HG
Henry G
Active since Mar 2018
111
Reviews
0
Industries
Reviews
111 reviews2 months ago
GREAT SERVICE FROM MFC.
I'm awarding this 5 stars to this company for outstanding customer service and support. I had trouble with a subsidiary of them, but they jumped in and support me. I've never had issues with their administration, always on par and keeping me well informed. Any request for services are handled with, professionalism and swift. They always make you feel that you matter as an individual and not as, just another customer. I'm very happy with them
0 replies
2 months ago
INNOVATION GROUP, DON'T READ EMAILS, when submitting a claim on your extended warranty.
This is the worst ever company to submit a claim with,for engine repairs, while having comprehensive extended warranty. I sent emails, but it appears that they don't read emails. This was stated as facts by, Juanay and Letai. How absurd. Im still recovering from a stroke, but this company claims to act just on phone calls. In my case, where I almost lost my voice. So how do you register a claim, without a voice? It only boils down to one thing, your money, and we decide, if you are a human being. How can you not cover sensors on cars. These sensors are then warnings, to repair. They would rather pay for an engine overall, which is questionable, than pay for a sensor. All new cars have sensors, but it shows, how can we not pay for your damages, while fully insured and fully paid up. What really makes this situation even worst, is the fact that they use the platform of MFC. This is what happens, if you can't create your own platform, to promote your company. This Letai person went as far to suggest that I should park my car, if I don't have upfront money to pay for the repairs. This will never happen at my other insurance company. There you are treated, like you the only customer.
106 replies
2 months ago
FNB and Direct axis, words means nothing
I don't have words to describe this company's bad administration. Not only theirs, but that of FNB legal dept and also their words on paper means nothing. Out of the blue, my debit order was not active on 1 January 2026, as per agreement. Then I sent numerous emails asking for an explanation, but nothing. Then I tried to make an Eft, but the details on my statement, were wrong. Then I informed them that I will make cash payment on the next Saturday, which I did. On the same day I received a statement, where I paid in more than, that was expected. On 1 February 2026 the debit order was active again. On this day 15 February 2026, I received my new statement where I'm now in arrears, late charges. I'm trying to get a copy of the bank's notice of not enough funds, or a copy of me canceling the debit order, or a copy of my refusal of payment, but Nothing. How this company can have a slogan" how can you help you ", is outrageous. Is it more like, how can we help you having bad credit, or what do they really mean about that slogan. I'm I being singled out for trying to stay ahead of my debt, or why are they treating me like this. All I want is the same honorable treatment like everyone else. I just want my questions answered by email. No communication on my questions.
112 replies
2 months ago
NEDBANK INSURANCE BROKERS, MADE ME A GHOST
This 1star goes to Innovation Group, a division of NEDBANK. I have been mislead few times, but this is the worst of them all. I signed up for this policy, under the impression that my car's engine and machanical parts will be covered. What a huge mistake. After paying my premiums for the past 11 months, I suddenly became a ghost. My cars engine warning light came on, and stayed on. Being someone with no machanical experience, I contact the service Centre, who serviced the car in Dec25, when no alerts were detected. He checked it, at the earliest possible time. The diagnostic test shows the problem and I immediately informed Innovation. I sent 2 emails,explaining and ask for clarity on how to submit a claim, if I do have a legitimate claim. Up until this moment I'm just a ghost, with a ghost claim, while my money is not a ghost. So bad, that it breaks my heart. Just recovering from a stroke, and someone who protects his assets, be treated like a ghost, is the worst form of misleading I came across in a long time. They painted the picture to beautiful, just to get into your finances. The roadside assistance I received from them, makes me wonder if I'm dealing with the same company. That was 5 stars, outstanding. Let this be a warning to everyone reading this. Don't trust what these kind of companies tell you, nor their documents. Reason being, that I've submitted all the relevant documents, as per the contract, but still, I'm a ghost.
0 replies
3 months ago
GREAT JOB, STEVEN, FROM FNB, CAPE GATE
These 5 stars goes to a teller Steven, working at FNB, Cape Gate branch. This young man went beyond his call of duty, in making sure my account with Direct axis are paid. When the transaction returns, he left his cubicle to see if deposit at the atm will work. He stood with me, until it was cleared. During the process, 2x R200 notes were rejected, so he canceled the partial payment and he suggested that we use another atm machine. The refused notes went through, without a hitch. This speaks volumes of the attitude of this young man. Unlike the staff of direct axis, this man is true professional, with a very high work ethic. Thanks Steven for being a great customer satisfier. You really installed faith in systems, that are so full of people with unprofessional behaviors.
56 replies
3 months ago
THE GOOD THE BAD AND THE UGLY, TFG
This is a review of misfortunes. The 1 star goes to a customer service team leader called Ebrahim. After making arrangements for paying my account one or 2 days after the 1 st of January 2026, well in advance, I still received a disgusting sms, " oop! Have you forgotten something?, please make payment on your account today". This I received on 2nd January 2026. This was enough to bring the military out in me. The mere fact that this young man accused me of swearing at him, was the worst thing I could have heard. He didn't even apologize, but this is the kind of team leaders TFG employ. On the same instance did a young lady Felicity October, came to the rescue. I had a huge fight in the beginning with her, but she was understanding and professional enough to acknowledge facts. She apologized and gave me the assurance that internal actions against this young rude, unprofessional man, be instituted. She deserve 5 stars and should be in a senior position.
0 replies
4 months ago
CSSSOLUTIONS, BE AWARE OF THEM
This is a company that has no moral standards, nor integrity, or understanding of simple English. So please be aware of them. They claim to be contracted to Sars, but their information differs from that of Sars. How they got my tax details, is scary. They claim that I owe Sars money, while Sars paid me money back and proof of my zero balance on my Sars, account. Their email adress starts with tax queries. My question is where does this company got their information that I owe Sars. Maybe it's a foreign Revenue Services that they claim to represent. It's impossible that it's the South African Revenue Services. So please be careful with your personal information. Deal directly with Sars, is what I did. Now these guys are so persistent in getting money from me, that it's scary. My plea to my fellow South Africans is be vigilant when it comes to you and your South African Revenue Services.
0 replies
4 months ago
BAD VERY BAD FELICITY OCTOBER OF TFG
I've never been treated this bad like this morning by a customer representative Felicity October. I tried in good faith to make arrangements to pay our accounts 2 days later. We are going on holidays where there are no internet services available. This I explained to her, but she insisted that we must pay on 1 January 2026. It's not that the accounts are in arrears or in bad standing. This is just a case where you want to keep your credit record clean and in tact. Now you get an employee who acts as the owner and being demanding. This is now so pathetic. In this day one would think that any company will be accommodating in serving good and loyal customers, but no, not TFG, in particular Felicity October, an employee, acting with the authority of the owner, in stead of protecting the client. I can name so many companies that accommodate their loyal clients but will not, shame TFG any further.
0 replies
5 months ago
GREAT ROAD SIDE ASSISTANCE, NEDBANK INSURANCE BROKERS
This is a true reflection of what emergency service should be like. My daughter had a problem with my car overheating when she wanted to come home. I called Nedbank Insurance brokers, for road side assistance. After finalizing everything they contacted my daughter, for her location. Believe it, she was still explaining and the tow tracker arrived. I'm still astonished of this level of service. Their policy is, to get the client off the road ASAP. They have achieved in their motto,as far as it myself consern. Great job emergency service Nedbank Insurance brokers.
0 replies
5 months ago
Great service Specsavers N1 City
These 5 stars belong to each and every staff member of Specsavers N1 City branch. You are not just another customer, but a special person. One can feel the warmth of in the atmosphere, when entering this branch. Being a customer of Specsavers for many years, the treatment and hospitality with all staff members are just outstanding. They work as a harmonious team, the one can take over from the other, without dropping their high standards. Great job all of you.
53 replies
Review Distribution
5 Star
38 (34.234234234234236%)
4 Star
1 (0.9009009009009009%)
3 Star
1 (0.9009009009009009%)
2 Star
9 (8.108108108108109%)
1 Star
62 (55.85585585585586%)