R27000 from me and it's not a pensioner can afford. I had a policy that I cancelled and only then we discovered that cubix Solutions was a stand alone company,.and was not part of them . I just got of the phone withe a lady that give me a nether wrong email.
Helpful (0)
|Replies (0)HG
Hein G
1 reviews | Active since Jan 2020
24 Feb 2026, 07:34
H Gerhardi
Cubix Solutions have been given us the runaround after they deducted money from my account for seven years, I approached them and asked for recordings off consent. They have send me forms to fill in and send back to them. It just comes back unsent could not be delivered, I do not know where I can get help anymore , they give me the runaround. They stole R27000 from me and it's not a pensioner can afford. I had a policy that I cancelled and only then we discovered that cubix Solutions was a stand alone company,.and was not part of them . I just got of the phone withe a lady that give me a nether wrong email.
0
Replies (0)S
Someleze Masoka
1 reviews | Active since Jan 2020
10 Feb 2026, 12:04
Very helpful
Very helpful. They answered quickly. Happy with panic button and the fast assistance.
Helpful (0)
|Replies (0)S
Someleze Masoka
1 reviews | Active since Jan 2020
10 Feb 2026, 12:04
Very helpful
Very helpful. They answered quickly. Happy with panic button and the fast assistance.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 19:29
Pretending to run General surveys to sell your information: Cubix Solutions / TS Consumer Insights
These companies do not have your interests in mind. Your information, if not already harvested amorally / *******ly, will likely be sold. Cubix and TS obviously sees you as their product and you should not entertain or put up with their behaviour. I have never interacted or shared my details willingly with Cubix Solutions or TS Consumer Insights. TS Consumer Insights calls today wanting to do aa survey which I explicitly ask if the call is sales related which they assured it was not and gave the impression it was a general survey with questions such as "Do you think public transport is sufficient or can you not manage without your car?", "How many pets do you have" etc. This 15 minute survey ends with "Thank you, now we may share this with others if they have good products for you". This is disgusting, misleading behaviour at best, and the reason the review is under Cubix Solutions is that after TS Consumer Insights refused to provide information as to where they got my number, the "support line" I was eventually given directs to Cubix Solutions. I can only assume TS is created or directed by Cubix to avoid POPIA using "Survery calls" instead of calling them sales calls. Cubix refused to explain where my number was sourced and said they would "escalate the matter" but at first only if I give them more contact information (but somehow they are able to get hold of me if they think it'll get sales and private information) - Sleazy to the end of the discussion. Avoid both of these and please report them to the National Consumer Commission if they harass you.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 19:29
Pretending to run General surveys to sell your information: Cubix Solutions / TS Consumer Insights
These companies do not have your interests in mind. Your information, if not already harvested amorally / *******ly, will likely be sold. Cubix and TS obviously sees you as their product and you should not entertain or put up with their behaviour. I have never interacted or shared my details willingly with Cubix Solutions or TS Consumer Insights. TS Consumer Insights calls today wanting to do aa survey which I explicitly ask if the call is sales related which they assured it was not and gave the impression it was a general survey with questions such as "Do you think public transport is sufficient or can you not manage without your car?", "How many pets do you have" etc. This 15 minute survey ends with "Thank you, now we may share this with others if they have good products for you". This is disgusting, misleading behaviour at best, and the reason the review is under Cubix Solutions is that after TS Consumer Insights refused to provide information as to where they got my number, the "support line" I was eventually given directs to Cubix Solutions. I can only assume TS is created or directed by Cubix to avoid POPIA using "Survery calls" instead of calling them sales calls. Cubix refused to explain where my number was sourced and said they would "escalate the matter" but at first only if I give them more contact information (but somehow they are able to get hold of me if they think it'll get sales and private information) - Sleazy to the end of the discussion. Avoid both of these and please report them to the National Consumer Commission if they harass you.
0
Replies (0)