The Unlimited
Verified Business
|3.9|1,476 Reviews (last 12 months)|Responds in 42m
The Unlimited
Verified Business
|3.9
1,476 Reviews (last 12 months)
Responds in 42m
Scores reflect the Overall AI Score for each category
The Unlimited
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Unlimited shows a sharply divided customer experience. Frontline agents like Bradlyn, Austin, Tracy, and Mandy receive consistent praise for warmth and speed, particularly on WhatsApp. However, claims handling, cancellation processes, unauthorised debit orders, and disputes around mis-selling generate severe frustration. The business performs well at first contact but struggles when customers need resolution, refunds, or claim payouts.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 31m
TrustIndex
8.5
Ranking
#6
in Loans & Credit
Reply Time
42m
NPS Score
-12
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 31m
Aug '25 - Jul '26
Based on recent customer reviews, The Unlimited shows a sharply divided customer experience. Frontline agents like Bradlyn, Austin, Tracy, and Mandy receive consistent praise for warmth and speed, particularly on WhatsApp. However, claims handling, cancellation processes, unauthorised debit orders, and disputes around mis-selling generate severe frustration. The business performs well at first contact but struggles when customers need resolution, refunds, or claim payouts.
The Unlimited's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents including Bradlyn, Austin, Tracy, Mandy, Elizabeth, and Christine receive repeated praise for patience, friendliness, and clear explanations. WhatsApp chat support is described as quick and helpful, with many customers feeling personally cared for during initial interactions and routine queries.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceThe most common complaint about The Unlimited, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe weeks or months of silence on claims, ignored emails, and dropped calls. Many state they only get responses after posting on HelloPeter. Callback promises are routinely broken, and escalations to managers frequently go unanswered, forcing repeated follow-ups.
The Unlimited scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (3.4); their weakest is Billing & Payments (2). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
The Unlimited has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 1,476 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 31 min. Hellopeter has tracked The Unlimited across 5,358 total reviews. How is the TrustIndex calculated? →