Life threatening emengency - NOT Covered!

We were promised the moon and the stars and initially the service was good. Unfortunately when it came to a life threatening situation my 10 year old son was show away at hospital and told nothing is covered. This was extremely traumatic and had to go to a state hospital as a client with NO COVER. His appendix was about to burst and emergency surgery was needed. Upon joining they explained to me how the cover worked and I specifically asked if appendix or something like a heart attack is seen as accidental. The sales lady confirmed this and even said that her daughter recently had to have her appendix removed. This is all false and a misrepresentation! We have now been waiting for months for the voice recording requested from Cubix. They have stoped replying and had us complete various form, which we did, but to no avail! I would suggest that no one rely on them when you are in a true emergency. The day to day is not to bad but also not always covered. My advise… rather stay away! They don’t even respond